An Excellent All-Around CRM Solution for Small to Mid Size Businesses
August 30, 2018

An Excellent All-Around CRM Solution for Small to Mid Size Businesses

Jeff Knowles | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

We currently use VanillaSoft for outbound sales, both to existing clients and also to prospective customers.

Pros

  • SMS
  • Email Drip Campaigns
  • Easy call scheduling and follow up

Cons

  • SMS could include the ability to text pictures and links
  • Automated SMS campaigns
  • More efficient workplace with a need for fewer employees
  • A higher level of overall service. Easily keeps all sales representatives on the "same page" with detailed notes
In my opinion, VanillaSoft is most appropriate for small to medium sized businesses who are looking for an easy to implement CRM system with the ability to reach customers in a variety of ways (call, text, email).

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