[In my Experience:] Pathetic Customer Support
September 20, 2021
[In my Experience:] Pathetic Customer Support
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Typeform
[I believe] they have poor customer support [and that they] randomly keep changing plans. [I feel] their refund policy is also pathetic. [In my opinion,] there are much better options outside; use them instead of using Typeform. [In my experience,] it, first of all, takes more than 24 hours to even get [the] first response from support teams, and then there [is a lot of] back and forth due to their poor logical ability to analyze problems. [I] strongly feel that their support staff need training on attitude and data analysis.
- Good marketing for [what I feel is] their poor product.
- [They need to] hire better customer support.
- [They need to work on] training customer [support] staff.
- [They need to provide the] right analytical tools [to their staff so that they can] answer customers.
- [They need to work on the] heavy fees charged to their customers.
- [Using Typeform resulted in] delays in doing business [for me].
Do you think Typeform delivers good value for the price?
No
Are you happy with Typeform's feature set?
No
Did Typeform live up to sales and marketing promises?
No
Did implementation of Typeform go as expected?
No
Would you buy Typeform again?
No