UserIQ Reviews

6 Ratings
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Score 7.6 out of 101

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Reviews (1-4 of 4)

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Score 7 out of 10
Vetted Review
Verified User
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  • Our customer success team tracks customer health ratings
  • Our customer success and product teams look at feature usage
  • Our customer success team uses the onboarding/walkthrough campaigns
  • Have a really easy way to tag features and know what you're tracking.
  • Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
  • Some interesting dashboard views and you can slice users/accounts many different ways.
  • Pretty user-friendly interface.
  • Easy to collect qualitative data (nps, survey, etc.).
  • Pricing can be prohibitive. Would love to use this on some of our B2C apps but it will be too expensive. Works much better in a B2B model or something with lower usage levels.
  • Connections seem fragile so frequently having to monitor that things haven't broken.
  • Some features missing that seem standard (real-time usage, incomplete user journey, can't see hotspots for clicks - have to tag an element explicitly).
Well suited for adding user-walkthroughs to your app or in-app experiences. This is where it shines over something like Google Analytics. Also strong in measuring account/user health since both can be tracked down to a user level.

Weaker with advanced data analysis as they're missing some features that are really helpful in making UX and other product decisions.

Better in B2B than B2C because of their pricing model.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
UserIQ was used for in application walkthroughs for new accounts that onboarded with Kenect. It was also used to promote new features or releases that we wanted our customer base to see immediately upon login. We also used it to gather NPS.
  • NPS surveys.
  • New account walkthroughs.
  • Resource guides on best practices.
UserIQ is well suited for all SaaS products and can be used for onboarding new accounts to help them through a "one too many" strategy of self-training.
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Bridgette Reynolds profile photo
May 18, 2018

UserIQ Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
We currently use UserIQ to create and manage walkthroughs for our users, run banners, and announcements and NPS surveys. Our whole organization uses it from time to time. We are able to keep track our how much our users are using the platform along with what features they aren't using. It's been a wonderful tool!
  • Customer service is excellent.
  • Once you get the hang out using the walkthroughs, they are really beneficial.
  • Running reports of users on surveys!
  • Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!
As I said in a previous question, it's great for tracking our users and how much they are using the platform along with what features they are and aren't using. It's helped us with reaching out directly and giving our users the information they need to start using those features.
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Esther Kim profile photo
Score 10 out of 10
Vetted Review
Verified User
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We are currently utilizing UserIQ to create in-app announcements and in-app guided tours for our SaaS products.

In-app announcements are fantastic for announcing patch updates and any new facelifts done within our SaaS platforms. It also allows me to segment the users who will be seeing this message which has been fantastic for announcing product specific updates.

With new UI facelifts and enhancements, users frequently need guidance through the newly updated UI. The guided tours have been a great addition to our existing customers as well as our new customers to learn about each function and option within our SaaS tools. Once again, the segmentation tool does much of the heavy lifting as well as it allows us to see the rate of completion of each guided tour for all audiences.
  • Segmentation of users - we've discovered new segments of audiences that we've never thought of through analyzing our UserIQ data.
  • Easy to use UI - with the new UserIQ UI update, it's easier than ever to create in-app/website messaging. It's very intuitive and easy to create.
  • Great customer service - UserIQ has worked with us very closely to implement this solution for our business. They are very responsive and helpful with their customer support.
  • Adding Heat mapping/Scroll tracking/Live user session viewing - I think this could give me further options for segmentation and give me higher visibility of where customers may be facing difficulties when creating further in-app messaging.
Do you have SFDC? Are you far from the standard setup? Need a team to help you with integration on your highly customized SFDC platform? UserIQ is for you.
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UserIQ Scorecard Summary

Feature Scorecard Summary

Role-based user permissions (2)
9.0
API (2)
8.6
Integration with Salesforce.com (2)
8.6
Product usage (2)
7.5
Help desk / support tickets (2)
8.0
NPS surveys (2)
9.5
Customer profiles (1)
9
Automated workflow (2)
8.5
Internal collaboration (1)
1
Customer health scoring (2)
8.5
Customer segmentation (2)
8.0
Customer health trends (1)
7
Engagement analytics (1)
8
Dashboards (1)
7

About UserIQ

UserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption.

According to the vendor, key benefits include:
  • effectively scale onboarding
  • increase feature usage
  • accelerate time-to-value
  • ultimately drive more revenue throughout the customer journey

UserIQ Integrations

Zendesk, Slack, Salesforce Lightning Platform (formerly Salesforce App Cloud)

UserIQ Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

UserIQ Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Video Tutorials / Webinar

UserIQ Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Mobile Web