Item: VanillaSoft
Rating: 10
Author: Deborah Walker

Overall Satisfaction with VanillaSoft

Use Cases and Deployment Scope

VanillaSoft is an excellent system to manage your
prospects for appointment setting. It is very easy to use and I like
the ability to see the time and date of prior calls and the notes of the
conversation. New contacts and phone
numbers can be added easily. It’s a
great time-saving tool to use for appointment setting. If an issue arises, the help support staff
resolves it quickly and is very courteous. The whole team uses VanillaSoft.

Pros and Cons

Pros

Recordings of calls for easy access.
The ability to type lengthy notes and review them before a call.

Cons

Would like to see it move a bit quicker after resulting a call.

Alternatives Considered

Five9

Key Insights

Do you think VanillaSoft delivers good value for the price?

Not sure

Are you happy with VanillaSoft's feature set?

Yes

Did VanillaSoft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of VanillaSoft go as expected?

I wasn't involved with the implementation phase

Would you buy VanillaSoft again?

Yes

Likelihood to Recommend

Vanilla Soft is great for appointment setting, and phone calls, and has everything I could need.

Comments

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VanillaSoft is an excellent tool for appointment setting