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Blackbaud CRM

Blackbaud CRM

Overview

What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

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Recent Reviews

TrustRadius Insights

Efficient Data Management: Users have praised the system for its ease in linking email interactions, storing relevant information, and …
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Good product!

8 out of 10
January 02, 2024
Incentivized
We use it to keep with information on our donors; how much they have given, where they live, their communication preferences, interactions …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Blackbaud CRM?

Designed for large, complex organizations as well as federated and international nonprofits.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Kindful, a Bloomerang product?

Kindful aims to help nonprofit organizations across the world fundraise more effectively. Kindful includes fundraising tools, reporting, and analytics all in one CRM. Kindful was acquired by Bloomerang in January, 2021. It is now a Bloomerang product.

What is Neon CRM?

Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, to enable more engagement and revenue. It can be used to manage fundraising campaigns, events, communications,…

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Product Details

What is Blackbaud CRM?

Blackbaud CRM for enterprise-scale Nonprofits, Higher Education, and Healthcare organizations combines data management and automation with the ability to scale, adapt, and integrate across applications to retain and grow supporter value​. Its out-of-the-box capabilities enable enterprise-level advancement organizations to work more effectively with large, multidimensional datasets, including:

  • A holistic view of constituents to manage interactions with them based on whether they are Individuals, Households, Groups, or Corporations and maintain visibility into corporate hierarchy. 
  • Sophisticated donor management capabilities such as Stewardship Plans, Fund Management, Recognition Programs, Naming Opportunities, and Donor Challenges to increase donor engagement.
  • Market segmentation to support complex multi-channel outreach programs.
  • Research and Analytics powered by Blackbaud’s native prospect research tool, ResearchPoint, including data modeling and benchmarking.
  • Mobile and web access to empower on the go fundraisers with constituent information through their mobile devices.
  • Direct data access to cloud environments via read-only, read-write, and self-service developer portal to speed development cycle while maintaining control and optimizing security and compliance.
Blackbaud CRM is also extendible and customizable, with a software development kit, and tools like Page Designer that can be used to modify pages and forms without technical knowledge.

Blackbaud CRM Features

  • Supported: A single source of truth with a holistic view of constituents whether they are Individuals, Households, Groups, or Corporations
  • Supported: Moves management and stewardship capabilities to expand and nurture major donors
  • Supported: Segmentation support for multi-channel campaigns
  • Supported: Planned Giving, Matching Gift Management, and Online Giving to support specialized fundraising needs
  • Supported: Automated receipting and acknowledgement, end-to-end credit card processing and robust accounting functionality streamline gift and revenue management
  • Supported: Ability to tap into Blackbaud's philanthropic data set and data modeling
  • Supported: Integration with business intelligence and data analytics solutions.
  • Supported: Microsoft integrations to automate key visualizations, workflows and build low-code/no-code apps
  • Supported: Open, industry-standard REST APIs to extend and customize the core CRM solution.
  • Supported: Wide selection of partner apps in Blackbaud Marketplace.
  • Supported: Extensible revenue data model to manage process of tracking, crediting and recognizing donors based on the gifts they make
  • Supported: Embedded data hygiene management including duplication management and address validation

Blackbaud CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationMobile Web
Supported CountriesGlobal - US, Canada, EMEA, Asia-Pacific

Frequently Asked Questions

Designed for large, complex organizations as well as federated and international nonprofits.

Salesforce Sales Cloud, Bloomerang, and Ellucian CRM Advance are common alternatives for Blackbaud CRM.

Reviewers rate Implementation Rating highest, with a score of 8.1.

The most common users of Blackbaud CRM are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(112)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Efficient Data Management: Users have praised the system for its ease in linking email interactions, storing relevant information, and pulling necessary data effortlessly.

Flexible Interface: Many users appreciate the user-friendly history display, customization options, and the ability to generate prospect lists quickly with just a few clicks.

Advanced Analytics Capabilities: Reviewers have highlighted Blackbaud's sophisticated functionality, analytics features, wealth screening tools, efficient tracking of charitable donations, and overall effective prospecting support. Additionally, they value Blackbaud's role in supporting donor/supporter growth and providing streamlined processes for donation collection. The seamless integration with other products and plugins further streamlines various operational aspects for users.

Customization Challenges: Users have found certain aspects of Blackbaud non-customizable, making it difficult to tailor the software to their specific needs. They also noted limitations in customization options, hindering their ability to optimize the system for their organization's requirements.

Slow Updates and Support: Reviewers have mentioned that software updates and support from Blackbaud are slow and sometimes ineffective, leading to frustration and inefficiencies in operations. Some users have experienced delays in receiving necessary updates, impacting their workflow efficiency and overall satisfaction with the platform.

Integration Hurdles: Some users have expressed challenges with the closed ecosystem of Blackbaud, finding it difficult to integrate with other CRM software effectively. They have encountered obstacles when trying to connect Blackbaud with external systems for seamless operation, causing compatibility issues and additional complexities in data management processes.

Attribute Ratings

Reviews

(1-25 of 36)
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January 16, 2024

Blackbaud

Tara Michaels | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it to look up data on constituents I work with and keep others in the loop by recording my interactions with constituents. It is helpful to have one place to look for all information about a constituent.
  • Allows me to link my email interactions directly into the system
  • Has areas to store all information about a person
  • Easy to pull just the information I need
It is very well suited as a CRM, but not as well set up to manage volunteers. I know our company has had to do some workarounds. I manage volunteers on another platform.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Blackbaud CRM to house the data on all of our donors and constituents. It tracks information on them such as giving history, contact information, education info, events attended, and employment information. I use many data points when pulling in constituents to mass communication efforts. I also use data points to do prospect research and refer major gift prospects to major gift officers.
  • Easy to edit data points (address, etc.)
  • When viewing a constituent you can see a lot of data points at once
  • Giving history is fairly easy to navigate and understand
  • When querying data, it will double count gifts (self credit and spouse credit)
  • Unable to delete prior contact info, can only end date it
  • Unable to list preferred pronouns
It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use blackbaud CRM for fundraising purposes across a major public university campus. Blackbaud CRM covers all aspects of our donor and alumni engagement, from major gift fundraising, events, volunteer boards, annual fundraising, marketing segmentation and athletic points.
  • Display of Information
  • Customization
  • Covering all aspects of fundraising
  • Though Customizable, can be difficult to do
  • Expansion of Salesforce like interaction management
Blackbaud is very comprehensive. Sometimes too comprehensive. It works great in the space of Donor Profiles and Major Gift fundraising. The reporting tools are almost overwhelming and can struggle with performance.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use BBCRM to track all gifts by Alumni, Donors and friends to the University. This includes actual cash gifts, pledges, matching gifts, planned gifts etc. We populate the system with in depth bio, personal and financial data and then use the system to sort and highlight potential prospects. The system is available to all staff at the University although access to certain data is restricted by use case. Currently we have about 500 active users across campus. The system is available 24/7 and is reachable via any internet connection through a series of secure firewalls and MFA. It is also available on IOS devices.
  • Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
  • Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
  • well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
  • Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information
  • Tighter integration with other BB products like Award Management would be nice
  • Better emailing and event modules within BBIS would allow us to do more within CRM and not have to support extra software
  • More and better API will allow users to build more sophisticated interface to external products
I think scale is the largest consideration. When you are trying to manipulate and work with a 600K of records or more, a smaller system with less flexibility and capability will not function. BBCRM is fully integrated and fairly consistent in it's approach. Unlike some systems that you might customize with different modules or apps this is a complete system. You may not use all of it at the start, but it's potential is always there. We are continuing to turn on new modules and functions, already in the system, and finding new value with existing data. We do not have buy extra "apps" or modules to get things done.
January 02, 2024

Good product!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it to keep with information on our donors; how much they have given, where they live, their communication preferences, interactions with our fundraisers, and other data points that help us determine who to ask for a gift and how much to ask. We have almost 9M records of donors with all of this information and the database is crucial to my every day work.
  • Volume of information it can hold
  • Flexibility around customizing how we store data
  • Making customizations easier
  • There are some free text fields that are so small it makes reading things like a contact report very difficult.
The decision of what database to use varies greatly depending on what type of organization, what kind of technical support the org will have, how many records, how many users, what type and how much information you want to store, the reporting capabilities, etc.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses Blackbaud to capture constituent (alumni, faculty/staff, current students, friends) information, including biographical, education, involvements, interactions, and revenue; and query this information based on fundraiser needs.
  • Blackbaud constituent profiles are easy to navigate to find basic information (address, phone, email, prospect manager, documentation).
  • The constituent summary at the top of the constituent page is useful for quickly seeing pertinent information.
  • Links embedded within the constituent summary make it easy to quickly navigate a constituent's profile.
  • Certain aspects of Blackbaud are oddly non-customizable.
  • Blackbaud updates/support is slow and often ineffective - our organization switched to Microsoft 365, which is apparently incompatible with Blackbaud. Help/support recommended clunky workarounds that don't actually work, rather than proactively enhancing compatibility
  • There should be a flag in constituent search to show which people in the results list are deceased.
  • Query isn't very user friendly. It should be simple to locate the information that you want to pull, and add parameters to that information. Instead you have to write multiple queries to set parameters, then write a query that looks at those other queries. It's time-consuming and easy to make mistakes, and the knowledge/proficiency is difficult to explain or transfer to new staff.
  • Blackbaud generally just feels like its technology is outdated. It wasn't built for the needs of a modern organization, and its developers have failed to make the necessary improvements over time to stay competitive.
Blackbaud is a fairly straightforward CRM, easy to train and navigate, which allows new users to jump in quickly and begin searching or pulling information from it. It's critical that standards and uniformity are set by an organization from the beginning, though. This is what makes the retrieved information useful. Additionally, making global changes is a clunky, difficult process in Blackbaud, so it's better to define all terms and parameters from the start than try to adjust it later.
Betsy Schmidt-Gullett | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We utilize it for donor records, prospect management, bbis, wealth screening, donor information
  • Analytics
  • Wealth screening
  • Sophisticated functionality
  • Customer service
  • New development
I’ve greatly enjoyed using crm. My concern is that they no longer seem to be supporting out with new functionality. This causes us to create new solutions in house or through outside vendors
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use CRM to manage all alumni, parent, and student data. It is largely focused on fundraising activity, relationship building through engagement, and moves management for prospects. It addresses many things at once - it is a one-stop place to find information. I use it daily and regularly as a fundraiser. It keeps track of my prospects, managing those relationships, and fundraising activity. Thankfully, our in-house team of Information Services routinely makes improvements and listens to feedback from fundraisers who use it nearly everyday.
  • Makes it easy for fundraisers to keep track of the activity they need or want to accomplish
  • Allows fundraisers to easily enter email correspondence through their email add-on
  • Listens to customer feedback and makes quality enhancements
  • The sticky function of data filtering.
  • It can be overwhelming because there is so much information.
  • The way revenue/gifts are can be confusing. There are also too many tabs to find information.
  • There are a lot of little frustrations and tedious little steps to complete.
It is advanced and relatively easy to use. It keeps track of information well and makes it easy for fundraisers to manage their relationships. It may work well for organizations with a lot of alumni (maybe 20-30,000?). Not sure. It may not be best for smaller nonprofits because it is a significant financial investment.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I work in stewardship, so I use the CRM to maintain fund records, update stewardship plans for donors, and track engagement.
  • Easily add update info
  • Historical record keeping
  • Easy access to reporting and query features
  • add comments/notes directly to stewardees
When we started using Blackbaud, I was on our gift processing team. The ability to enter gifts quickly and accurately was a game changer for use. BB allowed for so many process efficiencies that we were able to enter large quantities of gift transactions and no longer had a backlog.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud was an innovative product that was used within the advancement/development office at the post-secondary institution where I had worked at. Blackbaud was primarily used at this post-secondary institution to manage donations and fundraising. Donations and fundraising contributions were obtained and entered into the system, reconciled and charitable tax receipts were issued using Blackbaud. It addressed many issues by providing a means to efficiently track donations.
  • Efficiently tracks charitable donations
  • Strong analytics and reports
  • Creates tax receipts for donors
  • Can be difficult to use if you don't have experience - more user friendly
  • The reports and analytics are not easily customisable.
  • User/Customer support can be improved.
Blackbaud was very well suited to track donations as well as tracking donor information as this information reduces the need for manual processes. In addition, the issuance of charitable tax receipts is a refreshing feature as it reduces manual workloads. It would be great if there was more functionality and the ability to integrate with other ERP systems.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud CRM has been an integral part of the CRM department and has helped in narrowing down key issues being faced by top clients which in turn has helped in negating the said issues and thereby directly affecting the company's profit margins. The software not only provides a one-stop solution to most CRM-related queries but also has very robust back-end support which helps in resolving any software-related queries in record time
  • Easy to see key constituents for a data set quickly
  • Very responsive email systems
  • Excellent post sales support team
  • Closed ecosystem, hard to integrate with other CRM softwares
  • Rigid Modules, difficult to make changes as per organization's requirements
  • Difficult to train a new user with limited training modules
The software is very well suited when it comes to handling user data & analyzing the said data to get to key actionable points. It helps the CRM team to resolve any client-related queries quickly & effectively & also is an excellent tool when it comes to email management systems. However, training modules need to be worked upon as the same can be quite complicated for a new user to go through.
Stephanie Wollenburg | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use the Blackbaud suite across the school. We use RE for our fundraising CRM, Core on the school side and FE in the business office.
  • The Blackbaud CRM is excellent at creating its own custom reports.
  • RENXT is a powerful tool to use on the road.
  • The reports are not easily customized and some are not customizable at all. For example, in the dashboard, when they give you the number of donors that increased giving in the previous year, you'll get a falsely inflated number because they count any new donor (who gave zero) as a donor that increased giving.
  • The RENXT reporting is beautiful, but again, not very customizable.
It purely depends on your level of dedication to maintaining the CRM. Blackbaud is a powerful CRM that is expensive. If you simply want simple reporting and a place to keep your records, do not use this product. If you want something powerful that can create reports, etc. for you, get the proper training and maximize this product. Our issue is that there is always a "workaround." Things don't happen easily and it is frustrating. We pay so much money for something that is not fully optimized for us and our needs.
Sandy Dobbs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used by the Development Dept to manage our donor base. It greatly reduces the time it takes to get receipts and eliminates the need for a hard copy. The ability to attach documents to a donor file is extremely helpful.
  • Tracking donor gifts and donor touches.
  • Alerting staff of need for donor touches.
  • While the support has been great, at times we have needed someone with advanced expertise.
Keeping the Fundraising team on track with follow up and follow through when working with donors. There are several components we have not utilized at this point and it is just a matter of time.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
At Florida State University, we currently use Blackbaud CRM across the entire organization. About 7 years ago, we switched from another platform that was very outdated and hard to use. Blackbaud CRM allowed us to add more details about the many constituents we serve, including current students, alumni, and friends of the university. We can track interactions, event attendance, giving history, and even keep notes within each constituent profile. It has helped us immensely as we all work with the same populations in different capacities.
  • It is incredibly user-friendly! From the first time I opened a constituent profile, I could easily navigate between tabs and find the information I need in a timely fashion without confusion.
  • It allows personalization! Depending on what information is most relevant to me, I can organize the widgets that are shown first. I typically look at the same few pieces of information on every profile, so I don't have to dig for it!
  • I love the "Recently Accessed" feature to the left of the main page. It helps me navigate to the last few records I've looked at. However, if I'm doing a fuzzy search for "John Smith" and I click on the wrong one, it'd be great if that search was added to my "recently accessed" list, instead of just the record I clicked on. This would allow me to keep up with which names in the search I've already looked at.
  • Query View! I have recently started using queries and they are so helpful. However, they are very difficult to learn and hard to tailor to exactly what I need. The main issue, as a higher education institution, is that a lot of our constituents have multiple pieces of information for categories. For example, if I want to pull a list of alumni who graduated with a degree in Marketing, some alumni may be missing if their primary degree is not Marketing - and some alumni may be repeated.
Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
Steven Senft | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My organization made the switch from an older, more basic database, to Blackbaud during the Summer of 2017. I was in charge of the process and the reason we made the jump was that the other database was too simple, didn't have enough functionality, or even multi-user access. Since making the transfer, the organization added more and more functionalities.
  • Accurate collection of contact information.
  • Multi-user access.
  • Payment options.
  • Forms.
If you are a middle-sized organization, Blackbaud will offer you several options where you can find the right solution for you. Once you join the Blackbaud product line, I consider it very viable for you to jump up or down between the different products. Sometimes you may need more functionality or less. If you are a small organization, with little contacts, it might not be appropriate for your organization to make the jump to Blackbaud.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use this CRM as our main database in our Philanthropy department. Our data department supports not just our fundraising team but our hospitals and schools as well. We are an academic hospital and university. It helps us track our donors, alumni, employees, and grateful patients in one location. While other departments (like student records) have their own software to store student info, the schools use our database (Blackbaud CRM) to pull lists and reports to communicate with their alumni.
  • Queries and exporting is a breeze once you are familiar with the product. It helps us pull out exactly what we need.
  • The integration of this CRM with so many other products and enhancement plugins has been vital in streamlining many of our processes.
  • Some of the online products by Blackbaud, such as Luminate, do not integrate so well.
  • When using complex/long/or multiple negatives in a query we sometimes are not able to get the results we intended.
Blackbaud CRM is a great program for any nonprofit looking to jump into modern times and house their records in a place where they can be easily found, updated, organized, and data pulled for analytical purposes. It is a complex program but easy to use. It has many features that would help/apply to various non profits across the board not just hospitals or schools. It allows for membership, volunteer, and event tracking.
Abbey Dufoe | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We used it to collect donations and donor information for our non-profit. It allowed us to store, categorize, and sort data across the organization in one platform.
  • Growing donor/supporter base.
  • Collecting donations.
  • Having a landing page for donations.
  • The internal CMS is extremely difficult to use.
  • It's hard to get someone on the phone.
We used it to collect donations and donor information for our non-profit. It allowed us to store, categorize, and sort data across the organization in one platform. However, the reporting section left much to be desired. They are also hard to get ahold of when you need to speak to someone about your account, and they weren't very flexible in offering solutions to our problems.
Wendy Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud CRM is "the" software for large and complex nonprofits such as universities, hospitals, and national organizations. It is a full-featured CRM that manages everything from mailing lists to planned giving to grant management with deep reporting potential. The major contribution to a well-managed department of philanthropy is transparent accountability for fundraisers, processes and donor communication. That said, it is not a quick, easy or cheap implementation. You get what you pay for, and I believe this is a great product.
  • Managing a large development/fundraising team's goals and outcomes
  • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
  • Layers of security that enable user groups to get what they need and nothing more
  • Reporting! Reporting! Reporting!
  • The marriage of event registration (on-line) and CRM needs some work.
  • Challenges to adapt to organization culture surrounding things like "naming conventions", specialized reporting needs, some bugs in roll-up reporting on couples or families.
  • Tribute giving tracking/reporting is awkward.
  • Better shared language of function between BBCRM and other BB products like Netcommunity and Raiser's Edge. Can cause some errors in the implementation process.
  • Netcommunity functionality pushing data to CRM is messy and fraught with challenges.
Complex fundraising - Perfect for hospitals, universities, and large enterprise or multi-site nonprofits. Not an out-of-the-box implementation - Organizations must plan, invest, and dedicate time for implementing this CRM. Budgets should include outside consultants and/or Blackbaud specialists to help in every step.
Bruce Emmerling | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud CRM was used to help manage funding and outreach efforts with a client that was a medium-sized non-profit organization. It provided a wealth of features and was sometimes a bit overly complex. Organizations that are looking to grow both financially and with its membership base will find a great deal to like about the product.
  • Blackbaud CRM works really well with large member bases and outreach efforts.
  • The program offers great CRM fundraising features for in-depth marketing campaigns.
  • Blackbaud CRM can also be utilized and integrated alongside other Blackbaud products. This can make the product highly desirable for pre-existing Blackbaud product customers.
  • The product is fairly complex and powerful. The implementation process can be difficult if not adequately prepared for in advance.
  • The product really requires a dedicated staff to support it as an ongoing effort. It's not something can be left alone after installing.
  • Training costs can be higher than other, less powerful CRM packages.
It's great for large marketing and fundraising efforts. It can be quite powerful with a number of tools to support larger sized organizations. For smaller organizations, it might be an overkill of features. Organizations or companies with small supportive staffing may want to stay clear as well.
Debbie Gillum | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Incentivized
We use it for email newsletters to donors, donation forms on our website and for data management. It's being used by our Communications and Development departments. It addresses the business problem of emailing our audience and allowing donors to safely make online donations.
  • Customizable
  • Personalization in emails
  • Support articles
  • Hard to use interface
  • Outdated front end
  • Importing contacts takes multiple steps, is not easy or intuitive
  • Hard to teach others how to use Blackbaud
  • Difficult to find what I need
  • Very hard to segment out inactive emails
Well suited for a small non profit that is looking for a basic software to help with sending out mass emails and for managing donation forms. Less appropriate for teams of people, a large non profit who wants to stay up to date with marketing trends. Blackbaud is outdated, antiquated and difficult to learn.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are pretty much a Blackbaud shop, using Blackbaud products for finance, development, and student management. The push to go with Blackbaud has been mainly to build as seamless an interaction as possible between the needs of those three departments. We are soon going to implement the next version of the finance and fund development software, and are currently implementing the worlds-of-difference replacement Blackbaud is developing for their student management solutions.
  • Help desk. Can't praise that enough. As the main in-house resource for figuring out all things Blackbaud, when something "interesting" occurs their online chat is both responsive, helpful, and delightfully prompt.
  • Reaching out to customers to get their input. Particularly in the past 5 years, Blackbaud has vastly improved their interest in listening to their customers.
  • The interface is overly complex - intimidating for the new user. That said, they are working on improving that with the next generation. It will be interesting to see what abilities will go by the wayside in an effort to simplify.
  • Setting up user access is complex, and not complex enough in some cases.
Blackbaud is very good for the finance and development office, but lacks some basic flexibility needed for a school: such as payment plans and the ability for parents to choose a payment plan, provide a credit card, and have the installments charged automatically. From what I understand, Blackbaud knows that is an issue and has partnered with another company to overcome it. However, it is not available in Canada: which brings up another issue. Blackbaud is US-based software. There are going to be compatibility issues, such as things that deal with banking.
June 24, 2016

Blackbaud

Score 4 out of 10
Vetted Review
Verified User
Incentivized
Blackbaud CRM is used in the business office for financial data and our development office for fundraising.
  • Geared for smaller organizations
  • Has majority of fields to store data
  • Needs to update system for speed in running data through
  • Needs to update system to show new interface
  • Needs more ability to customize system
  • Needs to flush out purchasing/PO module
  • Needs better ability to write custom reports and data fields
More suited for smaller organizations
Katalin Sankowich | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
The organization I was at used Blackbaud CRM for record management, processing of gifts, events, reports, etc.
  • Support is second-to-none.
  • Blackbaud CRM is one of the more customizable options. Since you can't always be sure of future needs, this is a must-have.
  • It is one of the easier systems to learn. Many CRM options are cumbersome and require much more training. I had no issue training individuals with varied experience levels.
  • As with most (read: all) Blackbaud products, the pricing is a bit high. There are other options that are significantly cheaper - which makes Blackbaud CRM a much less-likely option for smaller organizations.
Honestly, I didn't hate it. Do I think that you can get essentially the same product for a much more manageable price? Yes.
April 19, 2016

My Review.

Tim Ambrose | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Blackbaud CRM is being used to track and inform our advancement and alumni activities for our department.
  • Blackboard provides great training for their products which is important when introducing new team members to the necessary software.
  • Blackbaud CRM allows easy web access to our database which is important when out in the field for real time updates.
  • Blackbaud CRM improves team time management by allowing the inclusion of important and efficient reminders.
  • I have no feedback in this area at this time.
Laurence Sarner | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I was implementing and training Blackbaud users at a non-profit client of mine. It was used as a donation and fundraising tracking system for a community college foundation. The system was very powerful, especially against the background of the client's former software infrastructure which consisted of an Access database combined with QuickBooks.
  • Very flexible configuration options.
  • Excellent reporting options.
  • Tight accounting system integration.
  • Learning curve steeper than other competing products.
  • More expensive alternative to other systems.
  • Social media functionality not there yet.
With Blackbaud you are basically talking about a system meant for a larger organization in terms of functionality and price. So, for example, a smaller non-profit would find the many features to be overkill. The Blackbaud platform is so flexible that it can really be molded to fit the needs of many types of non-profit organizations.
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