Influitive

If an organization is looking to start a customer and/or partner advocacy program - Influitive is well suited to provide an amazing experience for members. Its various features and functions lend themselves well to building diversified experiences that, with some creativity from the community manager, can meet the needs of every advocate. Using Influitive has allowed me to grow a vibrant community of customers from around the globe who are more connected than ever to our organization and each other. I wouldn't want to try tackling my job without it!

If a problem can be easily addressed, Influitive Support is all over it! They're fast and always easy to work with. Some of the larger, or more unique problems, can get a little lost. I'd love to see a bit more follow-up on these more important issues, instead of me needing to reach out to find the status of a previously submitted issue. Overall, everyone at Influitive is kind and wants to help!

Influitive is a great platform to build a customer community and they have a great community of users that are very helpful. We've had excellent support from our CSM which definitely influences our loyalty.

As mentioned earlier, we've had excellent support from our CSM. If she doesn't have the answer, she finds the person who does.

Influitive is well-suited to inform customers of events and relevant content and make requests for actions you would like them to perform. It provides a method for managing discussions and allows us to easily reward them. It is not intended and does not provide options to make support requests or vote for product ideas.

Online support is good, not great. Interaction with CSMs is good but could be more proactive. Everyone is very helpful when asked, but additional suggestions and tips for enhancing our usage would be appreciated.

Influitive is great if you are looking to build a customer advocacy program from the ground up and provide an experience for your customers that is easy and fun. It is also great if you would like to track customer advocacy activities as it integrates well with other software platforms such as Salesforce. Influitive is less appropriate if advocacy is not the primary objective of your program.

Support has been difficult to work with lately. They are fast when it comes to resolving quick fix issues such as merging accounts or repairing small bugs within challenges, but for larger developer-needed issues, it seems that the ticket goes into a black hole. It makes things difficult for our customers who log into the platform every day and deserve a seamless experience.

Influitive's software is very user friendly. It's easy to learn and manage. Plus, our customers enjoy interacting with the Influitive hub platform because they like the challenges and find it fun to engage with.

Influitive continues to be a helpful resource for customers. However, something that I have been trying to come up with a solution for is a way to know when a customer leaves or becomes a prospect. Our community is solely for customers and right now I have done a data cleanse and found many prospects. Not sure how they were able to get in, and I don't want to delete them. Therefore, it would be great to have a feature that could filter the prospects out.

As mentioned in a previous question, support is literally always there! They are quick to respond to any question or questions I have.

Influitive is well suited to support online communities of all sizes. Whether internal or external facing, Influitive is a great tool for training and development, engagement and retention, and more. Influitive may be the best fit for larger audiences vs. smaller ones, as this is geared to promoting and growing communities.

Influitive support is helpful and timely. From custom content requests and day-to-day questions to full community outages, they have been on the ball and able to get the job done efficiently. There have only been a couple of instances where thorough follow-up and escalation where required. It could help to have a bit clearer communication for emergency protocols.

It is an easy-to-use platform that keeps customers connected to us and provides us with a committed cohort of customers who will not just provide references but also provide feedback to teams across the enterprise.

Not sure if you mean our internal support for Influitive or the support we receive from Influitive's support team

Based on our experience, internal buy-in before implementing this solution is really key. Influitive is most successful when there is shared ownership among marketing, product, client success, and support. Marketing led the purchase decision at our organization and because of that, other teams were slower to adopt Influitive into their standard operating procedures. We have other teams on board now but in hindsight, I wish we would have slowed down and brought other teams along with us during both the platform selection and implementation process. It would have accelerated our success.

Influitive support is very responsive and helpful. Clear answers and willing to pass feature requests along as needed.

Host a variety of audiences under a single community platform with high targeting features to localize exclusive content and reward your members through owned or 3rd party rewards.

Their customer support has a fast-answer rate, and is very supportive. However, we experienced the same issues several times, which made it a bit more annoying.

The Influitive platform is very easy to get into and get going when building a client advocacy program. It has many built-in features that make the startup very easy with a not-too-steep learning curve. Influitive provides a lot of examples and directions on how to utilize their platform. It is also flexible enough to be able to customize it in many different ways, to provide a very different experience for members depending on your goals. It can be very "transactional" with challenges and points, very "conversational" with forums and discussions, and anywhere in between. The hardest parts of using Influitive are probably thinking ahead at the beginning before diving in to create your experience - something that is made even harder by the fact that the tools are so tempting to play with - and the long-term management and maintenance. A good customer experience is going to require ongoing care and tending. Influitive provides a lot of tooling around that to help - automatic reminders to members to come and revisit (customizable), reporting to identify trends in behavior, future publication scheduling tooling and reporting, etc. However, it still takes someone sitting in the pilot's chair, or perhaps more than one person sharing responsibilities.

I have never had an issue, small or large, that the Influitive support team hasn't taken seriously and given their attention to. Engagement with support is generally quick and painless. There is also a great user community that is monitored to some degree, and general questions are often already available there or answered in short order.

Setting up and running Influitive is great, and they make it easier all the time. However, it does require someone with creative vision and dedication to keep the environment up and running and moving forward.

Influitive is pretty good at getting the community excited and interested in the company's product, especially the non-technical product. If it's a non-technical product, I noticed that people tend to be more active to engage with the brand's activity, no matter if it is to promote it on social media or a higher level of activity commitment. I just hope they can have more use cases.

Influitive support went above and beyond. They are pretty responsive and helpful. There are several instances that the platform crashed and they are always there to help via email. Nothing to complain about there. Another instance is when we had to do a SSO upgrade, they actually assigned someone to learn about our need in terms of an upgrade and went above and beyond to make sure the SSO connection was ready to use with our internal system. Bravo!

Influitive is great if you want to manage community within your business and give your customers an open forum to discuss with each other & your brand. It does take a lot of work & time to manage so would recommend Influitive if you're a company with the resources to truly put behind it.

Excellent support- that's Influitive's best feature in my opinion. Support is fast to resolve issues and the customer success team works with us on a biweekly basis to strategize campaigns & the future of the program.

I used Influitive recently to submit a written response to a customer that I was trying to persuade to join my company and this app made it so easy to do so because it simplified the written response for me and the author liked it very much. Another way that they helped me is by growing my visibility on Twitter and Instagram as I grew my brand exponentially.

I think this is the best app that I have used so far to increase customer engagement and it has been great for me because they work closely with you as you try to maximize your profits and retain new customers. This is by far one of the finest applications that I have had a chance to use in the past year and I highly recommend it for everyone looking to garner new user retention.

Influitive is great for scaling your customer advocacy efforts. If you have a large number of customers, or a large number of customer advocacy needs, you could benefit from using this solution. It can help you formalize your communication with customers so all requests come in the same way and are easy to understand.

Support is always very quick and helpful. Every time I had a question I was able to find a solution.

Influitive works well for online communities and I would like to see less clunky reporting options. But 9/10, it does its job well.

Influitive is a great program and it's very easy to use!

The support is excellent! I love the support the team, they're very knowledgeable and quick to respond.

I would recommend Influitive based on customer support alone. They truly held our hand from day one and continue to support us regularly. We have regularly scheduled semi-weekly calls, and our customer success representative is VERY familiar with our hub (despite the fact that she is the 3rd one we've had in two years; you wouldn't know it from speaking with her). They offer a great "Influitive Institute" platform to help you learn all of the most important things before you even begin to build your own hub, and they are constantly coming up with content that you can publish to your own hub so that if you're running behind you don't have to fret that there is nothing new.

The attitude at Influitive is clearly "try to find a way to address the customer's need" because any time we need something, even if there isn't an exact way to do what we are asking for, the creativity to find a way to accomplish our goal is pretty amazing.

Influitive is a great program for customer advocacy. It allows you to incentivize your customers to complete high-value asks like testimonials, user interviews, etc. The hub allows you to push out these asks in a really creative way. The Influitive team is always improving on the platform and listening to their users!

The Influitive team is great! I don't have enough good things to say about the team, as mentioned before the team is constantly asking for feedback from us users and constantly changing and evolving for the better. They also have a great yearly conference where you learn a ton and amazing resources/networking to learn from.

The software works quite well, as mentioned, on an educational level for educational purposes. The simulation of commercial product marketing improvement scenarios through customer advocacy allows students to better understand the mechanisms of product enhancement and promotion. However, since there is no educational version just for educational simulations, it sometimes complicates the use of the software itself which does not allow to eliminate some functions.

The support is positive. Despite this, since it is not a structured software even for educational purposes, it is sometimes not easy to solve the problems related to the functionality of the program itself that arise from time to time in the simulation of marketing advocacy or customer marketing situations.

Influitive is a great platform that can help you manage 1,000+ advocates for your business. This helps you have direct access to your advocates and rewards them through the gamification process in the online portal. This platform helps [you] grow your community but it is worth using for a large [number] of advocates. It would be a bit overwhelming if you are starting from scratch with growing your advocate base.

If you have an assigned CSM it is a great tool with using Influitive. The overall general support mailbox is not necessarily always the right route for our company due to how complex our integration can be with the point of reference. I highly recommend leaning on your CSM for support as they know the platform and your setup best.

Influitive is a great company! I appreciate the staff and that they really listen to the customers and try to help us engage and enhance the experience on our hubs with our customers. I also really enjoy and find useful Influitive live, the webinars, and demos! Thank you :)

Because every support person at Influitive is always patient and knowledgeable to help solve my issue quickly and efficiently. Thank you :)

Influitive is the go-to solution for companies looking to accomplish a variety of different objectives in one simple place. It particularly excels at providing creative ways to encourage customer advocacy and amplification of owned marketing content. its reporting capabilities are extensive and effective in keeping track of how significant the advocacy and amplification generated by the platform are.

Excellent tool for encouraging client (customer) advocacy and for conducting quick client research (including product feedback panels) without the need for additional software.

Influitive is well suited for building communities and for companies with customer groups that like to engage and continue using - it may be less suited for customers who have a one time purchase and do not continue using products.

The support from Influitive is unmatched. Our CSM is always a phone call away and provides value adding support and services with every regular call. I believe that Influitive's support is one of the best things about this company and has really helped us feel secure in building out this platform further and to continue investing in it.

Influitive is a true advocacy program for building communities as well as identifying and nurturing customer champions. To have it run at its optimal level, you need a full-time admin; ideally someone who is working cross-functionally in the company to get buy-in and content from different sources. It is not a "set it and forget it" kind of hub--you get out of it what you put into it, and to get it to work well, you need a constant wellspring of ideas, activities and creative ways to encourage customers to engage. Influitive does a great job at facilitating this engagement with numerous templates and pre-built campaigns, but if you want a really tailored experience for your customers, and specifically different personas within your customer base, you really need to create a lot of content yourself.

To use the discussion forums only as a source of crowdsourced tech support would not be using Influitive to its full capacity, and frankly if that is the primary purpose of your community, there are probably more suitable solutions out there. However, if you're looking to really identify, nurture and *reward* customer champions (this is key--you can't just bleed customers dry asking them to do things for your company, it's more important to GIVE value to them), Influitive is the best, hands down.

Tech support gives an immediate auto response email that says "we've heard you", with a live person really working on the issue usually within a few hours. When something isn't fixable, we're usually told shortly thereafter, with a few suggestions of workarounds. Only once did we have a bug that persisted for a few weeks.

Influitive is effective as customer advocacy software. That seems to be their core strength and I think it's great for those use cases. It also has community functionality, which we leverage less - having this exist in a "VIP" space that customers have to enroll in is not really the experience we want and I think that component of it may be appealing to some but not all.

I often feel like the customer support doesn't actually read what we submit as far as the issue, and tends to provide insufficient answers without needing back and forth to re-iterate what was in the ticket in the first place. I wish they were more thoughtful and customer service-oriented. It usually feels like they are rushing through their response.