Unreliable, faulty system
January 27, 2021

Unreliable, faulty system

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ubiquiti Networks UniFi

We purchased Ubiquiti hardware with the intention of having it create a stronger and more secure network (it is terrible).

Pros

  • Quality of new video cameras
  • Marketing their hardware/software (that doesn't work properly)

Cons

  • THE SYSTEM IS FAULTY & UNRELIABLE
  • Tech support appears to be outsourced and is generally not knowledgeable
  • Internet is unreliable and has NEGATIVELY impacted our operations

Do you think UniFi WiFi Access Points delivers good value for the price?

No

Are you happy with UniFi WiFi Access Points's feature set?

No

Did UniFi WiFi Access Points live up to sales and marketing promises?

No

Did implementation of UniFi WiFi Access Points go as expected?

No

Would you buy UniFi WiFi Access Points again?

No

In the past few months we purchased thousands of dollars in brand new networking equipment from Ubiquiti. IT DOES NOT WORK CORRECTLY

We bought 2 sets of hardware. 1 for home office and 1 for work. They both have the same issue (internet stops working). We have emailed literally dozens of times with customer service and they have not been able to resolve the issue. We have requested escalation to more trained technicians and have asked them to log into our system to assess. None of this has happened and our internet continues to intermittently work.

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