TrustRadius
AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.https://media.trustradius.com/product-logos/Hl/Ui/UF6N8AXGGF75.PNGInfluitiveAmazing Platform to Build Your Online Customer Community2019-07-05T19:58:53.060ZOur program is owned by Marketing but is being used cross-functionally across our Product, Product Marketing, Customer Sucess and Support teams. We use it for customer success, retention, and demand generation. And, we've created a robust online community where customers can share and learn from each other, as well as provide valuable feedback to our company to help inform roadmap.,Discussion forums capabilities are very strong and very easy for customers to adopt.
Streamlines our systems for receiving, tracking and rewarding customer for referrals, reviews and being product references.
Powerful platform for connecting with customers with a personal touch.,Occasionally the system is bogged down and slow. Support does a good job of communicating and giving updates.
Certain bugs can only by addressed by Influitive engineers so it can take time to have an issued resolved.,9,Streamlined processes for customer references and referrals shortening the sales cycle by 30-90 days
Positive impact on customer referrals
Positive impact on overall customer success and retention rates,Higher Logic,Salesforce CPQ (formerly SteelBrick), Wrike, Smartsheet,7,9,7,9,Yes,Support does a great job of always keeping you up-to-date on your support tickets.Kathleen OrazioCisco Cert Insiders x Influitive2019-06-11T14:40:23.988ZInfluitive is used within one organization within our company. We use it to engage with our customers and encourage them to continue their education using our learning materials for certifications. Additionally, we are collecting their feedback to better our products for them.,They are great with providing ways for us to engage with our customers in a gamified environment.
They also allow us to easily report on our program for our executives.
Finally, Influitive is great with giving us new ways to make our program better.,Communication with managers about bugs could be improved.
The way to pull individual data could be made easier.
Figuring out what challenges individual advocates have done would be nice as well.,8,An improvement of social sharing
Ability to gain resources from our customers
Positive response about to program from executives,,8,8,7Shelby MajorInfluitive AdvocateHub is Easy to Use2019-05-10T15:22:43.935ZInfluitive AdvocateHub is being used at my organization by only me. I use it to manage the Blackbaud Champions application. The application is used as a reference to articles, interaction with other users and discussion boards. AdvocateHub's application can be used on the go, which is quite convenient. I recommend other Blackbaud users to download the app and try it themselves.,Easy to operate
Organized
Simple to respond,Ability to have more than one window open would be beneficial.,9,Influitive AdvocateHub has had a positive effect on my interaction with my peers.
Positive interaction with Blackbaud employees.
Fun and easy to use for quick read topics.,Microsoft 365 Business, eTapestry, Blackbaud CRM,9,9,9Karen TueckeEngagement made Easy2019-06-12T22:27:43.406ZIt is used in the marketing department but supported by the entire organization. It addresses customer engagement, marketing, support, and retention.,The platform is easy to use.
It offers several options for engagement.
Influitive support is PHENOMENAL!!!,I would like the ability for more customization.
More/variety of metrics (limited offerings presently).
That's all I can think of presently :),9,Increase peer to peer engagement.
A platform for PM/client engagement.
A more positive company experience for clients.,,8,9,7Verified UserIf you are looking to either launch or renew an advocate program, look at Influitive2018-11-09T18:22:43.043ZInfluitive AdvocateHub is being used at Quadient to power our Advocate Program, called The Quad. This function is based out of our Corporate Marketing department, and is an influential piece of our sales and marketing channels. This addresses customer affinity, brand proof, onboarding, training, and product development.
It is additionally being used by our HR department to fuel our Peer Recognition program, and is being utilized beautifully.,Automated point distribution based on activity
Segmentation - we are able to really drill down and personalize the customer experience in the hub using this
Automated rewards - we use Tango quite a lot, and it simplifies recognizing our advocates all digitally, and in real-time,Layered targeting rules would be great - where we can use the same criteria, and apply it to multiple groups/segments for 1 activity
Peer to peer point transfer (with admin approval) for advocates to gift to each other,10,Increased Referrals
Increased Reviews
Brand Awareness,,Salesforce Lightning, Slack, Tango CardShalene WhytePerfection2018-02-13T20:19:13.264ZWe have searched for the best customer service, the number of customers referred and the fact that the user has generated the reception of the content. By using AdvocateHub to listen to your needs, request comments, and offer VIP experiences; we have been able to involve our employees with few points, and thus we have identified our best advocates.
It is being used for the whole organization, since our company is like a gear, if one piece fails, all the work has been compromised. That is why we focus on involving all departments.
We were able to approach defenders to participate in case studies, videos, comments and proposals from clients. We have managed to improve communication between departments through the partial elimination of emails, advertising events, meetings, among others, thanks to them we have achieved greater participation and integration of employees.,The marketing is amazing, with AdvocateHub it is much faster to involve our community with new content, challenges change often so that we learn something new about our company constantly.
A company without marketing does not have much future, AdvocateHub offers you the best of the future, thanks to its great commitment and dedication towards the brand to defend.,In my opinion, there is an area that could be improved, in terms of responsive design and that the experience in mobile devices and tablets is as good as the experience in laptops. I would also like the platform to be more organized, it is difficult to see all the challenges that I have created.
Influitive infrastructure does not adequately support language preferences,10,It is a strong investment, since it was the beginning of the company. There were four months of uncertainty and sleepless nights, until we began to recover our economy. It was an experience that you never forget and that helped the company flourish.
Thanks to AdvocateHub, my level of clients has increased, which leads to a greater sale and entry of money to our company. The marketing level is witty, smart and fun. Thank you very much, but Influitive should implement more economical plans for companies in development, it is very painful to wait to recover the investment that was made in marketing.,Zuberance,Google Forms, Influicity, Cloudinary,No,Product Features
Product Usability
Product Reputation
Prior Experience with the Product
Positive Sales Experience with the Vendor,Yes,10,NoVanessa GómezInfluitive AdvocateHub is AWESOME2017-11-28T15:54:53.950ZWe are using Influitive AdvocateHub to engage, educate and mobilize our customer advocates. The marketing team is responsible for the administration of our customer advocacy program which includes Influitive AdvocateHub. We also collaborate with other business units such as Client Success, Customer Support, Product Management and Sales to ensure that we are engaging our customers on various initiatives throughout the organization and to ensure there is consistent communication. Our primary goal is to increase customer engagement with our brand.,The Influitive team is extremely knowledgeable and experienced. The onboarding and implementation teams work alongside your team to ensure that you are able to deploy and get up n' running quickly with your program. Their client facing webinars are really helpful as they provide best practices and tips on how to develop your program to meet your overall goals and objectives. Also, their Client Success team is very helpful. During our bi-weekly calls, they provide us recommendations on future programs, share successes that other clients have achieved because we might want to consider running similar campaigns to meet our goals, provide campaign/challenge samples - content and creative, and can show you on the fly how to do something in the platform. The team is awesome!
The software is super easy to use. It is very intuitive. Also, the challenge templates that they have available in the platform are super helpful. You can use the templates or start with a template and customize it to meet your needs. Either way creating and publishing challenges is real easy.
The Influitive support team is awesome. They are super responsive and very helpful. They are the best support team that I have engaged with. Their knowledge base is extensive and if you can't find the information you are seeking their team will respond within a couple of hours.
Overall, the combination of the software and the teams's knowledge make using Influitive AdvocateHub very easy. Of course you have to put some time and effort into developing the overall program, but having the support of the Influitive team allows you to focus on the strategy.,Reporting could use some improvement - sometimes it can be difficult to figure out the best way to get the data needed. There are few different ways to pull reports, so sometimes it feels complex.
Being able to have more flexibility with the positioning of the challenges on the advocate view would be great. If you could move around the challenges by dragging them, that would improve the usability.,10,We just launched our Advocacy Program so it is early days to report on ROI, however, we engage with customers that have not been highly engaged with our brand in the past and are identifying potential customers to participate in future marketing programs - so we see this as early stage positive ROI.
Through our Black Friday campaign in AdvocateHub we have generated some new upsell opportunities for our sales team.,None,HubSpot, Salesforce App Cloud, MarketoTracy StanilandAdvocate Hub - great start for our budding customer marketing program.2017-11-27T18:17:39.029ZThis program is being used to kick off our company's global customer marketing efforts. It is being used mainly by the customer marketing team, but we also receive guidance and advice from the product marketing team as well as our customer support teams. It addresses company issues of churn, customer service and helps to improve cross-sell/up-sell opportunities.,HUB itself is pretty user-friendly from both an advocate and administrative standpoint.
On-boarding process is pretty thorough. You go through online classes on each section of AdvocateHub. You have a great footing before inviting users to join.
The support team is excellent at responding to administrative inquiries and provide fast solutions that help you track problems that are not currently being addressed by the development team.,Reporting functions could be stronger. Influitive provides a lot of reports that aren't always useful to other parts of the business. We've filled a lot of our gaps with Google Analytics.,9,It's hard to say how Influitive has impacted ROI because we only launched our HUB to our customers two months ago.,,Marketo, Google Analytics, Adobe Acrobat DCMelissa MeyerInfluitive - The Imperative and Must-Have Software.2017-11-14T18:07:22.815ZWe are using it in 2 different places. First and foremost we started off by creating a hub for our customers, and it has truly been an incredible tool to engage with our customers, enforce loyalty, and reward our advocates for being incredible humans and providing testimonials, referrals, reviews, social shares, feedback and more. It has been instrumental in our efforts to garner loyalty, engage with our customers more deeply, continue brand loyalty, reduce churn, gather more referrals and much, much, much more. It is priceless and don't know what we would do without it. We are also currently building out a partner hub as well in order to increase engagement with our partners.,AdvocateHub is incredible at increasing engagement. Not only between each other, as our advocates love using each other for advice and feedback, and love having a built in community to learn from each other, but it also increases engagement between GoGuardian as a whole and our customers.
Giving our customers a place to be heard, provide feedback and really have an instrumental voice in changing the company for the better. Our advocates LOVE that they are able to help shape the product.
Providing a place for UX research, and research in general. We are able to reach thousands of our customers at once, and receive adequate amounts of feedback in minutes and hours, as compared to days and months before AdvocateHub.
Providing a place to not only gather referrals, but actually adequately reward our customers for providing those referrals.,There's not much I would comment on in regards to room for improvement. They are pretty incredible across the board. The only thing is, I wish the process for setting up a Hub was easier, but, honestly if it wasn't so in depth, the end result wouldn't be as incredible. As wise folks say -- nothing good comes easy.,10,We've increased referrals, references, reviews, testimonials, social shares, etc ten fold.
We've been able to accomplish feats that would have previously taken days and months, and are able to complete them in minutes or hours. It's a huge time saver.
By giving our customers a strong voice, we are increasing loyalty, which in the end increases ROI as they are more likely to renew and reduces churn.,Advocately and ZuberanceAlex WagnerInfluitive will ROCK your marketing world!2017-12-12T20:39:09.745ZInfluitive is being managed by our marketing department as a means to connect with customers authentically. Being that we are a software company, we utilize this service to create a community for our customers as a way to create connections, share resources and allow the customer's voice to be heard. We also use Influitive with our employees to help increase culture and bonding.,They make the process for customer interaction easy and fun.
They have created an environment that is unique and addicting through the use of gamification.
The support team is always friendly and willing to help!,When dealing with technology, there are always some hiccups. But, Influitive is constantly addressing any known issues and working to improve their platform.,10,It has helped tremendously with customer retention.
Helped create a connection between out product and customer.
Given us insights into what pains our customer that we may not have had without it.Ashley McMillanGreat platform to encourage community engagement2017-06-20T18:31:21.495ZWe are using our AdvocateHub primarily in the marketing department though we have supported product management, services, and support with targeted campaigns aimed at gaining specific insights from our customers.
We initially implemented our AdvocateHub to improve our customer community and reference program. Our previous community site had minimal traffic and almost no engagement from customers or employees. With our AdvocateHub and the built-in gamification, we are better able to incentivize customers to return regularly and participate in various activities including discussions, surveys, product feedback, testimonials, reviews, and sharing our content with their social networks.,AdvocateHub has lots of great features including gamification, leaderboard, segmentation, email notifications, discussion forums and automated reward fulfillment.
It enables advocates to participate in activities that most interest them on their own terms and the gamification aspect of the platform motivates advocates to keep coming back.
It enables the adminstrator/author to create a personalized experience for advocates based on various criteria through segmentation.
It is easy to implement - it only took us three weeks from our initial training session to launch.
It can be used for both customer and employee advocacy programs.
The reporting has improved over the past 18 months and now I find it much easier to generate the reports I need.
It allows the creation of custom dashboards to display the reports I run regularly.,I'd like to see more/better integration with our marketing automation platform to be able to more easily leverage the data I capture in the platform.,10,In the first year, our goal was to increase participation and engagement versus our old community site. In that time over 250 customers have joined our AdvocateHub; this is double the number of customers who joined our old community site.
We received 47 testimonials, including 9 video testimonials.
We received 9 product reviews by customers and 11 company reviews by employees.
As a direct result of the 11 company reviews, we received two HUGE public relations wins.Sandy Turcotte-LimInfluitive is fantastic!2017-11-30T16:15:02.518ZInfluitive hosts our customer community. We use it as a customer engagement platform - a place for our customers to engage with us as a company (to learn about us as a company, our product, acting as a main hub for news and information, etc.) and to connect with other users to learn and knowledge share.,Their support team is great - very responsive and helpful!
The product is great - tons of functionality and a really fun and adaptable platform. Challenges, chat, discussions, rewards...it's got something for everyone.
They are always trying to improve the product and keep it ahead of the curve.,The reporting tools are great but I've noticed discrepancies amongst the various functions, but overall this is still a really positive feature.
We use Microsoft Dynamics and it doesn't integrate with Influitive so making any changes to our customer data is really tedious.,9,Tons! We use our hub to identify "maven" customers - those who are really engaged with our brand & love our company. These customers are excellent candidates for PR opportunities (case studies, video testimonials, speaking opportunities, etc.) and they're amazing references - which has helped us close a ton of sales opportunities.,Samantha SchoeningAdvocateHub makes customer engagement simple and meaningful2017-11-29T16:39:33.865ZWe use Influitive AdvocateHub to engage with and leverage our best advocates. My team is responsible for managing AdvocateHub, but we work cross-functionally with many other teams to connect our advocates wherever they are needed.,AdvocateHub is really easy to use and intuitive once you get started. They provide lots of templates so it's easy to find ideas for new ways to engage.
AdvocateHub allows us to engage with our advocates in a personal yet automated way so that the program is meaningful while easy to manage.
Because all acts of advocacy go through the Influitive platform, it is really easy to pull metrics, which helps show the value of the program.,Occasionally the platform seems to get overwhelmed by the amount of traffic going through it and we experience connectivity issues. The team usually resolves this quickly.
The referral process isn't as robust as it should be and took a bit longer than expected to set up.,10,We only recently implemented, so it's a little early to say what the full impact is, but I know we are already seeing a very positive impact.,,Bazaarvoice Conversations, Lithium Online Communities, Skype for BusinessAnna KimFun to use with proven ROI!2015-12-02T20:33:55.615ZWe use Influitive's AdvocateHub as both our client user group and as an advocate marketing tool. It is managed by our marketing team (me) but benefits the entire company. Our product team collects feedback, our client success team learns more about how to best help our clients, and our sales team benefits from the referrals, references, and product reviews generated by the hub.,Community! Great place to post and respond to clients.
Gamification! Sometimes users need incentivizing to take advocate actions.
Easy reporting!,Notifications around Tango card balance.
More configurable reporting.,8,We went from 0 to 40+ online product reviews in under 3 months.,,HubSpot, Salesforce.com, Namely,No,8,YesAmy RosenbergInfluitive is great!2017-11-17T17:54:42.359ZWe use our AdvocateHub as a tool for references/reference requests. It gives our customer advocates a chance to raise their hand for participation in PR campaigns, reference calls, thought leadership, etc. Where before, we were having to manually reach out via email or phone call. Now the feeling of certain advocates being "burnt out" no longer exists and we can gamify participation so that they enjoy the experience.,It gamifies advocate engagement to the point where it's not too "cheesy" on their end. Participation feels organic and can be as serious or fun as you want it to be. I feel this was something other vendors attempted but could never do as well.
The AdvocateHub provides detailed metrics so that we can accurately present our success to other departments. Plenty of reports are at our fingertips and can be pulled quickly or sent automatically on a week-week, month-month basis. We needed that to be there and done well, it was selling point for the AdvocateHub.
Customer advocates in our AdvocateHub are encouraged to engage daily and Influitive does a great job to coach us on how to do just that. You're never left in the dark or left alone to fend for yourself and your customers. Influitive is there with you to coach you through the process and truly cares about getting the most out of your new AdvocateHub. "You're their only customer" is the feeling you get from them.,It's a growing vendor so there can still be a few dents in the software here and there. Targeting and uploading content can sometimes take a bit of time at certain points in the day but nothing that has hindered us so far.,10,Our AdvocateHub has drastically decreased the amount of time it takes to complete a reference call. We post a "challenge" to our advocates and by the end of the day someone is raising their hand to jump on a call. It's no longer one-sided, they actively want to participate.
Overall engagement is up. We have consistent groups of customers in our Hub daily. These are customers we can now call upon for PR opportunities and various marketing campaigns without hesitation... if they don't ask us first.,Blake WiseActionable Results Within Hours2017-11-16T16:49:52.238ZThree months ago, we launched Influitive AdvocateHub for our employees and our customers. It is being used across our entire organization to address lack of internal and external communications, product/feature announcements, beta testing, and outbound marketing content.,Actionable results at lightening speed. What took me months or still pending answers to big asks, sometimes happens in less than an hour or in real time. It is a total game changer and life saver for my company!
The software itself is user friendly and visually appealing. I have no software implementation experience and Influitive AdvocateHub made it easy for someone like me (who knows nothing) to not only understand it but how to set it.
The customer service at Influitive is untouchable. Every moving part is a positive, knowledgeable and a pleasure to work with.,Honestly, I have none at the current moment. Sorry!,10,Since we just launched, I do not currently have an ROI statement to share but my company is confident that we will have a statement after a year of being active.,Nicole ZuccaroBest tool for Inbound and Advocacy Marketing!2017-11-14T20:14:01.865ZIt is used by the marketing department to create a private community for our customers. It assists us in managing the community, developing a relationship with our advocates as well as tracking our results. Inbound Marketing is all about creating relationships and building a customer loyalty. Influitive has helped us to achieve it by providing the perfect tool to reach our goals.,Advocate View: Aesthetic, intuitive and moreover easy-to-use.
Coaching: Their coaches are there to help you define goals and to reach them. They motivate you and give you ideas as well.
Resources: They have a huge library of resources! You can learn more about the product, get ideas as well as finding fixes to some issues you might face.
Great services! I have contacted Influitive Support and they always gave me support in a great delay.,Mobile App: It needs needs to be updated. They have released a new update that means they are aware of the problem and are working on it! It might become a "Pros" soon.
The Administrator user interface is not always intuitive. It makes things harder to find, but with their library of resources you can work you way out.,10,We can track our advocate ROI easier with the reports section.
An increase of honest review on multiple website. Reviews are important and we wanted an improvement in the amount of reviews and the honesty of them as well.
An increase of social shares and comments on our blog. The ROI is better feedback and presence on the web.,None,WordPress, Hootsuite Enterprise,No,10,Yes,I contacted them once when I wasn't receiving my hub emails. Emma, who's a Support Specialist at Influitive, took the time to assist me event though the problem was from our side. I was 100% satisfied with the services and was able to receive my emails the same day.Dérick St-HilaireUse Influitive to Engage Clients Like Never Before!2017-11-14T20:09:33.221ZInfluitive is being used solely by me, but I occasionally post content based on the needs of other members of the marketing team. For example, the event planner may need feedback from attendees about their experience and things they's like to see soon. I'd write up the survey and post it to Influitive.,I love how Influitive has everything set up to create incentives for your clients to engage with the company. Most companies have to build their own rewards programs - this is already built for you so all you have to do is post.
I like how easy it is to use Influitive. Of course, there are things that you'll have to learn about the platform in order to use it, but it feels very similar to social media which helps you to pick up the platform and its features very quickly.
It's very helpful that you have a coach when you purchase Influitive. There's always a new feature on Influitive and your coach is there to teach you or answer questions about all of them.,The onboarding process is a little difficult if you are not the first person to use Influitive at your organization. I don't think you're given as much attention as the person who initially started using the platform when it was first purchased, which forces you to teach yourself quite a bit.,9,Influitive helps us to reach our sales goals by providing a space for upsell to and referral submissions from current clients.,Adobe Illustrator CC, Asana, UltiProBrittney CollierScale your advocacy efforts with Influitive2017-11-14T20:06:56.014ZInfluitive make building real relationships with your best customers easy. By gamifying the experience, customers provide reviews, referrals, and references for your company in a way that is engaging and rewarding for them, and you get the benefit of all those activities for your company.
Think about something you want a customer to do for you: product feedback, usability session, beta-test, customer advisory board, voice of the customer programs...Influitive makes all of that a snap.
Seeing tremendous ROI after using it for a year and will see more to come as we are a SaaS company.,The application is easy to use.
Onboarding was quick.
The coaching has been helpful in setting goals and hitting those goals.,Price is high for smaller companies.
Other add-ons to the Hub can get pricey.
Lack of true customization options without paying more.,10,Over $100K in revenue tied to advocacy.
Over $950K in opportunities in the pipeline tied to advocacy.,Ray LauAdvocateHub Review - must have for any advocate marketer!2014-09-18T19:35:11.656ZWe're using the AdvocateHub to run our advocate marketing program - Homeroom. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by building out testimonials, a reference pool, and revenue through referrals.,The tool is intuitive, easy to use and is adaptable. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies.
Influitive is committed to ensuring their customers are successful. I noticed from the beginning that the company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship.,I can't think of any areas for improvement at this point in time.,10,Published 14 customer success stories, more are in the works
Published 68 online reviews with the help of our advocates. These reviews helped with our lead generation efforts on Capterra substantially. The additional visibility and credibility from the leads has made this into a viable lead source for us.
Built a pool of customers who are willing to act as references
Generated a stream of referral revenue,10,No,Product Features
Product Usability
Product Reputation
Vendor Reputation
Third-party Reviews,Implemented in-house,No,Change management was minimal,No issues were encountered during implementation.,10,Online training,10,10,No - we have not done any customization to the interface,No - we have not done any custom code,10Jessica MitchellInfluitive's is THE hub for advocacy marketers!2017-11-21T19:32:11.848ZInfluitive is used as the vessel for our customer community as Sailthru. Marketing manages the hub while Product, Customer Success, Engineering, and Product Enablement all have insight into the happenings. The technology allows us to forge better relationships with our customers, reward them for their advocacy and connect with them to receive readily available feedback.,The ease of use is Influitive's biggest strength.
Being able to reward advocates seamlessly is huge.
Being able to report on advocate activity is also a great strength.,Functionality of reporting could be more robust/easy to use.
UI is good - but there could be more batch functionalities.,7,Too soon to comment,Elizabeth TrombinoBecome a Advocacy Marketing Rockstar2017-11-14T20:11:34.693ZAs a Marketing Coordinator I use Influitive Advocate Hub daily to help me boost my SEO, engage my users and get great feedback! It really helps my understand how our customers think and what they like. This is the ultimate advocacy marketing tool and the only one you'll need.,Creating challenges for my users never been easier! There are also a bunch of great templates that I can use.
It helps creating a great community of customers that discuss between themselves.
Great for creating original content with users as case study or testimonials.,Some packages are somewhat expensive, but I think most of them worth it.,9,Can help you to drastically improve your SEO.
Help you great feedback from your customers and so be closer to them.
It is easier communicate with our customers that are in the hub.,,SendGrid Marketing Email, Slack, Meltwater Media Intelligence PlatformJoey DupontA customer advocacy software that may get the job done2017-11-21T18:28:15.576ZInfluitive is used by our marketing department to help keep a customer community where the main goal is to get customers interacting with and learning from each other, while we are also able to get reviews, referrals, and references from them. We also use Influitive to share product information and support other department needs (e.g, product, customer support), albeit sparingly.,Great rewards section - of their competitors, the gamification aspect of turning in points for rewards is spot on. It's easy to update new rewards each month.
Clean interface for customers - the application is fairly simple for customers to get onboarded and use, and doesn't have a bunch of overly complicated pages for them to get lost. It's very straight forward.,Reporting - detailed reporting is hair-pullingly frustrating. They've do try to help customers out by providing tips and tricks and their customer service is great for helping me find exactly what I need, but it's not intuitive at all.
Glitchy app - They have an app that our customers can use to interact with our hub, however sometimes activities aren't properly tracked or points aren't properly allocated to our customers. I've reported this to their support team and currently, because there's a manual workaround, it's not on their roadmap to fix.,6,Has helped us easily increase our reviews, but that's about it!Verified UserConnect with your customers on a new level2017-06-22T21:27:51.481ZWe use Influitive's Advocate Hub in the marketing department to connect with our customers on a different (sometimes personal) level. Ultimately, we use it to help build brand loyalty, educate our customers on existing and new product features cross-selling/up-selling, reviews and referrals however, the surprise is that we have built personal relationships, too. Our customers have a place to go when there isn't an issue. They aren't frustrated looking for support to fix an issue, they are connecting with us on a daily basis - where they wouldn't have done so if it wasn't for the hub.,The templates for building challenges are fantastic. They have great ideas that you can basically clone and edit; they are a great jumping off point for you to really make your own.
The support team and advocate coaches are really looking out for you. They want you to succeed and respond quickly to issues (support) and help you set goals and make plans to reach them (coaches).,Right now, a lot of things require a .csv import which is time consuming. It would be great if more things could be done by setting up automation rules a little easier.
Reporting could be more simplified.,10,In this week alone, I have received over 23 testimonials, over 30 reviews on two different industry-related websites, 10 referrals.Michelle YoungKeep your best customers engaged with Influitive!2017-06-21T01:42:09.629ZI currently use Influitive's AdvocateHub to manage a select group of customers we value - across all verticals and company sizes. The hub is a central place we can manage this select group and activate during key marketing initiatives across all parts of the company.,The hub is great at creating a sense of community among our customers who would otherwise have little way to interact with one another.
The hub gives our customers the opportunity to participate in special product messaging, reviews and feedback.,The reporting functions of Influitive are sometimes wonky and inaccurate. We struggled for some time with this during a key moment where we needed to show ROI but were unable due to functionality problems with their reporting.,8,We are still working on integrations and processes that allow us to measure our ROI so are not yet there with being able to showcase solid numbers.Laura Olson
Unspecified
Influitive
110 Ratings
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