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Unitrends Appliance :- Wholeheartedly recommended.
July 14, 2016

Unitrends Appliance :- Wholeheartedly recommended.

Trevor Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Unitrends Recovery Series Backup Appliance

We use the unitrends appliance to back up both our servers and critical workstations. It addresses the issues we had with disaster recovery.
  • Very easy to use with a single pane of glass for all backups.
  • Reliable, with good scheduling options.
  • Support is second to none.
  • I have few complaints but speed improvements would be welcome.
  • For a company our size, price is always a hot topic, however I believe the appliance to be a good value.
  • Had a big impact when our main server failed as we completely avoided downtime.
I would recommend the appliance to SMEs as it is incredibly easy to use and is backed up by top notch support. Also it is typically SMEs that have limited disaster recovery plans.

We have had a server failure in the last 12 months and successfully avoided downtime thanks to the appliance.

Unitrends Feature Ratings

Data Center Backup
9.7
Universal recovery
10
Instant recovery
10
Recovery verification
10
Business application protection
10
Multiple backup destinations
Not Rated
Incremental backup identification
10
Backup to the cloud
Not Rated
Deduplication and file compression
9
Snapshots
9

Unitrends Recovery Series Backup Appliance Support

Support has come speedily and those who have dealt with issues have been knowledgeable and courteous.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - Standard support has been excellent
We had a disk failure on the appliance, and within 6 hours a replacement disk had been despatched.

Using Unitrends Recovery Series Backup Appliance

The product is extremely easy to use and has proven reliable. Most importantly on the few occasions I have contacted support they have gone above and beyond.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Familiar
None
  • Both full system backups and incremental backups.
  • Selective file backups
  • Restores