Look elsewhere
February 28, 2022

Look elsewhere

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Upland RO Innovation

We are supposed to be using Upland RO Innovation to manage our references and marketing assets database but I believe it has been a disaster from start to finish. We were promised many things that they continue to fail to deliver on and I feel like their product is unbelievably unintuitive.
  • N/A
  • Unintuitive user interface
  • Defensive meetings with Upland RO Innovation staff when requests for improvements are shared
  • Searching features are clunky, outdated, and unhelpful
  • We heard rumors they were piloting a way to use multiple Salesforce instances but have not seen any updates or mentions of success
  • Lack of ability to implement references program
  • Stalled deployment of program

Do you think RO Innovation delivers good value for the price?

No

Are you happy with RO Innovation's feature set?

No

Did RO Innovation live up to sales and marketing promises?

No

Did implementation of RO Innovation go as expected?

No

Would you buy RO Innovation again?

No

I can't think of a single time that Upland RO Innovations has been actively helpful to our organization, from set up to trying to manage our database.