UKG Pro

Score8.2 out of 10

1,624 Reviews and Ratings

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UKG Pro

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Categories & Use Cases

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Employee demographic data
Administrators have the ability to enter detailed demographic data for each employee.
Category average: 8.4
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.9
Update personal information
Employees can update personal profile with change of address, dependents, or other personal data.
Category average: 8.6

Performance improvement plans
Supervisors can track disciplinary actions such as performance improvement plans.
Category average: 7.5
Ability to combine HR data with external data
Ability to bring data from external systems like CRM and combine with HR data.
Category average: 6.9
Create succession plans/pools
Managers can create and manage pools of potentially high-performing individuals.
Category average: 7.9

Tara Gravlin

Payroll Manager in Finance and Accounting at Mimedx Group Inc (501-1000 employees employees)

Use Cases and Deployment Scope

I am the Payroll Manager. My team is responsible for processing any pay or time related items. We configure business rules related to payroll. We run standard and ad hoc reports for internal and external customers. We utilize payment services for tax filing, garnishments, and direct deposits.

Pros

Step by step payroll processing
User friendly for employee self service
Robust reporting

Cons

New feature rollouts need a bit more communication/training
Prior year adjustments and amendments have too many steps
Deduction start/stop at year end stressful

Return on Investment

Streamlined payroll processing
Reduced errors with analytics
Automated multiple processes
Audit ease

Usability

Alternatives Considered

Oracle PeopleSoft HCM, ADP Celergo, Workday Workforce Management and isolved

Other Software Used

QAD Adaptive ERP, Salesforce CMS, SAP Concur

Casey Langston

Director of HRIS in Human Resources at XKIG (5001-10,000 employees employees)

Use Cases and Deployment Scope

Recruiting, onboarding, training, payroll, time tracking, performance reviews, HRSD. Faster onboarding <24 hours for 1/3 of new hires, allows integration with 3rd party time tracking, allows customized training and curricula. Our organization employs 6500+ workers in 43 states who are mostly remote. Recruiting/onboarding/training modules allow us to deliver without being face to face.

Pros

Payroll: allows import of time from 3rd party time tracker
Dynamic reporting abilities in BI
Onboarding efficiency

Cons

PTO mapping non-existent
employee voice not customizable
WFM changes are not linked to core

Return on Investment

improved onboarding process allows new hires on the job faster
report scheduling allows analyst time to work on other tasks
ACA tracking is easy to run each year

Usability

Alternatives Considered

Dayforce

Other Software Used

NetSuite ERP, Microsoft 365

Kimberly Durgan

Director, Payroll & Commissions in Finance and Accounting at MiMedx (501-1000 employees employees)

Use Cases and Deployment Scope

We utilize UKG Pro for our US and CAD payroll, it is an easy to use platform for both our employees and the payroll team. In the past year we have had turnover in the department, the training available and the ease of use made onboarding simple and were able to have the new person up and contributing in no time. Thank you

Pros

ease of use
All in one solution
Constant updates and new products

Cons

Dashboards

Return on Investment

Employee engagement
Quick onborading

Usability

Vicky Honcharenko

HR Payroll and Benefit Specialist in Human Resources at Bravera Holdings Corp. (501-1000 employees employees)

Use Cases and Deployment Scope

Payroll, Benefits, Time Management, Performance Management, Salary or Compensation Management, UTM, BI, Year End, ACA Reporting, Vet Reporting, EOE reporting... we use it every day and all day long for everything employee/personal wise!

Pros

UTM
BI
Payroll processing

Cons

Rapid Response
Case Management
Service Request Management
Response time in general

Usability

Verified User

General Manager (201-500 employees employees)

Use Cases and Deployment Scope

As a general manager I use UKG Pro to schedule my employees, complete trainings, check and update HR info, process payroll etc. I use it on almost a daily basis

Pros

i can not think of a single thing that, in my opinion, UKG Pro does better than anyone else
almost everything is difficult to use for us
and frankly I don't understand how they're so highly rated

Cons

In our experience, the page reloads every. single. time. you. do. anything. it's seriously infuriating and can make posting a schedule take 5 times longer than other scheduling platforms
shift types should be color coded and you should be able to view the shift type without clicking into it
please stop displaying the notification about the "new" drag and drop feature. it's not new. you've been saying this all year. and it doesn't really even work well.
In my opinion, the UX is not intuitive in the slightest, just in general it's very difficult to use
not having the option to change your schedule view to start on any day of the week other than monday is incredibly frustrating for us. our company starts the pay week on saturdays so calculating overtime for the week is difficult now that you've changed it.
week/month schedules should be able to be copied. and you should be able to both copy and delete a shift from the month view. I think it's crazy that you don't have this functionality
the fact that I had to hunt this survey down to give feedback because you have no direct support contact is also very inconvenient. In my opinion, UKG Pro doesn't care about the experience of their customers and this makes that evident
it's almost 2026 and the state of your mobile app is dissapointing at best. My team members almost exclusively use their phones to access their profile, and I think UKG Pro needs to put a focus on making the mobile user experience easier and more intuitive

Return on Investment

UKG Pro has significantly increased the amount of time I spend writing schedules, taking time away from other tasks that could use my attention more
UKG Pro has confused and frustrated my employees, again taking away time from other tasks to continuously troubleshoot and figure out how to access very basic information

Usability

Alternatives Considered

When I Work and Paylocity

Workday Human Capital Management

ADP Workforce Now

ADP Vantage (legacy)

UKG Pro

What is UKG Pro?

Categories & Use Cases

Media

Key Features

Top Performing Features

Employee demographic data

Direct deposit files

Update personal information

Areas for Improvement

Performance improvement plans

Ability to combine HR data with external data

Create succession plans/pools

Reviews

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Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

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Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

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Return on Investment

Usability

Use Cases and Deployment Scope

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Usability

Use Cases and Deployment Scope

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Return on Investment

Usability

Alternatives Considered

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