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Truework

Truework

Overview

What is Truework?

Zethos (Truework) headquartered in San Francisco provides automated employment or income verification and management of sensitive information through a web application, or through the Truework API that integrates directly into workflows, helping to speed the background check process. And mortgage…

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Recent Reviews

TrustRadius Insights

Time-saving solution: Users appreciate that Truework saves a lot of time for both management and employees in the HR department. Some …
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Pricing

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What is Truework?

Zethos (Truework) headquartered in San Francisco provides automated employment or income verification and management of sensitive information through a web application, or through the Truework API that integrates directly into workflows, helping to speed the background check process. And mortgage…

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Truework?

Zethos (Truework) headquartered in San Francisco provides automated employment or income verification and management of sensitive information through a web application, or through the Truework API that integrates directly into workflows, helping to speed the background check process. And mortgage lenders can connect Truework with Encompass, ultimately providing employment verification coverage for any U.S. employee.

Truework Video

This is a quick 3-minute high-level overview of the features and the experience of the Truework platform. Music: www.bensound.com

Truework Integrations

Truework Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

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Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Ankit Kumar Rai | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Truework is used in the following ways in our organisation: 1. We have opened a new office in the US last year. 2. It helps with employee verification. 3. It helps with the Income verification of the applicant. 4. It helps as a verification partner for millions of workers. 5. Easy to use API with internal Human resource tools.
  • It helps with Background verification in the US market.
  • It helps with Income verification in this market.
  • It helps in building customer relationship.
  • It helps in reducing candidate duplicity.
  • Customer Support management could be improved.
  • Video advisory or consultation could be added as a feature.
Truework is well suited in the following scenarios: 1. Truework is well suited in the US market in background verification. 2. It is well suited the Income verification. 3. It is well suited in the verification of recorded from the original data sources. 4. Easy integration with internal tools. 5. Less than 48 hours turnaround time for manual verification.
  • Verification from original data source.
  • API integration provides easy tech support.
  • Connected work-streams of various softwares like instant and smart outreach.
  • It has a positive impact on business by quick hiring.
  • It has a positive impact on quick verification process.
  • Integrated with HR portals like Gusto and Zenefits.
As an organisation, we have evaluated many HRMS software before shortlisting this one. It has an original data source for millions of workers and helps in easy verification. It is the second-largest network for income and employment verification. Moreover, it has simple and easy-to-understand scenarios which are illustrated by easy-to-understand examples.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We partnered with Truework to handle our internal employment verifications. Our internal HR department was handling a large number of these manually and spending a lot of time doing so. These could be past employment verifications, mortgage/loan income breakdowns, current employment verifications, etc. Truework has allowed our team to save approximately 8-10 hours a week we would have spent manually completing verifications and use that time for process improvements, better/faster service to our associates through the People Operations inbox, etc. Our associates are also having a better experience with much faster turnaround times, and the ability to self-generate verification letters, as well as the built in authorization step that gives our associates the autonomy to deny Truework giving out their information if they don't recognize the requestor.
  • Turnaround time
  • The extra associate authorization step
  • The ability to edit and create new letter templates specific to our business needs
  • Our reps can be hard to contact. The general support email is great, but we have had a hard time contacting specific people when it's not a Support related matter.
  • The look of the self-generated letters could be better - we'd love the ability to upload our Company letterhead and have that be used for consistency and branding.
Truework may not be ideal for companies with a large quantity of complex earning codes, as the code mapping can get messy. We've found some difficulty with finding a solution for international companies we have acquired. Otherwise, Truework has suited us very well, and sends us emails to complete verifications for someone they can't find in the records we've sent over. We utilize a good number of contractors and we've decided not to send that information to Truework, so we always need to do those manually when Truework lets us know the associate in question can't be found.
  • turnaround time
  • accuracy
  • time saved on our end
  • We are saving approx. 8-10 hours a week that we can focus on other business needs and priorities.
  • In the approx. 21 months we've been using Truework our associates have self-generated almost 500 letters.
  • In the same amount of time, Truework has completed almost 1,700 verifications saving us approx. 732 hours.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Truework services will be used by our entire organization. We had a dedicated resource to manage the employment verification process. By outsourcing the verification process, we would be using our resources more strategically. It is a fairly simple process where employees complete a request via the Truework website and they receive the letter within two business days.
  • The staff is very knowledgeable and competent. We shared our data and they were able to convert the information as per they requirements.
  • We spent very little time in integrating with them.
  • We were able to integrate using the available resources and did not need to create complex reports.
  • Truework was not able to set up a file feed with our HRIS system. The project was very expensive when we worked with our system vendor.
  • We are sharing files via SFTP but, all files are not view able after uploading.
  • We have outsourced our administrative work but the system is not fully automated. We do need to transfer files via SFTP a couple of times every week.
Truework is well suited for large companies with many employees and a small sized HR department. With 2000 employees our team was constantly responding to 30 requests every day as many are urgent in nature.

We are happy with their services. But, it would be nice to automate the file transfer process with Truework. There are limited employees in HR with unlimited access. We have set up internal reminders and are working as a tag team to share files with Truework.
  • There are huge savings in terms of cost by outsourcing the verification process.
  • There is also saving in terms of time and allocating resources for strategic projects.
  • The employees are happy as there is a customized channel to request for verification. Earlier this process was being managed via emails.
We worked with only a few vendors. Truework gave a pretty good deal and we were happy with their sales representative, so it was a clear choice. Some of the things we liked about Truework was that some of its clients had the same HRIS system as ours. The data that they requested in the format was easily admissible. The main factor by far was the price and cost savings.
Truework has been recognized by Forbes as a fastest growing company. They are willing to expand their business and build new relationships. During negotiation they gave us a good deal, which shows that they are willing to let the customer evaluate their services over time. The team is also very prompt in responding to questions and proactive in initiating questions for clarification.
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