Item: Typeform
Rating: 8
Author: Tom Mulhern

Overall Satisfaction with Typeform

Use Cases and Deployment Scope

We use Typeform in every department of our company. From our marketing department using it to create forms for use by customers to our sales department using it capture leads. We have also used it as a part of various social media contests and give-aways to capture user contact information and contest submissions. Another use of Typeform is for internal communications and questionnaires to our staff.

Pros and Cons

Pros

Surveys
Quizzes
Integrations/plugins

Cons

More flexibility for design of forms
Better user analytics
Organization of Workspaces

Return on Investment

Amazing customer engagement on campaigns
Automation of client communications to ease the strain on our call center
Social campaigns and promotions

Alternatives Considered

Google Forms

Google Forms allow you to collect data from your staff and clients, but the forms are dull and boring. The back end analytics are difficult to navigate making a poor user experience for both the end-user and our team. Typeform allows you to create mobile-friendly forms that are conversational and engaging.

Other Software Used

Adobe Audition, Slack, Vyond (formerly GoAnimate), Wrike, WordPress

Likelihood to Recommend

Typeform has transformed the way we interact with our clients and retrieve valuable feedback from them. It is the best option for building contact forms because it makes it fun and interactive to fill out forms, instead of a chore. Typeform is valuable for any sized organization and allows companies to interact directly with customers with quizzes and forms.

Typeform Feature Ratings

Comments

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Typeform makes surveys engaging and conversational!