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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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Recent Reviews

UKG Pro Review 2024

7 out of 10
February 26, 2024
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do …
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9 out of 10
February 23, 2024
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
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UKG Pro Review

10 out of 10
February 21, 2024
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO …
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Strong Product.

8 out of 10
January 29, 2024
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Update personal information (776)
  • View job history (759)
  • View and generate pay and benefit information (769)
  • Employment history (762)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

UKG Pro Review: Relieves Work Load By Employee Self Service Feature
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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

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  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

Avg 7.8

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

Avg 7.7

HR Reporting

Pre-built and custom reports, and integration with external data.

Avg 7.6


Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

Avg 8.1

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

Avg 7.9

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

Avg 7.7
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Product Details

What is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® aims to put people at the center of an organization's strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM), UKG's human capital management solution (HCM) aims to anticipate people’s needs beyond just work.

UKG Pro Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

Asset Management Features

  • Supported: Tracking of all physical assets
  • Supported: Asset issue and transfer management
  • Supported: Asset return
  • Supported: Warranty and after-sales status maintenance contract tracking

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

Additional Features

  • Supported: Rich Workforce Insight
  • Supported: One Unified Solution
  • Supported: Simple, Person-Centric Tools and Experiences

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice

UKG Pro Videos

UKG Pro® delivers culture-driven HCM capabilities for midsize to large enterprise companies to support their people through the major and everyday moments they experience in their life-work journey. From HR, payroll, to talent, to service delivery, and everything in between, U...
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UKG (Ultimate Kronos Group) states every decision, interaction, and experience they offer is created with people in mind, while they building connections through HR and workforce management solutions that help organizations across geographies and in every industry improve HR e...
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We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
Which is better for you: UKG or ADP? (small and mid-sized companies)
An overview of the UKG Pro product, including its best features, user sentiment, and recommendations on who the product is a best fit for.
UKG Pro Product Tour

UKG Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUltiPro Global HCM captures country-specific localizations for over 65 countries
Supported LanguagesUS English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more

Frequently Asked Questions

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.

Reviewers rate Direct deposit files highest, with a score of 9.3.

The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 928)
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March 08, 2024

UKG Pro Review

Score 3 out of 10
Vetted Review
Verified User
Onboarding and processing new hires, Payroll, Performance Management, and HR Core.
  • Processing new hires
  • Outdated software - user interface could be better (design, wording, groups)
  • The functionality is limited
  • Reporting feature needs to be revamped
  • Better user friendly mobile app for employees and managers
This program would be suited for someone who needs an HRIS for only the basics and nothing more.
Score 8 out of 10
Vetted Review
Verified User
use it as an HRIS system for payroll, benefits, human capital
  • benefit adminstration
  • payroll processing
  • human capital management
  • recruiting platform
  • performance reviews
  • onboarding
great for processing payroll and if you add benefit admin, it is great for signing up for benefits
February 26, 2024

UKG Pro Review 2024

Score 7 out of 10
Vetted Review
Verified User
We use UKG Pro; Onboarding and Time Management.

We don't get the support we need from UKG Pro or if we do, it's not timely.

We do understand that we are going to have to change Time management because it's no longer supported. We also need to add a scheduling tool.
  • Good source of Employee data;
  • Reports are fairly wasy to use
  • Our Executive Account Manager is great to work with
  • Time to respond to cases
  • The buck being passed to other areas of the business
  • Lack of personal attention, feel like your request go to AI or a black hole
Again, the tool is good, user friendly but its the support that is lacking.
February 23, 2024


Score 9 out of 10
Vetted Review
Verified User
We use UKG for HR/Payroll/Benefits. We wanted a system where everything would live and UKG does that for us.
  • I like the flexibility BI gives for reporting
  • I like the "payroll processing" functionality compared to Namely or ADP
  • Even though the amendment process can be lengthy, I like how easy UKG makes it to make payroll adjustments
  • More reporting around payroll adjustments. Once the amendment case is done and they provide the AAF report, it's hard to reconcile the additional amounts due. I log each payroll adjustment and I still find it hard to follow once we receive the AAF report
  • The GL set up in UKG is not flexible. It would be nice to have more flexibility to how we are able to code items in the GL Rules
  • In standard reporting, have the option to download more reports in either excel or csv format. Such as the Tax Liability Grand Total Report
Overall I am very happy with UKG. I do not have a ton of experience to compare it to. We used Namely before implementing to UKG and UKG is a lot more robust. I have a little experience with ADP. I prefer the payroll processing to either one of those other systems.
February 22, 2024

UKG review.

Score 4 out of 10
Vetted Review
Verified User
We use UKG Pro to process the agency's semi-monthly payroll. When we have issues, we use to call the rapid response team and create a case number. We used Paychex before and assigned one person to help us to solve issues. With UKG, sometimes we need to wait for a day or two before someone gets back to us to help us solve the problem.
  • Technical support team usually help us to solve problems.
  • The payroll allocations report is helpful and saves us time in preparing payroll journal entries.
  • Sometimes, when we have payroll issues, we go to the Learning Center and try to find answers, but it is not helpful at all.
  • The Mobil App for time management needs improvements; employees always have issues clocking in and out with their cell phones.
  • Employees always complain about the new requirements for creating new passwords. At least 15 characters with a special character at the end; it is just too long for some of them.
  • The agency has a policy that new hires are not allowed to use sick time after 90 days and vacation time after 180 days, and we are not sure whether UKG has set it up for us. Right now, we just manually record the sick time and vacation time ourselves. It would be great if UKG could automatically calculate that for us and loaded on employees' pay statements after 90 days and 180 days.
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
February 21, 2024

UKG Pro Review

Score 10 out of 10
Vetted Review
Verified User
We use UKG Pro for onboarding internal new hires, Processing Payroll, benefit integration with Plansource, BI Reporting, PTO Tracking/Managing, Reviews etc.
  • Proving us with a very involved Executive Relationship Manager
  • Working with us as a more team approach
  • [A... I...] - incredible partner
  • The ticket system - closing cases quicker
  • UKG Pro provides so much info, that it's almost too much which makes everything more overwhelming. Simplifying would be so much nicer
It would be a great system if you're a larger company, with multiple state/country payroll and have a do-it youself mindset. If you are smaller, or don't have the bandwidth, UKG Pro might not be the best fit
Score 8 out of 10
Vetted Review
Verified User
We use UKG for payroll and HR administration
  • Manage performance reviews
  • Manage the annual salary increase process
  • Work flow management for various processes (job changes, new hire orientation, off-boarding)
  • log in process is frustrating
  • panels are hard to navigate
  • phone app is terrible
Good for HR master data storage and interface to payrolls (legacy time and attendance and labor reporting).
January 29, 2024

Strong Product.

Score 8 out of 10
Vetted Review
Verified User
I am an HR Director, and I use UKG Pro every day. UKG Pro is our HRIS system of record for nearly 625 employees. In addition, we utilize the UKG Pro recruiting and onboarding. UKG Pro gives me the ability to drill down into the organization and create helpful reports for measuring turnover, retention, etc.
  • Security is very good at keeping the date hard to access if you do not have proper authentication to access it.
  • Relatively easy to run organizational reports ad hoc or scheduled.
  • Can combine various functions together, time keeping, recruiting, etc.
  • The reporting is robust but can be frustrating at times when just trying to get an ad hoc report created quickly.
  • Navigation is a bit clunky, reminds me of older ERP systems at times
It is a strong system made for large organizations, definitely not a small business tool. UKG Pro stands up well to other systems in its class and, if set up properly, can be a very useful and successful system for most organizations. Do not try to over-customize it and make it do things that it was not set up to do; this is where the system gets a bad rap but should not since it is not being allowed to operate optimally.
Score 10 out of 10
Vetted Review
Verified User
We utilize UKG for Talent Management, Human Resources, Benefits and LMS. The system allows for robust features that provides that great employee experience.
  • Electronic Onboarding
  • Dashboard Features
  • Employee Mobile App
  • Ability to customize Recruiting and Onboarding
  • Ability to allow system administrators the ability to manage the PlanSource application
  • Transfer of documents from Recruiting into CORE
UKG allows us to efficiently manage our processes and the evolving needs of our organization.
Jocelyn Froats, CPP | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use UKG Pro for HR, Timekeeping, and Payroll. We moved from using three separate products to UKG in order to streamline.
  • UKG Pro has allowed us to better automate our payroll processing.
  • UKG Pro has helped us become a more paper-free organization.
  • UKG Pro allows us to customize the solution to meet our growing and evolving business needs.
  • As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
  • As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
  • As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
Overall, UKG Pro has been a worthwhile investment for our company. It fits our current needs and has the functionality to continue to improve our business processes, given the time to learn and implement new pieces. I wish we could be on one system only (instead of Pro and Workforce Management for the time), but I've been told with our company size, that would not be wise. I hope future developments and releases will allow all customers to have a unified experience.
Score 9 out of 10
Vetted Review
Verified User
I have every platform with UKG except for Learning and People Assist. I use all things UKG Pro for my everyday job, from hire to retirement and timekeeping to payroll. Our latest implementation, UKG Dimensions, helped us to get our managers off of their PCs and back on the floor with their teammates.
  • UKG Employee Portal is very user friendly.
  • Payroll is seamless.
  • Timekeeping can handle complex rules.
  • I wish payroll had a batch process where we could store upcoming payments months out.
  • I wish they would give admins more "keys to the kingdom," and we would not have to put so many tickets in for simple changes.
  • I wish they would not nickle and dime us for every little change we need to make.
UKG Pro is great for our employees. It is easy to use and has everything they need. It is less user-friendly for the Admins. We have to place tickets for everything we need to do, and they charge us $4,000 or more for each SR we create.
Score 8 out of 10
Vetted Review
Verified User
Superior Grocers uses UKG Core, Pro Workforce Management, Recruiting, Onboarding, Benefits Admin, Performance Review, Attestation, Schedule & Forecasting, and Document Management. Our biggest challenge has been the separation between Core, Benefits Admin, and Plan Source. It seems that we are dealing with three different worlds, especially between Benefit Admin and Plan Source. To be more specific, Plan Source picks up the detection date when a change has been made in UKG Core instead of the effective date. Another item is with UKG Pro Workforce Management and employees being able to modify their punches. I think it is a great feature to allow our employees to add their missing punches using their mobile or PC, but we have discovered that our employees are modifying their existing punches. The Function Access Profile does not allow you the option to select whether you want your employees to add, delete, or modify. I am a big fan of UKG products, and I believe with a little attention to these items, UKG customers like myself will be highly satisfied.
  • The job code, salary change and address/email workflows work great.
  • Payroll Gateway is a wonderful products that has made finalizing payroll easy.
  • Approval of Timecards.
  • Allowing the ability to add documents during some workflows. For example, Termination.
  • Instant Synchronization. We transitioned from Kronos WFC, where synchronization from Kronos HR/Payroll to Timekeeping was instant, and it was a big surprise to find out that in UKG Pro, we have to wait 15 to 30 minutes and, in some cases, even longer.
  • Better communication between UKG Pro, Benefit Admin and Plan Source.
This scenario is related to implementation. During implementation, I had to create over 1,500 rules to later discover that I could have used the import tool and saved myself hours and hours of labor if someone had only taken the time to show me how to upload one rule.
Britta H. Hahn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
UKG Pro is the HRIS platform that manages our people data across the organization. We were seeking a unified solution to eliminate issues with disparate systems. UKG Pro helped simplify processes, allowed the HR team to become more strategic, automated workflow to reduce data errors and introduced self-service to our associates.
  • Training is offered at no additional cost. You have 24/7 access to webinars, quick tours, documentation, etc. which really helps you become more invested in UKG Pro.
  • Customer support is superior. You have access to knowledge experts who are interested in your successful use of UKG Pro.
  • The UKG Pro user interface is intuitive allowing for ease of use by both managers and associates.
  • UKG Pro has an amazing user resource called UKG Community that offers a wealth of information.
  • Tax Filing can be tricky. Be sure to understand the process and keep on top of any action on your part.
  • Using a new system can be intimidating. Take as much training as possible to fully understand how to best leverage all of the features of UKG Pro.
  • Try to plan for the possibility of future growth upfront. Think about where you are trying to be in 10 years - will your HRIS platform sustain your growth plan?
The UKG Pro offers key HRIS features to support the lifecycle of an employee and beyond. While most HRIS solutions have this functionality, there are unique differentiators around this product, services and on-going support with UKG that are remarkable. UKG as a whole puts people first in everything they do - that not only influences the experience you have with the product and services, it also positively impacts your experience as a client. The UKG Community is such a valuable resource that puts knowledge articles, learning, and more at your fingertips. UKG partners solicit feedback from clients on a regular basis and they are always seeking ways to improve the employee experience.
Score 7 out of 10
Vetted Review
Verified User
We use UKG Pro for several aspects of our Human Resources. I mostly use it for timekeeping, tracking my payroll, and setting up annual goals. It allows us to have all of our HR and Payroll needs in 1 convenient place. We are also able to access UKG Pro outside of the physical building in case we need to access our records outside of working hours.
  • Maintains a full history of employment for an employee.
  • Accurately keeps track of time clocked in and out, as well as any time off or overtime.
  • Allows the user to input goals to reach towards with their supervisor and track them as they are completed.
  • The URL to access the company-specific portal can sometimes be confusing.
  • The username/password isn't linked internally, so separate information is needed.
  • It would be nice if UKG Pro synced automatically with Outlook or specific calendar programs for easy time off tracking.
UKG Pro makes it very easy to track time off. It allows our company to put in requests for time off and keep track of when an employee is clocking in and out. My manager can also see my time sheets and approve them wherever. It also helps us keep track of our annual goals. It allows me to put in comments as well as my supervisor. These goals go to management for annual review. I like being able to go back and review old goals to see how much I've developed.
Score 6 out of 10
Vetted Review
Verified User
We use UKG Pro for processing our payroll. The system allows us to process payroll in a timely manner utilizing the paycodes, locations and departments we have setup. We also utilize time transfers amongst locations so that we may properly allocate expenses to the exact locations where the employees worked.
  • Transfer time amongst the various locaitons
  • Process payroll in a timely manner
  • Allow us to review the hours and reconcile before processing
  • Customer service is not great
  • Whilst we can transfer time amongst the various locations, we don't have a good report for recording this.
  • Tax issues are becoming a regular thing every month
I don't feel the customer service is where it should be. It can take months to resolve tax issues and we are stuck relying on UKG to provide the insight on what occurred and why.
Score 8 out of 10
Vetted Review
Verified User
UKG Pro is our main timekeeping and payroll solution for our organization. Our needs in a payroll system involve several different types of employment, including temporary and contracted in addition to full and part time. We also have needs to manage payroll across multiple business units that are all part of the same EIN#. UKG allows us to be able to navigate different earning types as well.
  • UKG is user friendly. The interface is easily accessible for all employees.
  • Open enrollment has become much easier now that it is processed through UKG
  • Approvals and hiring process flows are streamlined.
  • We currently struggle using the scheduling platform in a way that suits our needs.
  • The tax compliance support has been a struggle over our time with UKG.
  • Setting up filing needs in new states can be cumbersome.
UKG is well suited for an organization that has a muti-faceted workforce that is not a one-size-fits-all type of organization. We have everything from retail to manufacturing, and the features allow for us to accommodate all of those needs. If you have needs for project accounting or allocating wages to different clients, UKG Pro doesn't seems to have great solutions to accommodate those needs.
October 12, 2023

Awesome Product for HCM

Muhammad Sadequl Islam | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are within the usage handle and have been exceptionally awed by our user group and how well-organized they are. We have been well guided through the method of taking two companies on two distinctive frameworks and combining them into one. We are looking forward to having one universal system that is able to be utilized through complete worker involvement and work travel.
  • Ease of running payroll is great
  • Provides well-organized training
  • Ease of use
  • Teams are subject matter experts
  • Hands-on implementation team
  • Response time for investigating issues can be way better
  • Need more space and codes
  • Organizations charts need to be easier
Some product capabilities are a little bit confusing. I cannot build a workflow in which I can search and select from a people selection tool. It would be easier to integrate it with my other programs. When a problem arises, the resolution is very dependent upon the individuals assigned. Thus, multiple tabs are required to arrange something, like a vacation.
Charles Fashana, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
For us, UKG Pro is used primarily for personnel information, payroll, benefits, and workforce management (time sheet entry/review/approval, PTO requests and tracking). This was implemented to provide a more singular point of access to primary HR functions.
  • Personal / HR related information is easily stored and accessed within the system
  • Tracking of time and PTO is easy and the reporting is simple and can show the information in various ways
  • Clearly separates "Myself" from "My Team" which is helpful for managers to understand when they are looking for items related to themselves or for their team
  • The Workforce Management area ("My Team") needs to load in a separate window and isn't embedded into the normal experience.
  • Default views never show the data I'm looking for, not easy or intuitive to create and save new default views
  • Always have to revert back to the hamburger menu to ultimately get where you want to go
Overall, UKG Pro appears to be a very powerful system. It absolutely meets the needs that we have. For personal and HR-related information and document storage, it's fine and easy to use. It also covers everything we need in terms of timesheet entry, modifications, overtime tracking and notifications, approval. PTO tracking and reporting is good. Generally, I just feel some of the interfaces are clunky to work with, the default views and reports aren't the best.
Mohamed Salem, CFA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Payroll processing on a semi-monthly basis. Looking LinkedIn Learning and tracking employees courses and progress. We use the BI tool for developing many useful reports for budgeting and compensation analysis. Managing and executing benefits as well. Employees can find any HR related information and their individual information like pay history, comp progress and any other related information on UKG Pro without the need to contact HR.
  • Payroll
  • Benefits management
  • BI
  • The way the reports are being developed on BI
I think it’s well suited system for all the reasons mentioned before plus the ability to integrate and connect with other systems. I was able to connect it to Vena Solutions which improved the budgeting process tremendously. Currently in the process to integrate with our accounting software Sage 300 to streamline monthly compensation allocation to different departments to further enhance financial reporting.
Score 8 out of 10
Vetted Review
Verified User
UKG Pro is currently being used across the whole organization as an HRMS platform to house employee personnel data. We use it to process payroll and also use their Payment Tax Services as well as Onboarding and Recruiting.
  • Payroll Processing software
  • Human Resources management software
  • Onboarding and Recruiting software
  • Continue to enhance existing products based on customer feedback
  • Tax Payment Services amendment processing
  • Customer Service response time
Our company setup is not overly complicated and follows basic needs for payroll, HR management, and timekeeping. We have used Ultimate Software since 2007. The merger with Kronos in 2020 was a bit rocky in the areas of tax payment services and customer service, but we are hoping for better things as they iron out the tasks and responsibilities for former Ultimate Software products. Newer clients should not have that issue, however, because they are joining post merger and will not have to seek assistance on pre merger products. As a whole, the product offering is great and has most features that you would expect to have available in 2023.
October 05, 2023

UKG Pro Review

Score 7 out of 10
Vetted Review
Verified User
UKG Pro is currently being utilized as our HRIS, ATP, PTO tracking and payroll system. Since implementing UKG Pro, our employees are able to access their vacation time and personal information with much more ease. It is also an effective tool for our HR team to ensure recruitment activities can be carried out efficiently.
  • The system is easy to navigate
  • Customer service is great
  • We are able to adapt the system to meet our needs
  • Add more visual functionality
  • Incorporate more technology, like surveys
It is well suited to our payroll, HRIS and applicant tracking system. It is easy and convenient to be able to access all of these functionalities on one platform. It is an overall excellent people and performance improvement platform that has strengthened our business processes and improved the way our employees can access their information.
October 05, 2023

Amazing System.

Erika Handley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
UKG is our Payroll System, used on a daily basis to process Payroll for over 18000 active employees. In my role, I create and process Payroll Reports in BI and standard Reporting (both the Web and BackOffice). I like some of the standard reports because they are easy to use for daily audits but I have also created several reports in BI that are specific for my auditing purposes.
  • Time & Attendance.
  • Payroll
  • BI Reporting.
  • Payment Services.
  • GL Export.
I have used several different Payroll Systems but I love UKG. The capabilities of the different reports and cycles are something that is best.
October 02, 2023

Honest Feedback

Score 7 out of 10
Vetted Review
Verified User
We use UKG Pro for a full employee Cycle experience, which includes payroll, succession planning, recruitment, onboarding, off-boarding, surveys (perception), document management, and performance management.

It has reduced a lot of administrative tasks for the team and has improved our employee experience.
  • Payslips summary and the compensation statement
  • Employee Voice Surveys - less time consuming
  • Recruitment module has made it easier for us
  • Reporting
  • Onboarding
  • Auto pay calculations
It is an excellent product. It is well suited as all modules are under one umbrella. E.g., an employee can see their profile, time-off, org charts, reviews, documents, etc., all on UKG Pro instead of logging into different platforms. They have the flexibility of using it from their desktop or mobile with Single Sign On. I love the overall look and use of UKG Pro.

It is less appropriate with the support after implementation. The implementation team walks you through different features and by the time you get used to the product and testing, the support ends. It is very difficult to get the after implementation support on time and it's always with an additional cost.
September 28, 2023

We love UKG Pro!

Score 9 out of 10
Vetted Review
Verified User
I am a user of UKG Pro on the Employee side. I have utilized this for onboarding, pay stubs/pay requests, annual and semi-annual review periods, and getting tax documents. This product addresses onboarding and payroll problems within my current company, as well as manages our review process. My scope is mainly surface level and utilizing the gathering of documents and entering my reviews and working with my manager on submitting reviews.
  • Annual Reviews
  • Payroll and updating payroll information
  • Reviewing pay stubs
  • Reviewing annual pay increases
  • Password changes can be tedious
  • Multiple steps to update some information
  • Too many tabs, could be condensed to be clear where to find information
I think UKG Pro is great for all size organizations due to the user friendly nature of the program. It is fairly easy to navigate and doesn't require much training for someone not as familiar with technology. It may lack some additional steps needed for highly complex organizations with large networks, but I think overall it would be a great contribution to manage payroll and annual reviews.
Score 6 out of 10
Vetted Review
Verified User
We use UKG Pro as the ERP for all things HR-related. This includes compensation portal, benefits management, employee performance tracking and reviews as well as tax information tracking. Other modules that we use and appear to be stand-alone are Paid time off tracking as well as hourly data for all employees.
  • Payroll tracking and dashboard
  • Org Chart visualization
  • Benefits dashboard
  • PTO Tracking
  • Employee Reviews
  • Service Support
UKG Pro may be best suited once subscribed to all the additional bells and whistles modules that cost extra. I put that out there to try and be fair, we did not subscribe to some of these since when it was originally purchased, many of these functions were already included and therefore, we did not feel we should have to re-subscribe. That said, the platform we use is in a limited function to the HR function and even there, it requires a lot more additional personal handholding and manual work of the system.
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