UserIQ - Good but not great
Anonymous | TrustRadius Reviewer
November 20, 2019

UserIQ - Good but not great

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserIQ

UserIQ was used for in application walkthroughs for new accounts that onboarded with Kenect. It was also used to promote new features or releases that we wanted our customer base to see immediately upon login. We also used it to gather NPS.
  • NPS surveys.
  • New account walkthroughs.
  • Resource guides on best practices.
  • NPS delivered great insight into our customer base but was not the sole purpose of our purchase. We actually wanted an increase in user adoption rates which were not accomplished through our walkthroughs.
UserIQ is well suited for all SaaS products and can be used for onboarding new accounts to help them through a "one too many" strategy of self-training.

UserIQ Feature Ratings

Product usage
8
Help desk / support tickets
8
NPS surveys
10
Automated workflow
7
Customer health scoring
7
Customer segmentation
7
Customer health trends
7
Engagement analytics
8
Dashboards
7
Role-based user permissions
8
API
8
Integration with Salesforce.com
8
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated