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What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…

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Recent Reviews

Influitive is great

10 out of 10
December 06, 2023
Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able …
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What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

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Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup, and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 154)
Companies can't remove reviews or game the system. Here's why
Amber Champney | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Update: After Influitive was aquired by Jigsaw in Dec 2023, things have gone downhill. They removed all easy access support channels, and support now starts with an AI bot. They also increased our renewal contract substantially. In our organization, Influitive serves as a dynamic hub for cultivating and mobilizing our brand advocates. We leverage the platform to address key business problems, primarily centered around community engagement, content amplification, and customer feedback. Influitive allows us to build a thriving advocate community, fostering a sense of loyalty and turning satisfied customers into vocal promoters. The platform facilitates seamless content sharing among our advocates, amplifying our success stories and testimonials to a broader audience. Moreover, Influitive serves as a valuable feedback mechanism, enabling us to collect real-time insights from our advocates. This input, coupled with the platform's gamification features, encourages active participation and enhances the overall customer experience. The scope of our use case encompasses community building, content dissemination, and data-driven decision-making, making Influitive an integral part of our customer engagement strategy. Overall, Influitive empowers us to transform customers into advocates, driving organic growth and fortifying our brand presence.
  • Community Engagement
  • Rewards and Recognition
  • Content Amplification
  • User interface could have better functionality
  • More AI features
  • Could use more integrations with other platforms
After the aquisition, I would no longer recommend Influitive. Identifying and Onboarding Advocates: Leverage Influitive to identify advocates within your customer base who are not only satisfied with your products but also willing to serve as references. Use automated surveys and engagement metrics to pinpoint those most likely to participate. Not well suited for Static or One-time Campaigns: If your advocacy initiatives are primarily static or one-time campaigns without a continuous engagement strategy, Influitive's full potential may not be realized. The platform is designed for ongoing, dynamic engagement rather than sporadic efforts.
Score 1 out of 10
Vetted Review
Verified User
My company has been using Influitive for the past two years to manage our customer advocacy program. It helps us provide a centralized place for our customer advocates to go to see our latest educational content, marketing content, community discussions, and advocacy opportunities. They receive points for everything they do and redeem those points for rewards like swag or a product certification. We reluctantly renewed for a third year; however, we are looking at other vendors for 2025.
  • User experience for customers
  • A HUGE miss is that when an advocate completes a challenge they can't go back and look at their previous responses which also prevents them from responding to other members who respond to their comments
  • General respect for their customer base
Ever since JigSaw purchased Influitive they have been difficult to deal with and shady in their business practices, in my experience. They gave me my renewal pricing a month late with a 25% price increase for less support than I was receiving before. They said the renewal terms were not negotiable and they would not grant an extension. They were trying to get us to sign a contract with the wrong company name on it for several weeks because they didn't want to take the time to update the paperwork. This company does not care about its customers, in my opinion. I believe, they don't respect loyalty. They don't understand customer advocacy in my experience.
December 29, 2023

Influitive Review

Score 9 out of 10
Vetted Review
Verified User
We use Influitive for our customer advocacy program. We are looking to engage with our customer base to grow our reference pool, nurture customer for cross sale/upsell and referrals and provide education/best practice tools for both our products and the urgent care industry.
  • User friendly
  • Great metrics and insights
  • Saving drafts of challenges. All steps need to be filled out before a challenge can be saved.
  • We run into issues with uploading images to challenges. however, Influitive is typically quick to resolve the issue
We have seen success with information sharing. Giving customers another way to access our resources has been a huge help for them.

While we see good engagement numbers there are still some limitations to getting our advocates to complete the 'harder' challenges, like a testimonial or reference.
Score 10 out of 10
Vetted Review
Verified User
Influitive is critical to our day to day customer advocacy efforts and business goals. We primarily use our community as a means of rewarding our customers for trusting us to partner with their business, to recognise the actions they take to advocate for us and their engagement outside of the community as well, be that attending events, webinars or being active in our technical community. We also use the community to source a number of different advocacy initiatives that we have in marketing. This includes: Peer Reviews, Customer References (which we use Influitive to drive), customer referrals, social media sharing. We also use the hub as a place to source customer stories, videos and testimonials to drive user generated content and give it a place to live, so that prospects and customers can consume and share it to learn and understand how their peers use our products.
  • Intuitive platform that is constantly being improved
  • Extraordinary support teams and success managers
  • Easily customisable platform to allow for branding and accessibility options
  • Open to suggestions for new features and will often share these early to test
  • Discussions could use visual update to match the newer features in Elevate
  • Redeemed rewards could do with being grouped by customer vs item to make shipping easier
  • More/custom advocacy types are desperately needed
Influitive is the best in class advocacy tool. Having used Influitive at multiple enterprise level companies, I would not use another tool. It's very well suited for large customer bases and for scaling smaller advocacy teams. The work that we can do with thousands of customers and only a couple of headcount makes the investment worth every penny and the robust reporting and dashboards will help you justify investment every step of the way.
December 06, 2023

Influitive is great

Score 10 out of 10
Vetted Review
Verified User
Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able to communicate with everyone using traditional email marketing. Our Influitive hub allows us to crowd-source topics for future content and create CABs and beta testing groups using daily users, as well as generate social proof and influence 3rd party reviews which supports new sales and renewals.
  • User interface
  • Gamification
  • Incentivized marketing
  • Email Capabilities
Influitive is an excellent platform for relationship building and customer advocacy. We've been able to find, encourage, and influence customer stories that help build clout and social proof, and now can promote peer-to-peer mentorship.
While Influitive has great integrations with Marketo, I do wish their in-house email segmentation was a bit stronger.
Score 10 out of 10
Vetted Review
Verified User
Our organizational goals are about elevating the voice of the customer and being a customer centric business. It can be hard to do that without a direct line to the customer. Influitive is that direct line. This platform helps us create engaging content that keeps customers coming back. We also have the ability to create our own journey for customers whether we asking for online reviews, connecting with customers to participate in early access projects, reaching out to experts to help us identify gaps in solutions we have the autonomy to create and engaging, gamefied journey. My CSM, Brent is always willing to help and support my crazy ideas. I am in the process of re-imagining what our community looks like and how to navigate to better support our customers and the Influitive team has been supportive and collaborative as I work through my vision of change. I can't say enough about Influitive. It is a great way to Discover, Nurture and Mobilize advocates all while building trust and a partnership that helps everyone win.
  • Templated challenges - help me quickly find fun easy ways to create content
  • The reporting is getting better and the recent use cases have helped me better define goals and objectives and how to acheive them
  • Navigation... I wish there were ways users could tag items - or add to their own dashboard - maybe widgets
  • Reporting is getting better, however, I do wish that it was easier to build your own reports... somethings BU goals don't match standard reports and that can be difficult and manual
  • Better way to group discussion - I know there are tags, but think - having - channels that lead to discussion forums to keep most similar items in one spot would help customers navigate easier and also find what they are looking for
I think any organization that wants to connect with customers, empower them to do more, help them feel supported, listen to them and learn from them can benefit from using Influitive.
Score 8 out of 10
Vetted Review
Verified User
Influitive has helped us cultivate a community that supports our software and loves to share their success stories within their own networks. Creating advocates is a great way for us to build trust and credibility. We are able to generate leads but also, generate content such as case studies. Overall, we are pleased with our experience and our ROI.
  • Advocacy
  • Rewarding Advocates
  • Customizing challenges.
  • Layout can be difficult
  • Onboarding is long
This is a great product, but requires a lot of set-up and weekly (if not daily) maintenance.
Huw Wigley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Influitive as both an engagement tool for our customers and to generate acts of advocacy to support our business goals.<br><br>The necessity to deepen relationships with customers is greater than ever, so we need a platform to support our efforts. Influitive allows us to get to know our customers better, understanding who they are and what they care about. From a business perspective, we're able to gather product feedback and insights that help us to shape the future of the business.<br><br>Our principal areas of focus are:<br>Generating peer reviews<br>Gathering testimonials<br>Supporting our sales teams with reference calls<br>Creating a feedback loop<br>Inviting referrals<br>Enhancing our NPS completion rate and overall sentiment<br><br>The program is gamified which allows us to thank our customers for their engagement, rewarding them for their participation.<br>
  • The gamified functionality is perfect as we look to create a fun but rewarding environment.
  • The UI is clean and fresh, making it easy for customers to navigate.
  • The variety of options for content helps us to share all manner of artifacts.
  • The ability to segment our audience seamlessly allows us to target subsets of our demographic with valuable content.
  • The Influitive team are constantly available to support and offer advice to improve our program.
  • The translations feature is good, but supporting more global languages would be beneficial.
  • Calculating ROI is key, but not every organization measures the same metrics. Whilst the default options are good, the ability to easily add more specific metrics would be valuable.
  • There are plenty of integrations available, but with more and more vendors offering complementary solutions, Influitive will need to add to this area.
The Influitive platform is an excellent solution for any organization looking for ways to engage a broad, global customer base. The standard functionality enables us to deliver an experience that our customers enjoy, delivering value to both them and the business.

The reporting allows us to track key metrics and easily report on progress, as often as necessary. This is key when we look to demonstrate the value the program is delivering.

People like rewards, so the gamified nature of the platform makes it easy for customers to earn points towards items of interest. The ability for us to include a wide variety of options (swag, gift cards, discounts on solutions and charitable donations), means that we can offer something for everyone.
Score 10 out of 10
Vetted Review
Verified User
Using it to enhance advocacy programs and help users stay engaged with products news, enhancement, learning, and training material. An insightful platform to balance work and fun. Initially keeping users engaged and up to date had been slow, however with Influitive in action, it's effortless. The program helps us make the entire education and learning process fun and meaningful.
  • Easy to use
  • Constantly improving features
  • Least stressful and perfectly adaptable
  • Caters to audience globally and is seamlessly integrated with many programs and CRMs.
  • The mobile app needs alot of work.
  • More UX improvement needed than a standard layout.
  • Customizing [the] look and feel can be better.
Anyone looking at creating an advocacy program that helps map ROI and rewards clients for enhancing brand reputation well, Influitive is an amazing platform for that. What's even better is the option to launch a referral program to widen your customer base and improve lead generation. The program has many features that help [the] B2B and B2C industry and proves to be an asset in multiplying your audience and maintaining brand loyalty.
Score 8 out of 10
Vetted Review
Verified User
To rally customers and the general public together to share our business philosophy (and our product), we needed a robust community platform that could deliver an engaging experience where content could be delivered and consumed easily, advocacy could be generated, and an overall feeling of positivity could be nurtured. We wanted people from different companies to band together productively in one space, and we've been able to achieve that through Influitive.
  • Allows you to create compelling and engaging challenges that help your content stand out.
  • The gamification system enables a seamless rewards program that doesn't require a big manual lift.
  • The data and insights are easy to access, analyze, and guide you toward your north star.
  • Organizing the main page of featured content can be a bit limited, and you are a bit beholden to the layout that comes with the platform.
  • Much of the experience requires users to be logged-in, so it is a challenge to showcase content and value props to visitors who do not already have an account.
  • The platform is much more designed for existing customers, making it difficult to build your program around a general public experience.
If you're looking to take your customer engagement to the next level with a differentiated experience that is more on the gamification side, then Influitive will be right up your alley. You can design user journeys that help members work their way through challenges that get them to achieve learning and upleveling, while the entire platform can be filled with ways to drive them toward your company goals of advocacy.
Jon Ashley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
You cannot get anything better than Influitive. We use Influitive as our global customer advocacy platform, to drive advocacy acts via our customers across our business. As a SaaS platform, we use Influitive as a single customer community, which makes it easier to administer whilst giving customers an amazing experience, helping us to gain a share of voice, improved perception, and trust.
  • Simple administration through a single platform.
  • Easy to use and understand.
  • Excellent technical support.
  • Innovative
  • Reports are comprehensive but too complicated to administer
  • The rewards admin is very poor
Influitive is perfect for organizations that want to drive a community approach with customers that fosters closer relationships and mixes business asks with a balance of fun. The other options are that Influitive can be used in other scenarios, such as an employee or partner advocacy hub as alternatives to purely being about the customer.
Score 10 out of 10
Vetted Review
Verified User
We use Influitive as a customer-facing community resource for Prophix customers that supports collaboration, knowledge sharing, and engagement among like-minded users. Its purpose is to strengthen adoption, nurture cross/upsell opportunities, mobilize acts of advocacy and strengthen retention. It also offers a gamified experience. With each completed activity, customers earn points that they can redeem for rewards (e.g. Prophix-branded items, charity donations, or Amazon/Starbucks/Stubhub giftcards).
  • Providing a gamified learning experience
  • Offering an active discussion forum for our customers to share their knowledge
  • Reports, Dashboards, and Metrics
  • More user-friendly ways to pull reports
It's best-suited as a community hub to nurture and mobilize product promoters. It's also great to roll out a variety of campaigns that are aligned with different aspects of your business.
Score 9 out of 10
Vetted Review
Verified User
We implemented our community right before COVID and it was a great way to interact with other employees and keep demonstrating our company culture. It also allows us to get news to our employees in a fun way and helps us spread event news on platforms like linkedin. Our users love earning rewards and staying up to date with company news.
  • Connecting employees
  • Gamifying news
  • Spreading brand awareness
  • Reports can be difficult to fine tune
  • Could be more customizable
Well suited for mid to large sized businesses wanting to promote company culture.
Score 10 out of 10
Vetted Review
Verified User
Influitive is used to manage our customer advocacy program as part of our overall Marketing line of business. We use Influitive to support the platform in which our advocates can interact with each other. We also use it to track referenceable activities for our customers.
  • Really easy to operate for the user
  • Makes advocacy enjoyable for the customer
  • Integrates well with other CRM software, such as Reference Edge and Salesforce
  • Great team of professionals who support you every step of the way
  • Support team is slow to resolve bugs and issues
  • UI could be more updated and catchy
  • Mobile app support could be a lot better
  • A lot of technical bugs I have keep happening over and over again
Influitive is great if you are looking to build a customer advocacy program from the ground up and provide an experience for your customers that is easy and fun. It is also great if you would like to track customer advocacy activities as it integrates well with other software platforms such as Salesforce. Influitive is less appropriate if advocacy is not the primary objective of your program.
Score 10 out of 10
Vetted Review
Verified User
We have been using Influitive for the past 5 years and it has been a gamechanger for our overall loyalty and advocacy program. The platform is very user friendly and also has all the functionality which we need to engage with our customers and create meaningful impact on the business. Our efforts in generating peer reviews, both on G2 and elsewhere, as well as gathering product feedback, driving event registration, amplifying our social channels, and developing a reference group have resulted in significant success. Additionally, these efforts have helped us to strengthen our relationships with our customers. In addition to this, The exceptional support provided by our account and support teams has been essential in enabling us to comprehend and effectively utilize all the features of Influitive.
  • Customer Advocacy
  • Review generation
  • Referrals
  • Reporting and Dashboard
  • Integrations
Our experience with Influitive has been remarkable for our customer reference program. Because of its user-friendly interface, managing our reference requests and monitoring our reference activity feels effortless. Additionally, the integrated rewards system effectively motivates and engages our advocates. The Influitive team's constant availability to offer support and guidance is a plus. We enthusiastically recommend it!
Score 10 out of 10
Vetted Review
Verified User
We use Influitive to connect with our most passionate customers as a way to help them: connect with us as a company; connect with each other; discover a variety of resources that can help them in their roles; and easily share their love of our product with others. Our Influitive instance lives within Product but is leveraged by individuals across the company on a global scale. At the highest of levels, it allows us to develop better genuine relationships with our customer base.
  • Connection: People want to connect in meaningful ways, but discovering how to make those connections isn't always easy. Influitive has a variety of solutions that can not only bring people closer together, but more importantly, allow organizations to do it in a very genuine, human way.
  • Give Knowledge: I haven't seen another solution that enables organizations to so easily share knowledge with customers. The Influitive interface gives administrators a lot of flexibility to serve up different types of content to meet the different personas/personalities of their customer base. This ability keeps engagement high and is a personalized way to deliver e-books, white papers, videos, etc. customers actually want to see.
  • Share Rewards: Everyone likes a bit of thanks! Influitive, again, makes it easy to deliver prizes/pieces of gratitude to customers. Thoughtful, meaningful gifts that make a difference for any organization are just a few clicks away!
  • I would LOVE it if Influtive connected their customers more to each other through a variety of ways, both inside and outside of their own advocacy program.
If an organization wants to easily connect with customers in a meaningful way - Influitive can help them. If they want to deliver quality, diversified content to their customers is an easy-to-understand (and dare I say fun) manner - Influitive can deliver. If an organization wants their customers to feel heard, appreciated and accepted - Influitive can help them accomplish this goal. I believe in Influitive, because I've seen first hand what it's done for our customer base. And it's amazing.
April 13, 2023

Influitive review

Spencer Tumbach | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
We use Influitive for our customer community hub
  • Great communication with account reps
  • Ability to ask questions and have them answered in a timely manner
  • Better tailoring to specific industries
Influitive works really well with some industries, however the industry we are in, I'm not sure they manage many communities similarly. It would be helpful to hear what other success stories are coming from industries like ours.
Rachel Treinen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Influitive as a VIP advocate community to nurture, reward and lean in to our customers to provide insights we can then provide back to our marketing, product and research teams for various purposes. We primarily use our "hub" as a professional development perk for our paid advocates in our two primary customer groups. These "ambassadors" assist us with a variety of activity and give us valuable insights. In turn, our goal is to retain these high value customer by regularly providing access to free and early resources that make their jobs easier, plus opportunities for them to connect with like-minded folks in their industry across the country to share tips and tricks. Through this community, we always have a quick way to source testimonials, quick insights and hand-raisers for focus groups/events/speakers. We're also able to provide a business case to senior leadership that long-term investment in retention tactics have ROI value.
  • Excellent customization abilities including branding, integrations and creative, fully-built out campaigns. This makes it really easy to build a community specific to your industry and needs. Plus, Influitive provides fun campaign template when you're short on creativity.
  • When you purchase Influitive, you're invited to join the Influitive VIP community for product updates, free resources and events and access to your own community of like-minded advocacy marketers to learn from. This has been surprisingly helpful even as my role has changed and I now spend less time directly managing our Influitive platform.
  • The ability to track and group your community members is helpful for segmentation, providing customers with a tailored experience and locating specific members for any given reason.
  • The Admin view is not as intuitive as the user view and the functionality just isn't as great. I wish it had almost the same layout/interface as how the customer sees it so I didn't have to constantly enter Preview mode.
  • I wish there were more included integrations in the regular Influitive package.
Influitive works well for rewarding and nurturing your star customers and advocates, as well as newly acquired customers, who are highly interested in professional development opportunities, networking and exclusive resources. In turn, marketing and product can benefit from these advocates to help bolster more content to draw in new members. For us, this community isn't best suited for prospects at the evaluate/try phase who are more interested in highly-specific product information and purchasing information.
Katie Meeker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Influitive to help scale our current advocacy program. We're typically fielding requests throughout the organization for customer participation (i.e. case studies, quotes, reviews, feedback, etc.). Influitive helps us do this at scale with our engaged pre-set advocates list. We recently turned on the Community functionality as well so that we can encourage conversation not only between advocates - but also between EEs and advocates (i.e. Product Marketing managers) on new feature feedback.
  • Advocacy at scale
  • Gamification for participants
  • Easy gifting/rewarding redemption from w/in the platform (w/Tango Card)
  • Engagement is critical for the advocacy program, and always having to post challenges can amount to 50% of a persons job. Would be great if there were more engagement features that didn't require challenge postings.
  • Homepage/UI is a little confusing when the community is added - less real estate going to the challenges
  • Would love to see more slack like functionality to encourage real time convos (vs. just the messaging)
Influitive is great if you have an existing advocacy program and you need help scaling. In my opinion, it is not great if you are starting from scratch. You need to have a defined strategy, understand goals, and have a pool of customers in order for Influitive to be successful. It's also not great for engaging Sr. Leaders (i.e. VP+) given that they're less likely to log in to a platform like this.
Nicole Zuccaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are the first company in our industry to launch a gamified digital community for our customers. My company was looking to educate, engage and inspire our customer base to be active in activities like share best practices and industry insights. Having a marketing tool like Influitive was able to take a basic concept of onboarding customer and educating them to a more fun, engaged level of participation. We are able to see the customer journey through a different lens.
  • Instant gratification alert: what normally took months or still pending answers to big asks, sometimes happens in less than an hour or in real time.
  • The software itself is user friendly and visually appealing. Being a past customer, I have only seen it get better and better from 5 years ago.
  • The customer service at Influitive is a 5 star experience. Every moving part is a positive, knowledgeable and a pleasure to work with. Meaghan, Dylan, Diana and Brent are the best and I couldn't have done this without them!
  • I wish I had some, but honestly I don't right now. When you are a happy customer, its hard to come up with something.
Besides being a great product, the customer service is untouchable. From beginning to end, I have had great technical and administrative support in a fast manor.
Score 10 out of 10
Vetted Review
Verified User
We use Influitive for our advocate hub. This allows us to give visibility to our advocates for all the activities they do for us. Before Influitive, we had no way for our advocates to self-service and track how many points and what activity they were doing for us. It also helped bring a sense of community to our advocates. This is a platform where they control how much they engage with us and their peers.
  • Creating experiences that we can customize
  • Integrations into other systems
  • Allowing us to control the journey our advocates take
  • Also being a trusted advisor
  • Notification in the integrations section when new updates are ready
  • Within the members list, being able to sort by status
  • For the activity feed, hiding most of the details and only showing one row per activity
When we were looking for a solution to integrate with our other systems, Influitive worked with not only us but our other vendors. This allowed our internal users to continue doing what they were doing and bring visibility to both our internal teams and advocates without having to duplicate any effort.
Alyssa Vorhees (Ahlers) | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Influitive helps us through our Customer Advocacy mission to take care of our customers first. It allows us to build a community with our exclusive clients and have a direct connection with them to have a say in the future of products to meet their needs, all while allowing them to network with one another in a way they would never have before!
  • Customer service
  • Gamification
  • User interface
  • Calendarized challenge post visibility
  • Exporting reports directly from the tool (instead of sent via email)
As someone who was new to customer advocacy, the Influitive tool was extremely intuitive. Most of all, their customer support team is unmatched! I love working with Claire!
Score 9 out of 10
Vetted Review
Verified User
We use Influitive to support our customer loyalty program and various business goals. Its gamification features, targeting options, and rewards section help us to deliver results and promote various marketing collaterals. The flexibility to customize the hub as per our branding also ensures the look and feel of our company values. It has definitely helped us to engage our clients and deliver an exceptional experience to them. The scope of using this product is endless with its gamification and reporting features. I would highly recommend this product to someone who is looking to cater to their customer marketing initiatives.
  • Great gamification
  • Integration support
  • Emails from within the hub
  • Data syncing becomes difficult sometimes
  • Video tutorials for reporting and dashboard
If someone is looking to have a single platform to run both their loyalty as well as community, then it's a great platform. Right from reporting to targeting, you can explore a lot on the hub.
Score 9 out of 10
Vetted Review
Verified User
We use Influitive to house two online communities for our company. Influitive allows us to connect with thousands of customers and partners across the world, providing opportunities to connect that would have otherwise been impossible.
  • Their teams are extremely supportive and a fantastic resource for suggestions and ideas.
  • They take feedback on board to improve the experience for the customer and end user.
  • They provide opportunities to connect with other community managers and increase knowledge.
  • They could improve the speed they resolve feature requests.
  • They could provide a roadmap of features that are being worked on.
Influitive is brilliant for online communities both for internal advocates and external advocates. It works particularly well to provide connection opportunities globally with your customers and/or partners. The reporting allows you to track ROI and engagement in your communities. You are able to tailor your content and design aesthetic to reflect your brand.
Score 9 out of 10
Vetted Review
Verified User
We use Influitive for our customer advocacy program. We were going to start a program & platform from scratch, however, after seeing Influitive, realized there was no way we could do it without a platform like this.
  • Onboarding/implementation/customer success - we have had so much help in launching our program and finding success with it!
  • Intuitive platform - easy to navigate & understand, good documentation
  • Amazing integrations with common things like Salesforce, Discourse, and more
  • Accessibility could be improved - would love to see room for things like alt text and other accessibility measures that can be taken
  • Some of the interface is a little clunky and I wish there was a way you could do things easier - example: I wish I could duplicate rewards and change one or two things instead of starting the process over
Influitive is perfect if you are wanting to launch and manage a full-scale customer advocacy program, complete with rewards, badging, gamification, and integrations with other community platforms such as Discourse.
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