Veeam for M365 - it does just work!
Updated February 10, 2023

Veeam for M365 - it does just work!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Veeam Backup for Microsoft 365

While Veeam Backup for Microsoft 365 does have its retention policies and recycle bin to recover deleted items it wasn't sufficient for our needs. We use Veeam Backup for Microsoft 365 to back up user mailboxes and Teams in Microsoft 365. Backups are stored for compliance and archive purposes should we need to go back to a point in time.

Pros

  • Easy to setup
  • Easy to maintain
  • Its reliable

Cons

  • Veeam Backup for Microsoft 365 isn't 'multi geo' aware - this means we have to manually select resources to back up depending on their geo-location.
  • Veeam Backup for Microsoft 365 doesn't backup Private Channels users create in a Team - there are workarounds for this but it would be nice if this just worked.
  • Simplification of our backup strategy
After reviewing the options for backup out of the box with Veeam Backup for Microsoft 365 it became clear we would need a third-party solution to backup our data in M365. As an existing Veeam customer for our on-premise backups we reviewed the Veeam backup for M365 along with some other vendors. We decided to go with Veaam because we trusted the product and have been very happy since.
It just works. We have been very happy since we started using Veeam backup for M365.
We haven't yet needed to recover from backups. However we have carried out a number of restore tests and have been surprised how easy it was.
Ability to set retention periods on the backups and also to back up to S3 compatible cloud storage
  • Veeam Backup & Replication
Veeam Backup for Microsoft 365 compliments their backup solution for VMware and Physical servers 'Veeam Backup and Replication' If you are already using Veeam Backup and Replication and are thinking about backing up data in Microsoft 365 I would recommend Veeam Backup for Microsoft 365.
We have contacted the support staff a number of times and found them to be very helpful.

Do you think Veeam Backup for Microsoft 365 delivers good value for the price?

Yes

Are you happy with Veeam Backup for Microsoft 365's feature set?

Yes

Did Veeam Backup for Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Veeam Backup for Microsoft 365 go as expected?

Yes

Would you buy Veeam Backup for Microsoft 365 again?

Yes

I would recommend Veeam Backup for Microsoft 365 where you need to protect against data corruption, ransomware, or where there is a requirement to maintain backups for compliance or archive purposes. Microsoft 365 does offer retention policies to recover deleted items out of the box, if this is all you need you probably don't need Veeam.

Veeam Backup for Microsoft 365 Feature Ratings

Management dashboard
10
Retention options
10
Encryption
8
Operational reporting and analytics
9
Malware protection
8
SaaS Product Integration
7
Multiple Data Restoration Options
9
Data Auditing and Search
8
Data Storage in the Cloud or On-Premises
9

Using Veeam Backup for Microsoft 365

3 - IT Infrastructure Technicians
10 - Network / IT Support Technicians of varying levels. Veeam seems to require little training to use so even junior technicians seem to feel comfortable using it and management have confidence in the product.
  • A trusted product that will ensure data availability and integrity is prioritized
  • An easy to use product that requires minimal training
  • A product with good support we can rely on
  • None that we found
  • Our M365 tenant has multi Geo - unfortunately Veeam isnt aware of this so we have to be careful how to backup data regionally. This can be a challenge sometimes ensuring some Teams/Sites/Users dont get missed.
It works well for us, its a trusted product and the team love it.

Evaluating Veeam Backup for Microsoft 365 and Competitors

  • Price
  • Product Usability
  • Product Reputation
We use Veeam Backup and Replication - so when it came to look for a product to backup M365 Veeam was the obvious choice.
We installed the trial and got it working right away - its been a dream to use.
We wouldn't change the way we selected this product. It was our first choice and it met our expectations, apart from the lack of Multi Geo support.

Veeam Backup for Microsoft 365 Implementation

None that I havent already mentioned
Change management was minimal - None really, this was a new product and the team implemented it as we adopted M365. No existing processes were changed, just new processes created.
  • Defining backup sets to be region aware - M365 MultiGeo
  • Ensuring immutability of the backup with our storage providers

Veeam Backup for Microsoft 365 Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, support was important to us. Fortunately we've not had to rely on it but should the worst happen its a good safety net to rely on.
When we were getting our environment setup and was looking to integrate the backups with our OnPrem and Cloud storage the support technician really took his time and we felt like he cared about our data. He made some excellent recommendations around immutability of backups too.

Using Veeam Backup for Microsoft 365

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Initial Setup is very easy
  • Day to day monitoring
  • Restoring a file to original location
  • There is no multi-geo awareness in the product - we've had to great our own region collection groups and backup them to ensure we don't backup European data in the US and vice-versa
  • Defining backup sets - Teams and Groups overlap you could end up backing up same information twice

Comments

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