VanillaSoft is the best CRM in the business. Change my mind!
February 18, 2020

VanillaSoft is the best CRM in the business. Change my mind!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

We use it to take inbound leads and customize their profile. We can send emails, text messages, and respond and view their interactions with us. Store it seems like an unlimited amount of information about the client. You can customize the information needed to keep the client's information and what is really nice is the ability to have it auto-populate as soon as the lead is transferred in.


  • Automated lead population
  • Simplistic user-friendly.


  • Auto capitalization
  • Email rejected or not valid
  • Interaction with clients
  • Sales
Zoho did not offer the simplistic accessibility that VanillaSoft does. What I love about VanillaSoft vs Zoho is the platform is made for any user, beginner or expert. The layouts are completely different in a sense of user-friendly capabilities. I would recommend VanillaSoft over any other CRM that I have ever used in any business I've worked for or even used myself.

Do you think VanillaSoft delivers good value for the price?


Are you happy with VanillaSoft's feature set?


Did VanillaSoft live up to sales and marketing promises?


Did implementation of VanillaSoft go as expected?


Would you buy VanillaSoft again?


VanillaSoft is an absolute must for any sized office handling multiple clients that need their leads to be organized. If you are a small business or a large one, VanillaSoft offers everything that you will need to manage your book of business. What I love most if the simplistic designs and access to all plates and navigation between each.


More Reviews of VanillaSoft