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Increase productivity with Verint Knowledge Management
July 14, 2022

Increase productivity with Verint Knowledge Management

Priscilla Soria | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Knowledge Management

It increases efficiency and productivity. It is a reliable source of truth where everyone can go to find the information they need without conducting multiple searches in several sources or constantly interrupting essential personnel with repeat questions. Reduces duplicate or outdated information.
  • Optimized training.
  • Improved quality of information.
  • Quicker decision-making.
  • Sending emails of updates or training alerts.
  • Creating access profiles for different users.
  • More concrete examples.
  • Improved handle time.
  • FCR increased.
  • Reduced duplicate information.
Speech, DPA, AQM, WFM, and Performance Management.

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

Yes

Did implementation of Verint Knowledge Management go as expected?

Yes

Would you buy Verint Knowledge Management again?

Yes

Our company's knowledge-sharing culture is one that creates an adaptable, aligned, engaged, resilient and high-functioning team.
Increased our productivity by 25%.
We have been able to eliminate duplicate or outdated information. Allowing us to focus and prevent silos within our Agents/Teams.
Prevents company silos - Managing knowledge effectively ensures everyone has access to the knowledge they need to work in alignment with company goals and stay productive.