UKG Pro

I would NOT recommend UKG for smaller companies. It is expensive and you will need a Full-Time Admin for the system just to keep on top of things. Processes are not easy and often there are a lot of extra click arounds or data that needs to be entered multiple times in multiple places for things to work. Meaning if you don't get all the steps in, you will have Payroll, GL, or Employee Data issues. We encountered a lot of issues, here is a snapshot-
- Errors on all our W-2s our first year due to an error from UKG when we implemented.
-Several missed/delayed check deliveries where checks were missing or not sent and we were not even alerted by the company. Had to call and "find" our checks, support gave us the run around while trying to cover for their errors.
-Errors in billing, overcharged for services not received.
- Support Issues regarding functionality were often not handled well. Support staff didn't seem to understand the different sides or modules so if Support in one area fixed something they didn't understand how that affected the other side of things.
-Since the 2 sides were separate databases staff could clock in for any job they wanted and the pay defaulted to their primary job. No Payroll Warnings were given to prevent simple/common issues.

For being one of the most expensive options out there, the functionality just isn't great. The platform didn't flow and most processes were not seamless and required a lot of steps to make sure everything was working properly. Support was very lacking in all facets. Communication was not there and after attending a conference for them we seemed to get the feeling that small companies got their bare, no-frills product while bigger companies seemed to get a more customized solution with better support and functionality. This is understandable to some degree but the product we were given was VERY different than what was shown to us. And it was still at a pretty steep price. It was almost as if once they get you as a client there is no incentive for them to keep you because you are locked into a contract. Plus for our association with a big flux in part-time and seasonal staff, the pricing just didn't work for us

Overall this software had a great base and can be changed and built to everyone's needs.

I have been using and learning the software for 10 years and it is always changing and adding new items.

Well suited for small, Canada and US-based organizations, especially in retail. Not suitable for organizations with an International populations outside of the US and Canada or SOX compliant organizations.

Depending on the business requirements, company growth and global footprint UKG Pro can only support its customers within its limits. Once the company evolves to more complex processes, local requirements and custom functionality UKG Pro becomes quite limited. Also, USK support does not provide the level of service and urgency expected for escalation of technical issues or billing reconciliation.

There are lots of good applications for UKG Pro. Payroll is core functionality and it is solid and robust. The Performance Management module was too robust for our organization's needs. Recruiting and onboarding module has improved our processes and reduced pain points for candidates and hiring managers. We are exploring the learning module, but looks great so far.

UKG Pro is a very robust platform with many capabilities for our organization's needs. We are happy with our investment, and our employees have been able to use the platform as intended. We look forward to growing our organization and know UKG Pro can scale up as we need to do so.

It is basically a functional HRIS system if you have well-trained HR staff with good retention on navigating somewhat difficult software obscurities. It is expensive so smaller companies may find that after investing the money they cannot afford the manpower to keep up with it or properly train people in its use.

It can be used, but it's just clunky and support is weak, implementation is weaker. However, if you have a full staff for payroll and HR needs it can be used and lived with, in an unhappy marriage. It has such promise but their CIO apparently doesn't know how to make coders integrate modules with any fluency.

UKG Pro is well suited in environments that have multiple users of the system as administrators. Each role can take on different aspects of the system such as HR, Benefits, and Payroll, as well as having a technical person who can oversee the reporting and overall system management. It can become a bear of a project for a small group.

I think that the system is very user-friendly. I think it is intuitive. As someone who is both a user and a system administrator, I find the system easy to navigate, and it easily handles all the of the things that we would need it to as our Human Resources system of record.

UKG Pro has the ability to be customized to your needs. Be aware that some knowledge of systems administration is needed to utilize these features. Payroll processing is very easy, and the integrations work well to reduce double entry, which we see a lot in HR. The reporting capabilities far exceed many other options out there, and you can build almost anything by utilizing the training available.

I think more could be done to upgrade some of the modules in the Core product. The benefits administration in the Core product leaves much to be desired, but the integrations with other outside products are not seamless. More focus needs to be put on their Core features.

It's a very robust system that can handle organizations of any size. It can be helpful for small companies, but also is easily scalable to the large ones.

Very user-friendly. Menus and features are easy on the eyes. Information is in the organization in logical locations and with names that make sense.

We have a company directory tool in our UKG. It is probably one of the most under-utilized tools we have. This tool is on the customizable company home screen. It really is a one-stop location for employees to find company resources. The last month of the year we had quite a few employees reach out asking for a list of company reserved holidays and it was fun to show them that they had access themselves on their UKG homepage.

Very user friendly. Not much I would change about the way we currently have it set up.

I have found that UKG Pro is very good at the employee interface. My employees are able to view their time cards, put in PTO requests, and see their check stubs all from their phones on the UKG Pro App. The ability to see real-time information would improve this experience, as the time clocks only sync to the web updates once per day.

UKG Pro is user-friendly. With the exception of the password criteria, my management staff and my team members are all able to use UKG Pro without any problems.

Great at payroll processing. Not so great at Recruiting reporting.

Very user-friendly interface. Appreciate the customization features. Auto reports and email alerts. The only reason I gave a '9' is due to the outdated Time system we were on.

Good

[In my opinion] I would NOT recommend UKG to any organization that is fast moving or growth focused. They can not respond to you or implement change quickly at all [from my experience]. For example a banking change takes months. Too bad if you have fraud on your account or a new division opening quickly.

Do not like the information flow

You always have to open a ticket and likely two per issue because that is how the system works. We have had payroll critical issue and we were forced to open a ticket.

UKG Po is well suited for self-serve. If you are looking to move to ESS (Employee Self Serve) this is a great platform to use. You have the ability to configure the roles for employees, managers, admins, etc, and grant dashboard/reporting access. It is easy to use and very user-friendly

there was a recently reported vulnerability - The Log4j2 vulnerabilities CVE-2021-44228 and CVE-2021-45046

UKG [Pro] is well suited to relatively large organizations [that] need a system to administer human resources details, employee benefits, PTO plans, and other personal employee information. It might be a bit overly complicated for smaller organizations whose annual review processes are not as complex or in-depth as other organizations.

Many features are relatively easy to use in UKG Pro. But some other features, like the PTO plans/time tracking and time-off requests and the personal development plan submission, tracking, and approval, seem overly complicated. Those features have user interfaces that are not completely intuitive, and they take some getting used to.

Great integrated system for Onboarding through Time Management. Our managers like the fact that they can process the onboarding online before the hire date so the employee is able to start day 1 with very [few] issues. Timecards and access are generally ready within 24 hours of the hire date. Payment Services for Tax filing have been a nightmare! Delay and lack of response for several cases that have been escalated up to our Account Manager who also has been frustrated with the lack of response/acknowledgment received.

The system is user-friendly for our team to create and process action items. it is also user-friendly for our employees as they can use the tool anytime at home to update and review their personal information.

Payroll processing is easy to manage. Cases are easy to submit and response time is good. Customer support is good. payment services are lacking. We have had issues for 2 years now and been through several UKG folks supporting our account. Responsiveness is lacking in payment services.

Overall it is good. I have used the back office and web versions. It is very user-friendly and easy to navigate overall. The modules integrate well and we use other 3rd party vendors that we have API with or have file feeds and it works well.

UKG has been great for the employee experience, easy to navigate, (was). We love the recruiting through the onboarding process. Our biggest issues are we have a lot of employee movement, employees that change jobs, Change cost centers, or change company. These moves have created a lot of strain on payroll and benefits administration. Some of these issues could have been prevented while running a fetch data process in WFM before exporting timecards. It would be nice if this could be an optional step to have automated as part of the timecard export.

Love how easy it is to use.

I love that UKG [Pro] is open to new ideas and implementing changes based on client feedback. UKG [Pro] has a very robust reporting and analytic database with BI reporting. [The] platform is setup to handle the full life cycle of employees and is very user-friendly. UKG [Pro] is always upgrading and coming up with new products to enhance [the] user and admin experience.

We are functioning very well with almost all UKG Products. We continuously look for other areas we can use the system to increase efficiencies in our processes. UKG Pro has been very instrumental in putting HR in a position to have a seat at the table when business decisions are made, and data is needed to support new projects.

I think one of the most important parts of any system is the implementation. Having the right expertise during this process is key to long-term success. I would have liked to have been at the company when it was implemented to have influenced some of the setups. There is a lot of clean-up that has occurred over the past two years that could have been avoided. Now that the majority of it is cleaned up, it's much easier to use and processes flow better. We do a lot of acquisitions and I believe there is still some development that could take place to better support this type of customer. Overall, it's a great product, we love it.

UKG Pro is intuitive and fairly easy to use (outside of BI, but that has improved in the past few years).

UKG is great for any company looking to take its HR department to the next level by streamlining processes and providing the ability to reduce human error. It would be difficult for a company to implement UKG without a dedicated project lead from the company that can focus a lot of time getting it up and running.

There is a lot of functionality that we still have not been able to take advantage of due to getting our system up and running. Customer Service is a little strained at the moment due to the recent M&A's. I expect that things will get better in due time as we become more familiar with the system and customer service improves.

UKG has truly thought of everything. I think there can be some improvements made in the Talent/Review section and the Employee Relations portion.

UKG is one of the easiest HRIS platforms that I have used in my HR career and the team members are able to easily access and navigate compared to my experience with other platforms.

Payroll and customer service are what our organization is critical of. Joining UKG changed that all together. Everything in UKG is fluid and there is knowledgeable staff on board who know what they're talking about and most importantly there is someone always available to take the call even during high-call volume around payroll. Once the trust was built there, it was a piece of cake to launch onboarding, performance reviews, benefit enrollments including open enrollment. Thus far, I have not experienced a moment where I found UKG to be less than helpful. You guys are on it!

Our employees have advised that they like the platform and we're hoping for increased engagement as opposed to the previous vendor. The employees are aware of some of the features and think Model my pay is one of the best features and use it on a regular basis.

UKG Pro is conducive to various-sized companies and is affordable. They show concern for their customers and provide good customer service. The merger with Kronos seemed to adversely impact customer support for a time but is improving. The UKG Pro Benefits open enrollment and life events piece is cumbersome and not user-friendly. However, if you are a company that wishes to configure a system and maintain tables, UKG Pro provides just that; along with a robust, well-written knowledge base to support customers who desire self-service.

Although there are several great features that UKG Pro provides, there is still room for improvement.

UKG Pro will suit companies that are looking for a full suite of products that all integrate well with each other. The employee and manager self-service features are fantastic, and being able o customize approval workflows has been a game-changer for our business. I would recommend that if a company implements several different modules that they have a dedicated resource to stay up-to-date on system upgrades and new features to ensure they are optimizing their use of the system.

As stated previously, the system is very intuitive and easy to use for both users and system administrators. We have opened up many self-service items in UKG Pro that were never available in other systems. It is incredibly helpful for managers to be able to see their employee's basic job history information and monitor the status of any change requests.

We love the flexibility and the great customer service that we get when we have issues or want to make changes.

It's very easy to use and very flexible with platform configuration.