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February 22, 2020

Buy it now

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

We are calling alumni of our college and asking if they would like to make a donation to the campus. It is being used by all callers. There aren’t any problems I have seen but my supervisor every shift has to reset our phone numbers and voicemails to the correct person. Meaning, when each individual logs in, it has to be reset.
  • Clear voice on the call.
  • Website is easy to use.
  • Putting a voicemail on is timely.
  • Increased productivity.
  • Increased sales.
It allows the users to not have to change screens constantly when making a phone call.

Do you think VanillaSoft delivers good value for the price?

Yes

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

Yes

Did implementation of VanillaSoft go as expected?

Yes

Would you buy VanillaSoft again?

Yes

It is well suited for large organizations such as my school. Many hundreds of phone calls are made every night. Compared to the previous vendor, this one is so much better! It allows callers on the phone to have everything they might need to help make the call go great.