Overall Satisfaction with Unitrends Recovery Series Backup Appliance
Our appliance is being used across the whole organization. It failed to address our business problems.
The regional sales manager over promised and over sold the solution. Unitrends did not stand by its product, and after working over a year and 9 months, they finally escalated our problem to the development team. They were able to solve one of the problems we encountered since the time of purchase.
The regional sales manager over promised and over sold the solution. Unitrends did not stand by its product, and after working over a year and 9 months, they finally escalated our problem to the development team. They were able to solve one of the problems we encountered since the time of purchase.
The reason I selected Unitrend Recovery Backup Appliance was based off the demo and what was told to me by the sales manager. We were told the following:
- No purchases for SQL Agents when backing SQL Servers. We will cunt out SQL backup window in half. We would be able to do table restore for SQL databases and faster recovery for any SQL Database.
- No agent purchase required for MS Exchange backups.
- No additional purchase required to add our Citrix Virtual Servers and host.
- We would be able to restore any Citrix Virtual Server in a faster time than what we were encountering.
- MS Exchange Mailbox restore would be possible.
- Longer backup retention on the device hard disk because of the compression.
- I can’t say it does anything well. It was not able to backup our SQL server well.
- Was not able to back our critical SQL Server.
- Was not able to backup our Citrix Virtual Servers.
- Was told it will be able to backup our Citrix Virtual Servers and after working with Support for over 3 months was told it will be in the next software update. After 6 months we were told it would not be able to backup our Citrix Virtual Servers. This was one of the main reasons for making the purchase.
- No positive impact. It is unable to backup the data we want.