UKG Pro
Top Rated
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UKG Pro
Overview
Recent Reviews
Reviewer Sentiment
N/A
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Awards




Popular Features
View all 48 featuresUpdate personal information (713)
9.0
90%
View and generate pay and benefit information (709)
8.9
89%
View job history (698)
8.8
88%
Employment history (699)
8.4
84%
Reviewer Pros & Cons
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Pricing
View all pricingEntry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.ultimatesoftware.com/contact…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Human Resource Management
8.2
82%
Payroll Management
8.5
85%
Leave and Attendance Management
7.8
78%
Employee Self Service
8.6
86%
Asset Management
7.1
71%
HR Reporting
7.2
72%
Onboarding
8.3
83%
Performance and Goals
7.8
78%
Performance Management
8.1
81%
Succession Planning
7.5
75%
Recruiting / ATS
8.1
81%
Product Details
What is UKG Pro?
UKG Pro™ is a global human capital management (HCM) solution. With it, users are invited to transform their businesses with a connected global workforce experience delivered through HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro aims to be the powerful HCM suite needed to drive people-focused results.
UKG Pro Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
- Supported: Asset issue and transfer management
- Supported: Asset return
- Supported: Warranty and after-sales status maintenance contract tracking
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Additional Features
- Supported: Rich Workforce Insight
- Supported: One Unified Solution
- Supported: Simple, Person-Centric Tools and Experiences
UKG Pro Screenshots
UKG Pro Videos
If you’re passionate about people and culture, meet UKG Pro. Designed to connect your global workforce, UKG Pro is here to help you create a culture where people can’t help but bring their best selves and strongest contributions to work every day. From pay to performance, HR s...
Show More At UKG (Ultimate Kronos Group), every decision, interaction, and experience we offer is created with people in mind. And we’re in the business of building connections through the world’s best HR and workforce management solutions. We help tens of thousands of organizations acr...
Show More We synthesized hundreds of reviews from Trustradius to determine what the top pros and cons of the software are, as well as what Use Cases it excels in.
UKG Pro Integrations
- Infor Learning Management
- NetSuite ERP
- Informatica
- Certpoint
- TTN learning
- Ping Identity
UKG Pro Competitors
UKG Pro Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Supported Countries | UltiPro Global HCM captures country-specific localizations for over 65 countries |
Supported Languages | US English, UK English, Canadian English, Canadian French, Spanish, Brazilian Portuguese, Dutch, German, Italian, French (France), Filipino (Tagalog), Malay, and more |
Comparisons
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Frequently Asked Questions
What is UKG Pro?
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
What are UKG Pro's top competitors?
ADP Vantage HCM, Workday Human Capital Management, and ADP Workforce Now are common alternatives for UKG Pro.
What is UKG Pro's best feature?
Reviewers rate Pay calculation and Direct deposit files and Update personal information highest, with a score of 9.
Who uses UKG Pro?
The most common users of UKG Pro are from Mid-sized Companies (51-1,000 employees) and the Hospital & Health Care industry.
Reviews and Ratings
(1246)
Reviews
(1-25 of 865)- Popular Filters
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March 31, 2022
UKG value not ideal
UKG was our first HRIS system, before them we were completely paper-based. We implemented with them in 2017 at first only using Time management. Eventually, we also added onboarding.
- User/employee side it was easy to use.
- We enjoyed the messaging/SMS capabilities.
- Support was lacking.
- Admin side was not as user friendly.
- Reporting is complicated and not easy to access.
- Time management and Payroll/Employee data were separate so the 2 sides didn't talk to one another very well (ie, reports were harder to run, payroll errors, lots of extra data entry on "both sides").
- Very expensive for what you get.
- Communication with Support and Account Managers was poor.
- Lots of missing functionality- modules didn't flow or talk to each other.
While on the platform we were able to automate Time and Attendance which was previously paper time cards so that was a plus.
March 31, 2022
Great hands on HR/Payroll Software
We currently use UKG Pro for recruiting, onboarding, benefits, payroll, and document storage. We will be implementing UKG Pro Performance and Compensation. We are looking into adding Benefit Prime and HR Service Directory. The biggest problem we have run into is the original setup. What worked when it was set up 5 years ago doesn't work today. We have had to go back and clean up and think outside the box.
- Payroll Processing.
- Storage of employee information in Core.
- Recruiting module.
- Tax department.
- Some customer service reps.
We have centralized all of HR, Talent, and Payroll for multi-locations and pay groups.
We use UKG Pro as our Human Capital Management solution. We only use the Care HR modules and have a stack of peripheral systems we use for certain functional areas such as Benefits, Performance, Compensation, Time Tracking.
- Custom Reports via Cognos BI.
- Customized Platform Configuration Options.
- Reporting.
- Client Support for highly technical issues.
- Delivered functionality that should allow to easily enforce compliance principles.
- Integration of data/access across all solutions and modules.
Due to UKG's limited functionality and customizability in certain areas we have actually evolved towards a decentralized approach requiring us to onboard additional systems to substitute for the lack of functionality in UKG.
Yes
The upgrade process doesn't usually go smoothly and there are usually a lot of system outages and bugs that need to get fixed after the release is pushed out. Users often use access and need to clear cache or get a reset to restore SSO connectivity. BI reports also may stop running.
March 11, 2022
UKG Pro Thoughts
We use UKG Pro as a full HRIS platform at our nonprofit organization. We use it for recruiting, payroll, benefits administration, learning & development, performance management, and tracking hours - work, vacation, sick, holidays. Our organization has over 400 employees at 17 locations within five states. UKG Pro is an excellent platform for our needs.
- Accessibility (cloud based)
- Intuitive menus
- Great, easy to use mobile app
- Responsive customer support
- Entering hours on the mobile app is sometimes glitchy
- Browser experience could be improved upon
- Pricing for long-time customers could be better (5% annual increases is not competitive!)
All of our core HRI functions were centralized within UKG Pro.
February 20, 2022
UKG Pro over-promises and under-delivers
HRIS software that moves manual processes to the cloud-based system for both Payroll and HR needs, and provides a self-service portal for employees to handle mundane activities that used to require an HR person to work through with them. We used it for all HRIS and Payroll functions, as well as time clock-ish management.
- Payroll
- Year-End Forms
- User Self Service
- Time management
- Finding the correct fields you need for the reports is difficult.
- Using as a manager to approve TAFW requests is not easy as you have to hunt for them.
- Figuring out how to merge or link reports is even more difficult than working with them.
- New users complain that when they try something incorrectly/inadvertently, the programs do not give helpful information about the issue and the state of the attempt.
- The layout seems to be a conglomeration of separate modules crammed together rather than flowing to each other.
We were able to get all of our payroll and benefits info into portals that employees could access on their own and on-demand, so that was a relief, if somewhat limited for the needs of a trucking company that uses a number of independent contractors. The employees' portion works better, though varying pay methods (Pay by the hour versus salary versus pay by load or mile) were never able to be fully implemented and had to be fed into the system manually in many cases.
February 14, 2022
UKG Pro for everyone
This is our HR system of record. We also report out of it. We use it to track all of our benefits, as well as run our payroll through it. It helps us keep track of new hires and terminations that we have through the firm. It helps populate some of our other systems internally.
- Security
- Workflows
- Reporting
- Case management
- Simple integration with other systems
The on-boarding process, open enrollment (for benefits along with life events), payroll processing, and reporting. This has helped by leveraging UKG Pro to put the work back onto the desk of the user where they can enroll in their benefits at home with their family or start and pause the process to do research if need be.
January 20, 2022
Makes Payroll Processing Easy
UKG Pro has allowed for a cohesive system that encompasses all aspects of HR, including recruiting, onboarding, payroll, compensation, performance, and reporting. Keeping everything in one place makes HR administration simple for our department and our employees. I enjoy using and contributing to the UKG Pro self-service options, but I do wish their tax department provided better service.
- Integration
- Payroll processing
- Reporting
- Self Service
- Time to Resolve Cases
- Tax Services
- Communication
We have been able to centralize some of the reporting needed across the bank since we store so much job data in our system, we can provide other teams with the information they need.
It is our company HRIS that we use for all employee profiles, timekeeping, payroll, and employee communications. Prior to using this system, we had a lot of paper processes, and this system has allowed us to streamline and digitize much of what we do on a daily basis. We have substantially cut down on paper and inefficient physical routing of forms for signatures, so that has been a big time saver.
- Recruitment.
- Payroll.
- Employee Communications.
- Cost.
- Allow even more customization.
Most of the HR functions! Benefits, Recruitment, Onboarding, Performance Mgmt, and to some extent our Employee Relations.
January 13, 2022
OMG!! I love UKG!
UKG has been a wonderful all-in-one tool. We use it for timekeeping, goal setting, self-assessments, and reviews. My hourly team uses the app to clock in and out the clock for the day. As their admin, fixing any errors is super easy. Whether on the app or on a browser. I used the goal setting and self-assessment tools for the first time this last year and it was awesome to have the two connected when doing my own self-assessment. That way I could see what I had specified as goals and rate how well I did in achieving them.
- Connecting tools to enhance the use of each. ie goal setting and self-assessments.
- Time keeping is super easy for employees and managers.
- It's super easy to navigate all the many tools UKG has.
- It would be nice to construct your own personal drop down menu for the tools that an individual uses most.
Having annual goal setting and reviews in the same place has made it way more efficient. It will be exciting to be able to have data from previous years all in the same place.
January 06, 2022
UKG Pro Great for Employees!
UKG Pro is used both as our HRIS software and our payroll software for our 2PL. Employees use to manage their time cards, time off requests, benefits enrollment. It is a great product that is very versatile. For management, we can pull time reports, employee profile information, and various other reports to assist with business needs.
- Time management
- PTO requests
- Benefit Enrollment
- App
- Custom Reporting
- Ease of viewing multiple employees at once
- Payroll functionality
HRIS
January 06, 2022
Become the Pro with UKG Pro
UKG Pro is used by the entire company. It is our main HRIS system software. We use it for all employee maintenance from recruitment to termination. We utilize it for SSO with OKTA and for a lot of notifications.
- BI Reporting
- Workflow Admin
- Payroll Processing
- Customer Community
- Notification of Returned Direct Deposits
- Recruiting Reporting
Time Core HR Payroll Recruiting Report Admin
January 06, 2022
Do NOT purchase UKG
We use UKG for Payroll, Learning, and their Survey Tool
- NA
- NA
- NA
- NA
- Payroll Functionality
- Bank Set Ups
- Customer Service
- Accountability
NONE
December 30, 2021
UKG Pro.....way to go
UKG Pro fast became our one source for all HR information. The modules we have with UKG are onboarding, Payroll, Time and attendance, Business Intelligence, Benefits, and Core
- Business Intelligence reporting
- Interface with third party vendor systems
- APIs to and from the WFM Time & Attendance module
payroll, onboarding, core, benefits
December 16, 2021
One stop shop for HR-related processes and information
We are using UKG Pro as a solution for most employee-facing Human Resources related information. Employees can find their personal data, compensation data, PTO plans, [...] personal development plan info, benefits plans, [...] enrollment, and lots of other information related to HR policies and procedures. This is basically a one-stop-shop for employees to access HR information.
- It provides a platform for employees to easily enroll in benefits during the annual enrollment period.
- It allows employees to complete their personal development plans and submit those to supervisors for approval.
- It provides employees with current compensation information, including W2s when available for the current tax year.
- The PTO plans section of UKG is not very intuitive when it comes to understanding how many hours of PTO an employee has left for the year.
- Employees have to log in to a different system in order to submit a PTO request, so it appears UKG [Pro] does not handle that functionality.
- There are a lot of menus to sift through, making it difficult to find information sometimes.
We have been able to centralize employees' requests for paid time off using UKG Pro. Previously, employees had to send an email each month to the designated HR representative for their department, detailing the paid time off they had taken for that month. This was a confusing and time-consuming process that often resulted in errors. With UKG Pro, we avoid many of those errors and streamline the process significantly.
December 15, 2021
user friendly system for all....
Process payroll through UTM - Time management for all timekeeping needs. Process payroll through UKG Pro. Collaborate with Tax and Payment services for all tax and garnishment needs for our company. Use multiple time-off plans for our team and help maintain accounts.
- Reporting in Business Intelligence is friendly
- Transmission of payroll through gateway is seemless
- Fully integrated system is a plus
- Payment Services - NTR is non existent and cases not managed in a timely manner
- Time Management - updates cause issues with previously configure items
- Mobile App - Not as fluid as it should be for users
Onboarding through Time management.....centralizing and utilizing one system makes a difference
December 15, 2021
UKG Pro - The way to go for all your HR technology needs
We use onboarding, core, time management, and payroll. We also use the mobile app. Our associates on the properties are able to clock in and out through the mobile app and request time off. We have used document acknowledgment for our handbook and policies as well as capturing vaccination information prior to our annual conference.
- Payroll
- Core functionality
- Onboarding
- BI
- Time management functionality
- payment services
- Mobile App functionality
Onboarding was added and it helps streamline the new hire process.
December 15, 2021
Happy Customer!
We use UKG for HR, Payroll, Talent Management, WFM, Ben Prime. We take advantage of the flexibility of org codes to identify specific employee detail that is passed through the GL giving our operations a team greater flexibility.
- Sell
- Knowledgeable Support Staff
- Reporting
- Bring back some of the old navigation functionality, i.e being able to navigate to sub-pages without having to start from the beginning. Navigating through favorites should have the same functionality as navigating from the menu.
- The better transition of ALM. Case maintenance became very slow, had to start escalating for them to get attention.
- Maybe this already happens, but give some companies the opportunity to review releases and provide feedback.
Ready to move on
December 15, 2021
HR Dreams come true
We use UKG Pro for payroll, tax payments and wage garnishments, HR record-keeping, recruiting, onboarding, offboarding, benefits, surveys, timekeeping, performance reviews, reporting. We currently have 13 component companies on [the] UKG Pro Platform and three different payroll frequencies. We also use UKG Pro as the system to feed employee status and employment information to our active directory, IT set-ups in Service Now, and other 3rd party systems the business units use to manage employee user access.
- Streamline payroll and tax payments
- BI reports and analytics - via scheduled delivery
- Consolidating all employee data on a user-friendly platform for easy navigation and administration
- Products are holistic, and all geared towards helping HR and companies manage their teams and team members
- Include SSO links in notification emails for users that work in the field that use the mobile app, as well as the standard links that route back to the desktop. e.g. PTO request approvals, job requisition approvals, people assist notifications
- Service requests in Ultimate Community have a serious lag. Provide more resources to get projects completed in a more timely manner. Most steps are stalled in our internal projects that require data feeds, UDES, or interface builds waiting for a UKG resource assignment.
IT, Payroll, benefits management, policies, data feeds to other 3rd party systems.
December 15, 2021
UKG Pro...on it's way to the top of the list for HRIS
My department uses UKG Pro for all actions on the HR side. One of the areas we spend more time with issues is on our benefits platform, PlanSource. We have ongoing Service Requests and Cases that are sometimes resolved quickly, sometimes not. The large majority of these are related to PlanSource, so they are outside of Core UKG Pro.
- Ease of use
- Availability of learning tools
- Constant improvement, forward thinking on what the customer will need
- 1095 reporting. Last year we had to run all states instead of being able to run just CA
- BI has become more user friendly, I'd like to use more of the canned reports, but they don't always seem to be accurate
- I've had cases where I've asked someone to call me to resolve because it would only take a few minutes. The cases tend to go back and forth due to miscommunication and take much longer to resolve than they should.
Performance evaluations, Merit Increase processes are the two that are top of mind.
December 15, 2021
You will have to put the work in to become a UKG Pro but the product offering makes it worth it!
We switched to UKG in 2020 from a different HRIS provider. The scope of our project included streamlining all HR functions under one system (ie Benefits vendor management, invoicing) and improving our HR processes (Performance Management, Compensation Management, Open Enrollment, Associate Geofence Tracking, Recruitment, etc.). Prior to making the switch, we were paperless for two years so this was the natural best next step for our organization to upgrade our associate experience by providing a better self-service option for our associates and automating many of our HR processes.
- Product Offering
- Ease of Use
- Long-term growth capacity
- Customer Service
- Reporting ease of use
- Try not to do so much at once, it hampers the client and associate experience
Benefits Administration
Improved/more Accurate Invoicing
Open Enrollment
Associate Communication
Salary Planning
There have been many improvements to the payroll process. Last year (2020), we lost our benefits and payroll administrator. If we did not have UKG, we would have struggled with trying to take on all of her responsibilities and divide them between our small team of three.
Improved/more Accurate Invoicing
Open Enrollment
Associate Communication
Salary Planning
There have been many improvements to the payroll process. Last year (2020), we lost our benefits and payroll administrator. If we did not have UKG, we would have struggled with trying to take on all of her responsibilities and divide them between our small team of three.
December 15, 2021
UKG its as easy as 123
We currently use UKG Pro as our HRIS system company-wide. UKG pro is user-friendly and we use it from recruitment to offboarding and everything in between.
- User friendly
- Support
- Quick actions
- Easy transitions between desktop and the app
- Room for improvements on the app and what data you can research select
- Talent can be improved upon, sometimes not user friendly and there are lots of questions
We have centralized our status change workflows and policy and procedure distributions in UKG. This has streamlined our process and utilized technology minimizing the use of paper and time.
December 15, 2021
UKG is the BEST!!
We had Namely as our previous payroll vendor and we were extremely disappointed in their services. Then when we came on board with UKG, it made a WORLD of difference. From onboarding to benefits enrollment including open enrollment, performance review, Rapid response, intranet, and most important of all, Payroll! It has been a positive and engaging journey. During implementation, we witnessed a world of difference of how formerly UltiPro worked and our organization could have not been happier with our decision of partnering with UKG.
- Payroll
- Benefits Administration
- Onboarding
- Rapid Response customer service
- W2
- ACA
- Quicker time to assign case managers on new projects- adding new business to existing or new payroll.
- Generating in advance an employee's salary prior to their last day in case payroll hasn't begun yet.
- Can we keep the Classic view the UKG? The classic view is way better and easy to navigate.
I think the PTO tracking was the last function we implemented in our organization due to the state mandates to display the employee's PTO on their paystubs and that has been super helpful to us as HR to have a quick glance in the system.
December 15, 2021
Give it a try!
We previously used another large HCM that did not provide customers access to the backend and was not user-friendly. We sought software that was configurable, intuitive, and user-friendly providing HR the ability to troubleshoot our own issues, create and run robust reports as well as access the back-end tables that allowed us to make changes on the fly.
- Training and a knowledge base is accessible to customers
- Provides a robust reporting tool (Cognos)
- Payroll processing runs smoothly
- Continually looks to improve the system taking customer feedback to enhance the tools
- Collaborations with partners during implementation are needed. UKG Pro support should attend status meetings.
- The ability to approve time off requests directly from emails.
- Provide Administrators with proxy access to log in as users. This would assist in troubleshooting issues and reduce cases logged.
- Standard reports should have an output option in a database format, ie. CSV. Currently, if the output is basically pasted as the PDF format in an excel file which is not sufficient for sorting, filtering, pivots, etc.
- All support cases should be assigned within 12 hours.
- UKG Benefits needs improvement to be more user friendly and more like a Benefits Administration system.
not applicable
December 15, 2021
UKG Pro: Almost everything we need in one system
We use UKG Pro for most of our HR needs; from employee data and payroll to timekeeping, salary planning, employee changes, performance management, and recruiting and onboarding to online learning, we utilize the system as much as we can. One of our biggest business improvements was transitioning from paper employee change forms to running almost all employee changes through UKG Pro using their manager-initiated business processes and approval workflows. This has streamlined our employee change processes immensely. We also love that all of the different modules within the system speak to each other; our ATS speaks to our Onboarding module, which speaks to the Core system and the rest of our modules, greatly reducing the amount of manual data entry required.
- The customizability of the Business Processes and Workflows
- Platform Configuration
- People Analytics/Business Intelligence Reporting
- Workforce management Classic (Time Off, Scheduling and Timesheets)
- Learning Management System
- Life Events/Benefits
Still in progress.
December 15, 2021
UKG Pro can be a useful solution for most organizations.
We use UKG pro as our HRIS. We use the payroll module to pay employees, UTM to track their time. Our employees select and manage their benefits in UKG. We also use UKG learning to track regulatory training and new hire training,
- PAYROLL
- Benefits
- Flexibility
- BI Reporting
- We are switching to Dimensions, and the reporting is not as useful as UTM and BI reporting
Benefits used to be through a 3rd party vendor and were not a good experience, Our Workflow approvals were also in a 3rd party system and were partially manual.