VanillaSoft implementation
September 02, 2021

VanillaSoft implementation

Shaun Krogulski | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with VanillaSoft

We are using it in our Marketing department for constituent solicitation and out reach. It is a modern calling solution that integrates texting and emailing in a prescriptive way instead of all or nothing.
  • VanillaSoft allows you to mold it to your business, by giving you as many custom fields as you want.
  • It has smart marketing technology, where giving specific results guides how a constituent is contacted and managed in the future.
  • VoIP line management and assignments are unwieldy.
  • Granular permissions and controls for user access don't exist and should.
The companies we evaluated are not on the list you provided. VanillaSoft was selected due to its flexibility and other stewardship connection streams.

Do you think VanillaSoft delivers good value for the price?

Not sure

Are you happy with VanillaSoft's feature set?


Did VanillaSoft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of VanillaSoft go as expected?


Would you buy VanillaSoft again?


Blackbaud CRM, Axure RP, Microsoft 365 (formerly Office 365)
It is clearly designed for sales calling and 1 license for 1 employee. It doesn't work as well for a set number of licenses that would be shared amongst a group of part-time callers.