Overall Satisfaction with Lightspeed Restaurant
We are using it in our taproom to serve customers. Both on-premise and off-premise, dock sales and retail. It lets us get detailed reporting and is very intuitive. It also tracks tip share and is an easy interface with our customers. We are happy with the upgrade from our previous system.
- Great Customer Service.
- Intuitive.
- Great for reporting.
- Easy for customers to close their tab/ticket.
- Refunding from the POS instead of the back office.
- More versatility for discount approvals. Currently, the manager has to approve EVERY discount. It would be nice if you could pick and choose which ones to password protect.
- We wanted to upgrade for better reporting and this system is wonderful for that!
- Tipping for the staff has greatly improved with Upserve! I like that we can set a tip default.
I haven't used any other products.