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Filter 111 vetted Influitive reviews and ratings
Reviews (1-25 of 81)
Our program is owned by Marketing but is being used cross-functionally across our Product, Product Marketing, Customer Sucess and Support teams. We use it for customer success, retention, and demand generation. And, we've created a robust online community where customers can share and learn from each other, as well as provide valuable feedback to our company to help inform roadmap.
- Discussion forums capabilities are very strong and very easy for customers to adopt.
- Streamlines our systems for receiving, tracking and rewarding customer for referrals, reviews and being product references.
- Powerful platform for connecting with customers with a personal touch.
- Occasionally the system is bogged down and slow. Support does a good job of communicating and giving updates.
- Certain bugs can only by addressed by Influitive engineers so it can take time to have an issued resolved.
June 11, 2019
Cisco Cert Insiders x Influitive
Influitive is used within one organization within our company. We use it to engage with our customers and encourage them to continue their education using our learning materials for certifications. Additionally, we are collecting their feedback to better our products for them.
- They are great with providing ways for us to engage with our customers in a gamified environment.
- They also allow us to easily report on our program for our executives.
- Finally, Influitive is great with giving us new ways to make our program better.
- Communication with managers about bugs could be improved.
- The way to pull individual data could be made easier.
- Figuring out what challenges individual advocates have done would be nice as well.
August 24, 2019
Best advocacy platform
We at Cvent are using Influitive to manage our advocacy program. It is been used to achieve business goals such as reviews, referrals, and references, content generation and others.
- User-generated content.
- Referrals.
- Generate reviews.
- Sales references.
- Lead generation.
- Reporting needs to be worked on.
June 12, 2019
Engagement made Easy
It is used in the marketing department but supported by the entire organization. It addresses customer engagement, marketing, support, and retention.
- The platform is easy to use.
- It offers several options for engagement.
- Influitive support is PHENOMENAL!!!
- I would like the ability for more customization.
- More/variety of metrics (limited offerings presently).
- That's all I can think of presently :)
May 10, 2019
Influitive AdvocateHub is Easy to Use
Influitive AdvocateHub is being used at my organization by only me. I use it to manage the Blackbaud Champions application. The application is used as a reference to articles, interaction with other users and discussion boards. AdvocateHub's application can be used on the go, which is quite convenient. I recommend other Blackbaud users to download the app and try it themselves.
- Easy to operate
- Organized
- Simple to respond
- Ability to have more than one window open would be beneficial.
November 09, 2018
If you are looking to either launch or renew an advocate program, look at Influitive
Influitive AdvocateHub is being used at Quadient to power our Advocate Program, called The Quad. This function is based out of our Corporate Marketing department, and is an influential piece of our sales and marketing channels. This addresses customer affinity, brand proof, onboarding, training, and product development.
It is additionally being used by our HR department to fuel our Peer Recognition program, and is being utilized beautifully.
It is additionally being used by our HR department to fuel our Peer Recognition program, and is being utilized beautifully.
- Automated point distribution based on activity
- Segmentation - we are able to really drill down and personalize the customer experience in the hub using this
- Automated rewards - we use Tango quite a lot, and it simplifies recognizing our advocates all digitally, and in real-time
- Layered targeting rules would be great - where we can use the same criteria, and apply it to multiple groups/segments for 1 activity
- Peer to peer point transfer (with admin approval) for advocates to gift to each other
November 28, 2017
Influitive AdvocateHub is AWESOME
We are using Influitive AdvocateHub to engage, educate and mobilize our customer advocates. The marketing team is responsible for the administration of our customer advocacy program which includes Influitive AdvocateHub. We also collaborate with other business units such as Client Success, Customer Support, Product Management and Sales to ensure that we are engaging our customers on various initiatives throughout the organization and to ensure there is consistent communication. Our primary goal is to increase customer engagement with our brand.
- The Influitive team is extremely knowledgeable and experienced. The onboarding and implementation teams work alongside your team to ensure that you are able to deploy and get up n' running quickly with your program. Their client facing webinars are really helpful as they provide best practices and tips on how to develop your program to meet your overall goals and objectives. Also, their Client Success team is very helpful. During our bi-weekly calls, they provide us recommendations on future programs, share successes that other clients have achieved because we might want to consider running similar campaigns to meet our goals, provide campaign/challenge samples - content and creative, and can show you on the fly how to do something in the platform. The team is awesome!
- The software is super easy to use. It is very intuitive. Also, the challenge templates that they have available in the platform are super helpful. You can use the templates or start with a template and customize it to meet your needs. Either way creating and publishing challenges is real easy.
- The Influitive support team is awesome. They are super responsive and very helpful. They are the best support team that I have engaged with. Their knowledge base is extensive and if you can't find the information you are seeking their team will respond within a couple of hours.
- Overall, the combination of the software and the teams's knowledge make using Influitive AdvocateHub very easy. Of course you have to put some time and effort into developing the overall program, but having the support of the Influitive team allows you to focus on the strategy.
- Reporting could use some improvement - sometimes it can be difficult to figure out the best way to get the data needed. There are few different ways to pull reports, so sometimes it feels complex.
- Being able to have more flexibility with the positioning of the challenges on the advocate view would be great. If you could move around the challenges by dragging them, that would improve the usability.
This program is being used to kick off our company's global customer marketing efforts. It is being used mainly by the customer marketing team, but we also receive guidance and advice from the product marketing team as well as our customer support teams. It addresses company issues of churn, customer service and helps to improve cross-sell/up-sell opportunities.
- HUB itself is pretty user-friendly from both an advocate and administrative standpoint.
- On-boarding process is pretty thorough. You go through online classes on each section of AdvocateHub. You have a great footing before inviting users to join.
- The support team is excellent at responding to administrative inquiries and provide fast solutions that help you track problems that are not currently being addressed by the development team.
- Reporting functions could be stronger. Influitive provides a lot of reports that aren't always useful to other parts of the business. We've filled a lot of our gaps with Google Analytics.
February 13, 2018
Perfection
We have searched for the best customer service, the number of customers referred and the fact that the user has generated the reception of the content. By using AdvocateHub to listen to your needs, request comments, and offer VIP experiences; we have been able to involve our employees with few points, and thus we have identified our best advocates.
It is being used for the whole organization, since our company is like a gear, if one piece fails, all the work has been compromised. That is why we focus on involving all departments.
We were able to approach defenders to participate in case studies, videos, comments and proposals from clients. We have managed to improve communication between departments through the partial elimination of emails, advertising events, meetings, among others, thanks to them we have achieved greater participation and integration of employees.
- The marketing is amazing, with AdvocateHub it is much faster to involve our community with new content, challenges change often so that we learn something new about our company constantly.
- A company without marketing does not have much future, AdvocateHub offers you the best of the future, thanks to its great commitment and dedication towards the brand to defend.
- In my opinion, there is an area that could be improved, in terms of responsive design and that the experience in mobile devices and tablets is as good as the experience in laptops. I would also like the platform to be more organized, it is difficult to see all the challenges that I have created.
- Influitive infrastructure does not adequately support language preferences
December 12, 2017
Influitive will ROCK your marketing world!
Influitive is being managed by our marketing department as a means to connect with customers authentically. Being that we are a software company, we utilize this service to create a community for our customers as a way to create connections, share resources and allow the customer's voice to be heard. We also use Influitive with our employees to help increase culture and bonding.
- They make the process for customer interaction easy and fun.
- They have created an environment that is unique and addicting through the use of gamification.
- The support team is always friendly and willing to help!
- When dealing with technology, there are always some hiccups. But, Influitive is constantly addressing any known issues and working to improve their platform.
November 30, 2017
Great platform to encourage community engagement
We are using our AdvocateHub primarily in the marketing department though we have supported product management, services, and support with targeted campaigns aimed at gaining specific insights from our customers.
We initially implemented our AdvocateHub to improve our customer community and reference program. Our previous community site had minimal traffic and almost no engagement from customers or employees. With our AdvocateHub and the built-in gamification, we are better able to incentivize customers to return regularly and participate in various activities including discussions, surveys, product feedback, testimonials, reviews, and sharing our content with their social networks.
We initially implemented our AdvocateHub to improve our customer community and reference program. Our previous community site had minimal traffic and almost no engagement from customers or employees. With our AdvocateHub and the built-in gamification, we are better able to incentivize customers to return regularly and participate in various activities including discussions, surveys, product feedback, testimonials, reviews, and sharing our content with their social networks.
- AdvocateHub has lots of great features including gamification, leaderboard, segmentation, email notifications, discussion forums and automated reward fulfillment.
- It enables advocates to participate in activities that most interest them on their own terms and the gamification aspect of the platform motivates advocates to keep coming back.
- It enables the adminstrator/author to create a personalized experience for advocates based on various criteria through segmentation.
- It is easy to implement - it only took us three weeks from our initial training session to launch.
- It can be used for both customer and employee advocacy programs.
- The reporting has improved over the past 18 months and now I find it much easier to generate the reports I need.
- It allows the creation of custom dashboards to display the reports I run regularly.
- I'd like to see more/better integration with our marketing automation platform to be able to more easily leverage the data I capture in the platform.
November 30, 2017
Influitive is fantastic!
Influitive hosts our customer community. We use it as a customer engagement platform - a place for our customers to engage with us as a company (to learn about us as a company, our product, acting as a main hub for news and information, etc.) and to connect with other users to learn and knowledge share.
- Their support team is great - very responsive and helpful!
- The product is great - tons of functionality and a really fun and adaptable platform. Challenges, chat, discussions, rewards...it's got something for everyone.
- They are always trying to improve the product and keep it ahead of the curve.
- The reporting tools are great but I've noticed discrepancies amongst the various functions, but overall this is still a really positive feature.
- We use Microsoft Dynamics and it doesn't integrate with Influitive so making any changes to our customer data is really tedious.
November 29, 2017
AdvocateHub makes customer engagement simple and meaningful
We use Influitive AdvocateHub to engage with and leverage our best advocates. My team is responsible for managing AdvocateHub, but we work cross-functionally with many other teams to connect our advocates wherever they are needed.
- AdvocateHub is really easy to use and intuitive once you get started. They provide lots of templates so it's easy to find ideas for new ways to engage.
- AdvocateHub allows us to engage with our advocates in a personal yet automated way so that the program is meaningful while easy to manage.
- Because all acts of advocacy go through the Influitive platform, it is really easy to pull metrics, which helps show the value of the program.
- Occasionally the platform seems to get overwhelmed by the amount of traffic going through it and we experience connectivity issues. The team usually resolves this quickly.
- The referral process isn't as robust as it should be and took a bit longer than expected to set up.
November 26, 2017
Fun to use with proven ROI!
We use Influitive's AdvocateHub as both our client user group and as an advocate marketing tool. It is managed by our marketing team (me) but benefits the entire company. Our product team collects feedback, our client success team learns more about how to best help our clients, and our sales team benefits from the referrals, references, and product reviews generated by the hub.
- Community! Great place to post and respond to clients.
- Gamification! Sometimes users need incentivizing to take advocate actions.
- Easy reporting!
- Notifications around Tango card balance.
- More configurable reporting.
November 17, 2017
Influitive is great!
We use our AdvocateHub as a tool for references/reference requests. It gives our customer advocates a chance to raise their hand for participation in PR campaigns, reference calls, thought leadership, etc. Where before, we were having to manually reach out via email or phone call. Now the feeling of certain advocates being "burnt out" no longer exists and we can gamify participation so that they enjoy the experience.
- It gamifies advocate engagement to the point where it's not too "cheesy" on their end. Participation feels organic and can be as serious or fun as you want it to be. I feel this was something other vendors attempted but could never do as well.
- The AdvocateHub provides detailed metrics so that we can accurately present our success to other departments. Plenty of reports are at our fingertips and can be pulled quickly or sent automatically on a week-week, month-month basis. We needed that to be there and done well, it was selling point for the AdvocateHub.
- Customer advocates in our AdvocateHub are encouraged to engage daily and Influitive does a great job to coach us on how to do just that. You're never left in the dark or left alone to fend for yourself and your customers. Influitive is there with you to coach you through the process and truly cares about getting the most out of your new AdvocateHub. "You're their only customer" is the feeling you get from them.
- It's a growing vendor so there can still be a few dents in the software here and there. Targeting and uploading content can sometimes take a bit of time at certain points in the day but nothing that has hindered us so far.
November 21, 2017
Influitive's is THE hub for advocacy marketers!
Influitive is used as the vessel for our customer community as Sailthru. Marketing manages the hub while Product, Customer Success, Engineering, and Product Enablement all have insight into the happenings. The technology allows us to forge better relationships with our customers, reward them for their advocacy and connect with them to receive readily available feedback.
- The ease of use is Influitive's biggest strength.
- Being able to reward advocates seamlessly is huge.
- Being able to report on advocate activity is also a great strength.
- Functionality of reporting could be more robust/easy to use.
- UI is good - but there could be more batch functionalities.
November 21, 2017
A customer advocacy software that may get the job done
Influitive is used by our marketing department to help keep a customer community where the main goal is to get customers interacting with and learning from each other, while we are also able to get reviews, referrals, and references from them. We also use Influitive to share product information and support other department needs (e.g, product, customer support), albeit sparingly.
- Great rewards section - of their competitors, the gamification aspect of turning in points for rewards is spot on. It's easy to update new rewards each month.
- Clean interface for customers - the application is fairly simple for customers to get onboarded and use, and doesn't have a bunch of overly complicated pages for them to get lost. It's very straight forward.
- Reporting - detailed reporting is hair-pullingly frustrating. They've do try to help customers out by providing tips and tricks and their customer service is great for helping me find exactly what I need, but it's not intuitive at all.
- Glitchy app - They have an app that our customers can use to interact with our hub, however sometimes activities aren't properly tracked or points aren't properly allocated to our customers. I've reported this to their support team and currently, because there's a manual workaround, it's not on their roadmap to fix.
November 14, 2017
Influitive - The Imperative and Must-Have Software.
We are using it in 2 different places. First and foremost we started off by creating a hub for our customers, and it has truly been an incredible tool to engage with our customers, enforce loyalty, and reward our advocates for being incredible humans and providing testimonials, referrals, reviews, social shares, feedback and more. It has been instrumental in our efforts to garner loyalty, engage with our customers more deeply, continue brand loyalty, reduce churn, gather more referrals and much, much, much more. It is priceless and don't know what we would do without it. We are also currently building out a partner hub as well in order to increase engagement with our partners.
- AdvocateHub is incredible at increasing engagement. Not only between each other, as our advocates love using each other for advice and feedback, and love having a built in community to learn from each other, but it also increases engagement between GoGuardian as a whole and our customers.
- Giving our customers a place to be heard, provide feedback and really have an instrumental voice in changing the company for the better. Our advocates LOVE that they are able to help shape the product.
- Providing a place for UX research, and research in general. We are able to reach thousands of our customers at once, and receive adequate amounts of feedback in minutes and hours, as compared to days and months before AdvocateHub.
- Providing a place to not only gather referrals, but actually adequately reward our customers for providing those referrals.
- There's not much I would comment on in regards to room for improvement. They are pretty incredible across the board. The only thing is, I wish the process for setting up a Hub was easier, but, honestly if it wasn't so in depth, the end result wouldn't be as incredible. As wise folks say -- nothing good comes easy.
November 16, 2017
Actionable Results Within Hours
Three months ago, we launched Influitive AdvocateHub for our employees and our customers. It is being used across our entire organization to address lack of internal and external communications, product/feature announcements, beta testing, and outbound marketing content.
- Actionable results at lightening speed. What took me months or still pending answers to big asks, sometimes happens in less than an hour or in real time. It is a total game changer and life saver for my company!
- The software itself is user friendly and visually appealing. I have no software implementation experience and Influitive AdvocateHub made it easy for someone like me (who knows nothing) to not only understand it but how to set it.
- The customer service at Influitive is untouchable. Every moving part is a positive, knowledgeable and a pleasure to work with.
- Honestly, I have none at the current moment. Sorry!
November 14, 2017
Best tool for Inbound and Advocacy Marketing!
It is used by the marketing department to create a private community for our customers. It assists us in managing the community, developing a relationship with our advocates as well as tracking our results. Inbound Marketing is all about creating relationships and building a customer loyalty. Influitive has helped us to achieve it by providing the perfect tool to reach our goals.
- Advocate View: Aesthetic, intuitive and moreover easy-to-use.
- Coaching: Their coaches are there to help you define goals and to reach them. They motivate you and give you ideas as well.
- Resources: They have a huge library of resources! You can learn more about the product, get ideas as well as finding fixes to some issues you might face.
- Great services! I have contacted Influitive Support and they always gave me support in a great delay.
- Mobile App: It needs needs to be updated. They have released a new update that means they are aware of the problem and are working on it! It might become a "Pros" soon.
- The Administrator user interface is not always intuitive. It makes things harder to find, but with their library of resources you can work you way out.
November 14, 2017
Use Influitive to Engage Clients Like Never Before!
Influitive is being used solely by me, but I occasionally post content based on the needs of other members of the marketing team. For example, the event planner may need feedback from attendees about their experience and things they's like to see soon. I'd write up the survey and post it to Influitive.
- I love how Influitive has everything set up to create incentives for your clients to engage with the company. Most companies have to build their own rewards programs - this is already built for you so all you have to do is post.
- I like how easy it is to use Influitive. Of course, there are things that you'll have to learn about the platform in order to use it, but it feels very similar to social media which helps you to pick up the platform and its features very quickly.
- It's very helpful that you have a coach when you purchase Influitive. There's always a new feature on Influitive and your coach is there to teach you or answer questions about all of them.
- The onboarding process is a little difficult if you are not the first person to use Influitive at your organization. I don't think you're given as much attention as the person who initially started using the platform when it was first purchased, which forces you to teach yourself quite a bit.
November 14, 2017
Scale your advocacy efforts with Influitive
Influitive make building real relationships with your best customers easy. By gamifying the experience, customers provide reviews, referrals, and references for your company in a way that is engaging and rewarding for them, and you get the benefit of all those activities for your company.
Think about something you want a customer to do for you: product feedback, usability session, beta-test, customer advisory board, voice of the customer programs...Influitive makes all of that a snap.
Seeing tremendous ROI after using it for a year and will see more to come as we are a SaaS company.
- The application is easy to use.
- Onboarding was quick.
- The coaching has been helpful in setting goals and hitting those goals.
- Price is high for smaller companies.
- Other add-ons to the Hub can get pricey.
- Lack of true customization options without paying more.
November 13, 2017
AdvocateHub Review - must have for any advocate marketer!
We're using the AdvocateHub to run our advocate marketing program - Homeroom. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by building out testimonials, a reference pool, and revenue through referrals.
- The tool is intuitive, easy to use and is adaptable. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies.
- Influitive is committed to ensuring their customers are successful. I noticed from the beginning that the company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship.
- I can't think of any areas for improvement at this point in time.
November 14, 2017
Become a Advocacy Marketing Rockstar
As a Marketing Coordinator I use Influitive Advocate Hub daily to help me boost my SEO, engage my users and get great feedback! It really helps my understand how our customers think and what they like. This is the ultimate advocacy marketing tool and the only one you'll need.
- Creating challenges for my users never been easier! There are also a bunch of great templates that I can use.
- It helps creating a great community of customers that discuss between themselves.
- Great for creating original content with users as case study or testimonials.
- Some packages are somewhat expensive, but I think most of them worth it.
June 22, 2017
Connect with your customers on a new level
We use Influitive's Advocate Hub in the marketing department to connect with our customers on a different (sometimes personal) level. Ultimately, we use it to help build brand loyalty, educate our customers on existing and new product features cross-selling/up-selling, reviews and referrals however, the surprise is that we have built personal relationships, too. Our customers have a place to go when there isn't an issue. They aren't frustrated looking for support to fix an issue, they are connecting with us on a daily basis - where they wouldn't have done so if it wasn't for the hub.
- The templates for building challenges are fantastic. They have great ideas that you can basically clone and edit; they are a great jumping off point for you to really make your own.
- The support team and advocate coaches are really looking out for you. They want you to succeed and respond quickly to issues (support) and help you set goals and make plans to reach them (coaches).
- Right now, a lot of things require a .csv import which is time consuming. It would be great if more things could be done by setting up automation rules a little easier.
- Reporting could be more simplified.
Influitive Scorecard Summary
About Influitive
Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.
The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.
The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.
Influitive Screenshots
Influitive Integrations
Salesforce.com, Marketo, Pardot, PFL Tactile Marketing Automation, Zapier, Tango Card, Google Analytics, Hootsuite Pro Unpublished, Oracle Eloqua, RO Reference Enablement, TrustRadius for Vendors, Sendoso, G2 Crowd, RO Innovation, Gravy
Influitive Competitors
Pricing
Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
To learn more about Influitive's pricing, please reach out to a member of our sales team.
Influitive Support Options
| Paid Version | |
|---|---|
| Phone | |
| Forum/Community | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar |
Influitive Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS, Android, Mobile Web |
| Supported Languages: | English |