One of the best solutions for custom web forms and more!
November 30, 2020

One of the best solutions for custom web forms and more!

Jamie Drahos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Typeform

We are using Typeform for several solutions in our Learning & Development department. We have used it as a survey tool, information/recommendation form, quiz, etc. It is a modern online form builder that works on any device and is affordable. It is simple to use but has several advanced features to build more complex forms if that's what you need. We have also used it as part of an automation for our training intake process for new requests that come in across our Americas division.
  • The calculator tool allows you to use numerical formulas to create logic within your form for specific behavior.
  • Compatible with modern web browsers for both building a form and publishing, allowing it to work and look good on any device.
  • Integration with products like Zapier allow you to use it as part of a larger automation in your company.
  • Visually pleasing designs with use of themes, images and video to match your branding.
  • Quizzes can be accomplished using the calculator tool and branching, but it would be nice to have it as a default form type so it could be more easily built.
  • Would be nice to see the system have more options for default messaging/email confirmations tied to specific forms.
  • Although the integration with Zapier is expansive, some companies may want more native integration with other popular services instead of using a third party solution.
  • Typeform has played a major role in allowing us to fully automate our training intake process for more organized training request management that leads into our project management workflow.
  • Typeform has allowed us to rapidly develop solutions using online forms for feedback, product quizzes, and registrations.
  • Typeform's low cost means that it pays for itself after a single project each year. No question about renewing each year.
I found Typeform's user interface and design language to be more attractive and intuitive than SurveyMonkey. Typeform also beat them on pricing, so it was a no-brainer.

Do you think Typeform delivers good value for the price?

Yes

Are you happy with Typeform's feature set?

Yes

Did Typeform live up to sales and marketing promises?

Yes

Did implementation of Typeform go as expected?

Yes

Would you buy Typeform again?

Yes

The learning curve to Typeform is very low to get started. Some of the advanced features can be more difficult, but there is a large library of support articles to assist with learning. I think a couple additional templates for things like quizzes and other popular use cases would assist with usability and bring the rating up to a 10.
Questions are usually answered the same day if you are a paid user on the platform. Their support pages make it easy to find solutions on your own, so there isn't a reason to reach out to the support team. Feedback is also taken and shared with the larger team for future improvements.
I believe that Typeform is the best solution on the market for custom web forms, surveys, and more. The opportunities are really endless when you think about how forms can be used in a company - lead generation, user engagement surveys, training quiz, idea generation, etc. The information you collect can then be manipulated or sent to another service to automate processes within the organization.

Typeform Feature Ratings

Survey templates
10
Themes
8
Custom logo/branding
9
Changes to live survey
10
Question design help
7
Multiple question types
9
Survey logic flexibility
9
Response tracking
10
Data export
10
Standard reports
7
Custom reports
7
Analytics
7
Vendor-offered crowdsourcing
Not Rated
Respondent restrictions
9
Access controls
10
Compliance
Not Rated