UserIQ - Good but not great
November 21, 2019
UserIQ - Good but not great
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserIQ
UserIQ was used for in application walkthroughs for new accounts that onboarded with Kenect. It was also used to promote new features or releases that we wanted our customer base to see immediately upon login. We also used it to gather NPS.
- NPS surveys.
- New account walkthroughs.
- Resource guides on best practices.
- NPS delivered great insight into our customer base but was not the sole purpose of our purchase. We actually wanted an increase in user adoption rates which were not accomplished through our walkthroughs.