UKG Dimensions timekeeping and scheduling are great! HCM could use some improvement here and there. Do Knowledge Map Live before starting implementation.
November 15, 2021

UKG Dimensions timekeeping and scheduling are great! HCM could use some improvement here and there. Do Knowledge Map Live before starting implementation.

Samantha Jedlow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • UKG Dimensions Recruiting
  • UKG Dimensions Timekeeping
  • UKG Dimensions Scheduling
  • UKG Absense
  • UKG Dimensions Analytics
  • UKG Dimensions HR
  • UKG Dimensions Performance

Overall Satisfaction with UKG Dimensions

UKG Dimensions is being used by our whole company. It addresses timekeeping, scheduling, absence management, leave management, performance, employee information management, employee life cycles, recruiting, onboarding, reporting, payroll, benefits management, and all employee management tools.
  • The scheduling and timekeeping functionality that reports off one another. The cohesion here.
  • Workflows in the HCM side creates great automation with customization.
  • The flexibility and control of access in Dimensions and HCM.
  • The incident feature is not robust at all. There are a ton of features here we would love to use but it locks down automatically from each step to the next and is not as customizable.
  • There are glitches that remain issues for months as a par without being fixed. Such as every time a user creates and HR New Hire Action an error screen pops up that says Account Not Found. No one can find or resolve this glitch and it makes our daily users think it is constantly broken.
  • There are some great ideas in the community that would be helpful to have built out but they take a while to get up voted enough to build out but then other things like adding a turtle alternative gets upvoted super fast which can be frustrating.
  • The sync with scheduling and timekeeping.
  • The customization and ease of HCM reporting features.
  • The ability to keep all employee information in the same employee file.
  • There was a ton of brainpower, sweat, and tears put into building out our system. It would have been helpful to have access to Knowledge Map Live to take classes for a few months before starting with our implementation team. We redid a ton of work after the rollout to work better for our organization.
  • Saved a ton of time and managing employees with restricted punches, and timekeeping functionality while it compares schedules.
  • Great reporting capability thorough out the system. Great report customization.
  • Helpful people when a case is opened with a pretty quick response time.
Dimensions have been great for us with the customization. I have been informed that UltiPro had capabilities that were never built out. We had UltiPro and made the change right before and in the midst of the merger. The HCM side was much better in UltiPro in many ways but the timekeeping/scheduling side is much better in Dimensions. We have managed to make the HCM work for us but some things in UltiPro were better.

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It just works so great as a unified system. There is so much customization. I would only not recommend it if a company is super small and would not have the knowledge/resources to build it out or pay a consulting company to help build it.