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What is UserIQ?

UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption.According to the vendor, key benefits include:effectively scale onboardingincrease feature usageaccelerate time-to-valueultimately drive more revenue…

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Recent Reviews

TrustRadius Insights

UserIQ has proven to be an invaluable tool for SaaS companies looking to effectively communicate with their users. With its in-app …
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Popular Features

View all 18 features
  • Product usage (5)
  • NPS surveys (5)
  • API (5)
  • Help desk / support tickets (5)

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What is UserIQ?

UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate…

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Product Demos

The Customer Conference 2021 Virtual Event - UserIQ Demo Stream with Lawton Ursrey


UserIQ's Customer Success Platform: Get Centered on Customer Success


Overview of UserIQ

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This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Avg 8.6

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Avg 8.5

Customer Data Extraction / Integration

Customer data extraction / integration

Avg 8.6

Customer Success Management

Customer Success Management

Avg 8.3

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

Avg 8.3
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Product Details

What is UserIQ?

UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption.

According to the vendor, key benefits include:
  • effectively scale onboarding
  • increase feature usage
  • accelerate time-to-value
  • ultimately drive more revenue throughout the customer journey

UserIQ Integrations

UserIQ Competitors

UserIQ Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions, WalkMe, and Woopra are common alternatives for UserIQ.

Reviewers rate Role-based user permissions and Integration with and Customer health trends highest, with a score of 10.

The most common users of UserIQ are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
UserIQ is a critical user intelligence program within my department. We use it in liaison with the sales and marketing departments , to gather real-time insights from our day on day engagement with customers , across mobile and web platforms.
With UserIQ, not only are we gathering real time user feedback from customer engagement , but we are also influencing customer behaviour , and driving customer adoption of select products using UserIQ call to action features.
  • Credible third party integration with important analytics software tools we have. This ensures that we are able to migrate all of our data into a single location.
  • Call to action - UserIQ provides a set of features around user engagement and segmentation , which helps in pressuring users to take actions ,we want them to take.
  • In-app communication .
  • We did experience problems manually mapping UserIQ features into our application , and this had to do with some of the guides we were provided with by UserIQ, being outdated.
  • The UserIQ help center as well contains a series of outdated tips and screenshots , which only complicate matters from an integration perspective.
For vital user intelligence needs such as user prospecting , segmentation, engagement through in-application messaging , UseriQ is very suited. My only issue with this program is the integration phase , asides which ,I think it does a uniquely great job in every other area.
Score 9 out of 10
Vetted Review
Verified User
The UserIQ platform is easy to use and does not require a lot of time or administrators to be effective. The customer success team is always available to assist with any issues. Specific to the platform, the health score dashboard provides valuable insights into employee overall health. In addition to giving an easy-to-understand summary of our customers' health, it enables us to drill down by using a variety of filters to find issues that need to be addressed.
  • Engagement with customer segments has become a vital function, and the dashboard in this section allows us to monitor and assess the health, pulse, adoption, and usage of our customers.
  • UserIQ's support staff meets their customer's business needs or implements solutions that benefit every user. They are efficient, knowledgeable, and effective.
  • UserIQ lets you segment your customers, so you can learn what they do and how they behave. You can also implement surveys for instant feedback with high completion rates by your users.
  • UserIQ's interface also makes a number of incorrect assumptions about the data I'd like to see. On the Feature Detail page, for example, I can only see the past 30 days - there is no option to drill deeper.
  • A bulk action option would be nice for updating campaigns, such as changing the segment for multiple campaigns at once instead of editing each one individually.
In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
Score 6 out of 10
Vetted Review
Verified User
My organization uses User IQ to set up reports in the sales force side of the business. It addresses giving insights into these customers and allows us to communicate and view data such as customer health. The scope of the case is small scale as it is not a large organization.
  • Gain information which otherwise wouldn't be accessible
  • Good customer service
  • Health score dashboard
  • Some bugs which occur infrequently, although quickly resolved
  • Help center is not always entirely up to date
User IQ is appropriate particularly for unlocking insights into information about the customer without any problems, like mentioned previously the health dashboard is particularly liked within the business. On the visual side, It is also strong as it is fairly simple to use. Perhaps one less suitable is to actually present this data informal settings, as the output isn't suited for this.
Score 8 out of 10
Vetted Review
Verified User
UserIQ was used for in application walkthroughs for new accounts that onboarded with Kenect. It was also used to promote new features or releases that we wanted our customer base to see immediately upon login. We also used it to gather NPS.
  • NPS surveys.
  • New account walkthroughs.
  • Resource guides on best practices.
UserIQ is well suited for all SaaS products and can be used for onboarding new accounts to help them through a "one too many" strategy of self-training.
Score 7 out of 10
Vetted Review
Verified User
  • Our customer success team tracks customer health ratings
  • Our customer success and product teams look at feature usage
  • Our customer success team uses the onboarding/walkthrough campaigns
  • Have a really easy way to tag features and know what you're tracking.
  • Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
  • Some interesting dashboard views and you can slice users/accounts many different ways.
  • Pretty user-friendly interface.
  • Easy to collect qualitative data (nps, survey, etc.).
  • Pricing can be prohibitive. Would love to use this on some of our B2C apps but it will be too expensive. Works much better in a B2B model or something with lower usage levels.
  • Connections seem fragile so frequently having to monitor that things haven't broken.
  • Some features missing that seem standard (real-time usage, incomplete user journey, can't see hotspots for clicks - have to tag an element explicitly).
Well suited for adding user-walkthroughs to your app or in-app experiences. This is where it shines over something like Google Analytics. Also strong in measuring account/user health since both can be tracked down to a user level.

Weaker with advanced data analysis as they're missing some features that are really helpful in making UX and other product decisions.

Better in B2B than B2C because of their pricing model.
May 18, 2018

UserIQ Review

Bridgette Reynolds | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We currently use UserIQ to create and manage walkthroughs for our users, run banners, and announcements and NPS surveys. Our whole organization uses it from time to time. We are able to keep track our how much our users are using the platform along with what features they aren't using. It's been a wonderful tool!
  • Customer service is excellent.
  • Once you get the hang out using the walkthroughs, they are really beneficial.
  • Running reports of users on surveys!
  • Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!
As I said in a previous question, it's great for tracking our users and how much they are using the platform along with what features they are and aren't using. It's helped us with reaching out directly and giving our users the information they need to start using those features.
Esther Kim | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We are currently utilizing UserIQ to create in-app announcements and in-app guided tours for our SaaS products.

In-app announcements are fantastic for announcing patch updates and any new facelifts done within our SaaS platforms. It also allows me to segment the users who will be seeing this message which has been fantastic for announcing product specific updates.

With new UI facelifts and enhancements, users frequently need guidance through the newly updated UI. The guided tours have been a great addition to our existing customers as well as our new customers to learn about each function and option within our SaaS tools. Once again, the segmentation tool does much of the heavy lifting as well as it allows us to see the rate of completion of each guided tour for all audiences.
  • Segmentation of users - we've discovered new segments of audiences that we've never thought of through analyzing our UserIQ data.
  • Easy to use UI - with the new UserIQ UI update, it's easier than ever to create in-app/website messaging. It's very intuitive and easy to create.
  • Great customer service - UserIQ has worked with us very closely to implement this solution for our business. They are very responsive and helpful with their customer support.
  • Adding Heat mapping/Scroll tracking/Live user session viewing - I think this could give me further options for segmentation and give me higher visibility of where customers may be facing difficulties when creating further in-app messaging.
Do you have SFDC? Are you far from the standard setup? Need a team to help you with integration on your highly customized SFDC platform? UserIQ is for you.
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