Item: UserIQ
Rating: 6
Author: Verified User

Overall Satisfaction with UserIQ

Use Cases and Deployment Scope

My organization uses User IQ to set up reports in the sales force side of the business. It addresses giving insights into these customers and allows us to communicate and view data such as customer health. The scope of the case is small scale as it is not a large organization.

Pros and Cons

Pros

Gain information which otherwise wouldn't be accessible
Good customer service
Health score dashboard

Cons

Some bugs which occur infrequently, although quickly resolved
Help center is not always entirely up to date

Return on Investment

Allowed us to make surveys quickly, saves time.
Communication with specific segments is efficient.

Alternatives Considered

N/A - have not previously used other products in this field which compare. It is a new product to us.

Key Insights

Do you think UserIQ delivers good value for the price?

Not sure

Are you happy with UserIQ's feature set?

Yes

Did UserIQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserIQ go as expected?

Would you buy UserIQ again?

Yes

Other Software Used

Azurepath, Pipedrive

Usability

This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.

Support Rating

Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.

Likelihood to Recommend

User IQ is appropriate particularly for unlocking insights into information about the customer without any problems, like mentioned previously the health dashboard is particularly liked within the business. On the visual side, It is also strong as it is fairly simple to use. Perhaps one less suitable is to actually present this data informal settings, as the output isn't suited for this.

UserIQ Feature Ratings

Comments

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