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Filter 1053 vetted UKG Pro (formerly Ultimate Software UltiPro) reviews and ratings
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February 25, 2021
We use UKG [Pro (formerly Ultimate Software UltiPro)] for payroll, HR information, onboarding, recruiting, performance management utilizing the UKG [Pro] software and non-exempt time management. UKG [Pro] is utilized across the entire organization in several offices. We implemented self-service sometime ago and employees are able to make basic changes to their employee data. The onboarding product and performance management significantly reduced manual paperwork and eliminated the need to hire an HR file clerk to file voluminous amounts of paper. We receive excellent support in all areas.
- Payroll is exceptional. The support is great and UKG is always timely with implementing new regulations and laws.
- Maintaining HR data is exceptional. The system is easy to use and the the recruiting and onboarding feeds into the individual hire's data files.
- Performance Management system has been great. The workflow implemented with the process is logical and allows for proper approvals and reviews.
- Time and attendance is a little confusing to individuals. Employees become confused when "requesting" time off and waiting for supervisor approval before entering into their timesheet manually. This creates a duplicate entry and needs to be corrected.
- Designing reports is a little confusing at times. If you are not an avid report designer and only want to design an ad hoc report, it requires some time to get back into the knowledge of how to create a report.
- Benefits module needs to become more user friendly from the HR programming point of view. About 3 years ago, we tried to implement the benefits module but found it to be cumbersome and found our insurance brokers system much more user friendly for HR personnel.
February 19, 2021
[UKG Pro (formerly Ultimate Software UltiPro) is used by the] whole organization. We [find] the reporting feature to be the best at analyzing our data and creating solutions based on our metrics/reports created in UKG [Pro].
- Payroll
- Reporting
- Employee Administration
- Onboarding
- Workforce Management
- Performance Management
- Life Events/Benefits Admin
February 19, 2021
UKG Pro currently is being used by the HR department as the HRIS and the payroll department for processing payroll. Aside from standard W2, W4, Org Charts, and paystubs for employees, there isn't currently much self-service from a whole organization perspective.
There are plans to expand our self-service for transfers, promotions, salary increases, and skills review. Additionally, we plan to create dashboards for certain levels of managers.
There are plans to expand our self-service for transfers, promotions, salary increases, and skills review. Additionally, we plan to create dashboards for certain levels of managers.
- Employee Data Management - The system is a fantastic HRIS.
- Payroll - The payroll process is straightforward and simplistic.
- Configurability - The system is easy to configure and implement.
- Business Process Configuration - The system allows for easy configurations to match business needs.
- Workflow Configuration - Easy workflow designs for business processes.
- Mobile Functionality - HRIS Access via app or web.
- Login as Employee - I do not understand why I cannot login as an employee as an HR admin. I have in other business systems and HRIS's so this is a must have.
- Reporting - Cognos is great, but takes a lot of getting use if you aren't familiar with it.
- Org Chart - Customization of Org Charts would be nice. Different backgrounds, ability to set order of direct reports, etc.
UKG is being used across the whole organization. We have it open to employee users, but mainly use the administrator side of it between the human resources, benefits, and payroll departments. UKG helps employees be able to see their employee record with ease from the web browser or app. This has help our company with transparency to our employees.
- Transparency helps our departments be compliant and accurate.
- Employees are able to change their personal information on their own and just needs to be approved by payroll or HR.
- UKG has allowed multiple platforms and systems to be removed from our process and be able to convert within UltiPro, which limits the amount of systems that are required for employees to change information or enroll in benefits.
- Our company has experienced some limitation in being able to customize certain fields and "UltiPro delivered" settings, but that comes with ever company.
- It would be nice for employment record information to be all in one screen. (term date, hire date, rate of pay). This would be helpful for unemployment questions or verification of employment.
- Business Intelligence still seems a little clunky, when you are trying to find a field to report out of, you aren't always sure if that is the field that you need or if you need it from a different package.
February 18, 2021
We use UKG to manage our employees' personnel files, payroll, benefits, learning, onboarding, compensation, and much more. When the pandemic began, we were able to successfully transition our office staff to remote work with the aid of tools like the mobile time clock and community broadcast.
- Getting connected with quality customer service for practically any issue is incredibly easy.
- The platform seems like it can do everything but make you breakfast in the morning.
- BI gives you access to every single piece of data for your company.
- Timekeeping modules do not seem to be built with payroll managers in mind.
- A majority of my employees (current and at past companies) experience challenges logging in to the mobile app.
- BI sample reports are limited and service requests to build reports are prohibitively expensive. It would help if it was made more accessible to those who have limited experience with BI.
February 18, 2021
It is used to process hours worked for payroll and employee leave. It is typically used by HR and Accounting departments, but we have implemented the mobile app, which allows all employees to see certain data. Our employees across the company use it to request and approve leave and time off as well.
- Leave requests and time off tracking
- Tax calculations and deposits
- Reporting and reports
- Setting up new codes can be a challenge.
- It is sometimes hard to get issues resolved through case management.
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
We are already experiencing cost savings through efficiency gained by using the system and reports. We also use UltiPro for our subsidiary in New York and it allows us to review and monitor their HR/ payroll data. It is great to have both companies on the same platform. We are not 100% there yet, but eventually we could have one HR department involved with both companies and this software makes that goal possible.
We currently use core, recruiting, and onboarding. We are in the process of rolling it out to our managers so that they can use the recruiting platform. So far, we have identified that it addresses the issue of efficiency. We are able to eliminate printing applications because the managers now have access to viewing applications and/or resumes via UKG. Additionally it has solved the issue of employees asking us for their paycheck stubs. The app is extremely user-friendly and the employees are able to locate information they need via the app as opposed to asking the HR department.
- Recruiting.
- Onboarding.
- Perception.
- Business intelligence.
- As it relates to recruiting, I’d like to see a new way of seeing how many positions the candidate has applied to. For example, I have a candidate that has applied to all three current opportunities and the only way that I am able to view that he has applied to all three opportunities is by clicking on a box within their profile. I’d like to see this improve so that it’s easier for recruiters and hiring managers to view which opportunities the candidate has applied to.
- As a relates to onboarding, I’d like to see rehires have the ability (when completing onboarding) to reselect the previous direct deposit that was activated at the time they were termed.
February 18, 2021
We currently use UltiPro as our HRIS system throughout the entire company. We use UltiPro for reporting, payroll, time tracking, time management, performance reviews, Open Enrollment, Benefits, etc. Human Resources uses UltiPro on the administrative side, but all departments use UltiPro for performance reviews, reporting, time tracking, requesting time off, going through Open Enrollment, and helping new employees to pick their benefits. UltiPro has been a huge time saver across the entire company. We were able to implement UltiPro and get rid of manual paper processes throughout the entire company. Payroll is a much easier process with the implementation of UltiPro. Open Enrollment has been overhauled and has been a huge time saver.
- Reporting
- Open Enrollment/Qualifying Life Events
- Payroll
- Time Tracking/Requests
- Mobile App
- Learning
- System functionality. It would be helpful if you could copy a previous year's Open Enrollment instead of starting from scratch.
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
- Security and peace of mind
We have saved countless hours with UltiPro and being able to make manual processes electronic. It is easier having all data in one location. Instead of having employee data in many locations, we have it all in one place. It gives you security and a peace of mind knowing that you can set different security roles to give administrators access.
Yes - Yes, everything went smoothly. They are great about communicating the spring and fall releases.
- Online training
April 15, 2021
It is being used for HR and payroll processing. Performance reviews for the company. BI reporting for decision makers
- Once you learn the BI reporting, it can be very powerful.
- Employee Self service complimented with workflows
- Some Canadian payroll processing - in particular negative pays
- Adding dependents to benefit deduction plans can be time consuming as we don't use Open Enrollment.
April 15, 2021
Across the whole organization since 2005. We use it for Payroll and HRIS.
UPDATE 2020: We have decided to implement additional modules over the next year to help streamline our processes (Onboarding, Compensation, Performance, etc.).
UPDATE 2020: We have decided to implement additional modules over the next year to help streamline our processes (Onboarding, Compensation, Performance, etc.).
- Their business intelligence reporting is among the best. The only downfall is it takes a lot of time to learn, but once you learn, their is endless reporting opportunity.
- Strong customer networking with things like local user groups, BI exchange (so you don't have to write reports from scratch) and online groups.
- I have noticed that their BI support has improved over the years. I can only assume that they recognized that their users need more hand holding as they don't always have time to spend on learning.
- While there has been improvement, I still think BI support can improve even more. There have been many times where they still send me to put in a Service Request for something we need.
- The training options are great! I would love it if they would have more live classes near Boston. Also, some one on one training would be outstanding because then you could use examples within your own company. Sometimes the regular classes just gives a high level knowledge, which isn't always enough.
- Some of the items I am working on is an access matrix to understand who has what role and what access. This does not seem to be easy to find in the system.
- Costs savings
- Time savings
- Consolidating HR administration under a single solution
- Other
No, we have a LOT more we can utilize with UltiPro. It just will take time and money (if any consulting work is needed). We still need to do MSS, expand ESS, workflows, etc. in order to make the system what we need it to be. PLUS we want to look at future initiatives like PA, succession, etc.
April 15, 2021
We currently use UKG Pro in all aspects across our organization. We use recruiting, onboarding, payroll, learning management, and compensation management.
- Onboarding
- Payroll
- Compensation Management
- Payment Services (Taxation)
- Employee Transfers (between companies)
- File Feeds
Yes - For us it did, we had minimal issues. Biggest issue is that some roles/users needed to be adjusted for the new release.
- Online training
UltiPro is being used across our entire company. We use UltiPro for payroll, recruitment, employee reviews, employee documents, PTO just to name a few. UltiPro keeps our company on track.
- Time management
- PTO
- In recruitment it is a little hard to resend new hire paperwork.
- PTO is always up to date for employees to see.
- Costs savings
- Consolidating HR administration under a single solution
- Security and peace of mind
UltiPro is an excellent way to save money and paper. Green is always better. Having all the HR in one program is wonderful and efficient. The security of UltiPro definitely gives us a peace of mind. To know that our personal information is safe is big deal.
UKG is our HRIS system. It is utilized by finance (payroll specifically), HR and talent teams. Additionally, we utilize employee self service, so all employees have access as well. We utilize the WFM time clock and UKG Core for payroll and HRIS needs. We also use recruiting, on-boarding, performance and perception.
- I love the customization available in UKG. Being able to capture our company's idiosyncrasies through platform configuration is a huge win.
- At a previous job, I processed payroll through the back office. Currently, I process payroll through the web. Though I miss aspects of the back office, payroll processing in the web is extremely easy! The processes are fast-paced and stream-lined and take away a lot of the manual steps in back office.
- I think UKG is really just an easy product to use. Everything is located in a place that makes sense. The interface is clean and I can usually figure out things that I am unsure about on my own.
- The WFM timeclock needs a lot of work. I am disappointed in the lack of functionality and specifically the reporting! Not being completely tied to BI is a huge loss because we would use that functionality so frequently. Additionally, the PTO not linking to core is a miss.
- Customer service needs work. Sometimes I talk to reps who are very knowledgeable and other times, I feel like I know more than the service team. Additionally, when there are questions about the time clock, there are not enough customer service reps who are knowledgeable about the product.
- We originally signed with UKG so we could utilize Position Management, however that product is still not up to par to give us what we need in a Position Management product. The service teams have all recommended us to NOT use the current module.
March 16, 2021
UKG Pro (formerly Ultimate Software UltiPro) is used companywide. We use the benefits platform as well as payroll processing, taxes, onboarding, and business intelligence reporting. It helps us process payroll accurately and in a timely way. Benefits are housed in core, which makes it easier to write reports and pull reports from business intelligence. Employees are able to log in and change their W-4s as well as look at and download their W-2s and pay stubs. We also use the applications on our phones for easier and more readily available information.
- BI reporting--you can write your own reports and, if running into issues, you can create a case where someone will reach out and help walk you through it.
- Customer support--if any issues occur during payroll processing, benefits, taxes, or anything in between, rapid response is always available to help.
- Creating a case--sometimes it takes a little longer than expected to get attention to a case or have it resolved.
- BI reporting--since the update to AI, it has been more difficult to write reports, however there is a learning curve.
March 08, 2021
Shoes For Crews is using UltiPro for HRIS, Payroll, Benefits, Recruitment, Talent Development, Learning, and Performance Review. It provides a comprehensive system backed by in-depth business intelligence reporting that provide invaluable information and insight into our HR processes and Analytics.
- Ease of basic reporting
- Clean user-friendly reporting
- Excellent customer service response to manage cases.
- Training of business intelligence
- Tax reporting training
- Transitioning new hire documents into UltiPro Core
- Consolidating HR administration under a single solution
As a company, we are not 100% there. There is so much to leverage in UltiPro that for a smaller HR department it is hard to cover all there is to learn and explore. More training prior to launch would have proven valuable. We love the system, now we just need to increase our ability to use it to its potential.
We use it for payroll administration, HR reporting and business intelligence, employee self-service, manager self-service, compensation, performance reviews (coaching dialogues), surveys (perception), front page for information dissemination and HR information repository, and paperless HR (employee files uploaded into documents).
- Processing payroll is easy and clean.
- The survey tool enables us to gather information that is important for decision-making.
- We were able to set up the performance reviews to allow for our quarterly coaching dialogue process as we don't do traditional performance reviews.
- Setting up feeds for our benefits providers was problematic and took much longer than it should have.
- I would like for us to be able to use the front page for videos, etc. Not sure if that's already possible.
- The training portion should be linked to LinkedInLearning which is our provider of choice and the best option out there for a largely remote and global workforce.
February 20, 2021
We use UKG across our organization for timekeeping, payroll processing, and human resources functions such as recruiting and performance management.
- Excellent customer service.
- Intuitive and easy to use.
- Easy and quick ways to find fixes and tips on how to resolve issues or questions.
- The new left side menu is difficult to use and to find what you're looking for; the old menu was more condensed which made it easier to find what you were looking for.
UKG is used throughout our organization for payroll, time & attendance, benefits, and performance management. We have not implemented the recruiting module yet. UKG has helped to streamline manual processes for our company.
- Learning resources
- Onboarding
- Cumbersome areas: BI reporting, benefits module (especially open enrollment).
- Having to submit cases to resolve simple issues is a hassle.
Payroll uses UltiPro to process payroll and HR uses UltiPro to maintain employee information.
- UltiPro has the function to import timesheets which is useful.
- UltiPro helps to resolve tax notices which saves me time.
- UltiPro does tax return filings which saves client money to find a CPA.
- When I process retro pay, I need to do the calculation myself. If the system can calculate it, it will be more helpful.
We use UKG Pro (formerly Ultimate Software UltiPro) across the whole organization. It is our payroll processing software; our employees use it to make personal information changes and benefits elections, and we will be soon using it for our timekeeping and time-off tracking. We use it for digital documents, such as merit increases, garnishments, changes of status, etc. We encourage employees to access it for all their record needs from W-2s to pay stubs.
- Onboarding
- Documentation storage
- Payroll and benefits processing
- Easier use of reporting for management at our locations
- Employees who transfer
- Employee rehires
February 19, 2021
It is used as our HRIS, initially for payroll and timekeeping. We have added recruitment, performance management, salary planning, career development, ACA admin, and employee surveys (perception). Used across the whole organization, but primarily by HR and accounting. We utilize it to better coordinate our performance reviews with our salary planning. We reduce paperwork, increase visibility and engagement, and find the payroll solution to be user-friendly and very accurate.
- Strong payroll solution.
- Really effective survey process with Perception—very helpful for pulse of employees.
- Salary Planning was easier and rate increases more equitable using the software.
- Mostly just small tweaks would be helpful in salary planning space for comments and better communication between reviewers.
- Perception could be slightly cleaner in terms of survey reporting in Excel.
- Would like some simplified options for us as a company on the smaller side.
It is our HRIS, used across our whole organization. We use it for employee management, payroll, HR administration, recruiting, onboarding, surveys, LMs, and more. This helps us with employee data retention, reporting and metrics, and the employee life cycle.
- Perceptions: Can build and use survey tool for any use.
- Payroll: Easy to use and do on-cycle and off-cycle payments.
- Onboarding: Clear and detailed, rolls over into core.
- Recruiting: Moving documents and applications from module to core, metric reporting.
- Organization Structures: Only allows one type of structure, a secondary supervisor option would be helpful.
February 19, 2021
We use UKG Pro company-wide as our primary payroll and time management system. Additionally, we take advantage of its full HRIS reporting suite to process taxes, PPACA reporting, EEO reporting, Workers' Compensation reporting. Recently, we have added performance management and learning management products.
- Customer service is fantastic—their rapid response team addresses problems quickly and accurately. They are patient and work well with users of all experience levels.
- Implementation of their products is painless—dedicated implementation specialists work with you through the entire process.
- The BI reporting functions are best in class.
- Occasional system quirks—such as the lack of an "undo" function when terminating in the core.
- Role administration can be cumbersome depending on your org structure.
February 19, 2021
Payroll and taxes and human resources tool.
- Payroll processing is simple and easy to use (user-friendly).
- Tax services handles all tax functions timely and accurately.
- Payment services handles their functions timely & efficiently.
- EXEMPT payroll-don't force me to bring in a "time file" when I have their set hours pre-loaded into the system.
Across the organization. We use it for payroll, employee tracking and reporting, running reports, using surveys. Tracking job descriptions and processing job transfers and new hires.
- One place for everything.
- It looks like changes that are coming for BI will be very helpful.
- Perceptions need improvement. They are difficult to build and not very good training on how to use it.
- We need better training videos and online training to do at your own pace with access to trainers if we need them. Current training for BI goes so fast that you just can't keep up if you are new like me.
UKG Pro (formerly Ultimate Software UltiPro) Scorecard Summary
Feature Scorecard Summary
What is UKG Pro (formerly Ultimate Software UltiPro)?
UKG Pro™ is a global human capital management (HCM) solution. With it, users are invited to transform their businesses with a connected global workforce experience delivered through HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro aims to be the powerful HCM suite needed to drive people-focused results.
Categories: Compensation Management, Payroll, Talent Management, Workforce Management, HR Management
UKG Pro (formerly Ultimate Software UltiPro) Screenshots
UKG Pro (formerly Ultimate Software UltiPro) Videos (2)
UKG Pro (formerly Ultimate Software UltiPro) Integrations
Infor Learning Management, NetSuite ERP, Informatica, Certpoint, TTN learning, Ping Identity
UKG Pro (formerly Ultimate Software UltiPro) Competitors
UKG Pro (formerly Ultimate Software UltiPro) Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
For the latest information on pricing, visit http://www.ultimatesoftware.com/contactform/701320000014gNr
UKG Pro (formerly Ultimate Software UltiPro) Support Options
| Paid Version | |
|---|---|
| Phone | |
| Live Chat | |
| Forum/Community | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar |
UKG Pro (formerly Ultimate Software UltiPro) Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Countries: | UltiPro Global HCM captures country-specific localizations for over 65 countries |
| Supported Languages: | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
Frequently Asked Questions
What is UKG Pro (formerly Ultimate Software UltiPro)?
Ultimate Software delivers cloud-based HCM solutions that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
What are UKG Pro (formerly Ultimate Software UltiPro)'s top competitors?
ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro (formerly Ultimate Software UltiPro).
What is UKG Pro (formerly Ultimate Software UltiPro)'s best feature?
Reviewers rate Direct deposit files highest, with a score of 9.1.
Who uses UKG Pro (formerly Ultimate Software UltiPro)?
The most common users of UKG Pro (formerly Ultimate Software UltiPro) are Mid-size Companies from the Hospital & Health Care industry.