Unreliable, faulty system
January 27, 2021

Unreliable, faulty system

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ubiquiti Networks UniFi

We purchased Ubiquiti hardware with the intention of having it create a stronger and more secure network (it is terrible).
  • Quality of new video cameras
  • Marketing their hardware/software (that doesn't work properly)
  • Tech support appears to be outsourced and is generally not knowledgeable
  • Internet is unreliable and has NEGATIVELY impacted our operations

Do you think Ubiquiti Networks UniFi delivers good value for the price?


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Did Ubiquiti Networks UniFi live up to sales and marketing promises?


Did implementation of Ubiquiti Networks UniFi go as expected?


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In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY

We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.