Verint Knowledge Management is Number One in my eyes
Updated April 22, 2025

Verint Knowledge Management is Number One in my eyes

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Verint Knowledge Management

Verint Knowledge Management is used to improve the agents workflow and finding information much quicker and easier. Which in turn creates a great atmosphere for patients. The most signicant business problem that is face would be the vast degree of information agents need to learn and know on the fly. These leaves the organization susceptible to errors and a lack of feeling safe for a patient. If the agent on the phone makes a mistake regarding a message left for a provider, this might show a simple cover up of ambiguous types of treatment from PAs and providers.

Pros

  • Helps garner access to answer faster and more o propitiate .
  • Agents can consistently provide value to their calls
  • Integration with hardware is top notch.

Cons

  • More information for end users.
  • More scenarios in hands on training
  • Deeper insight with advice line
  • Have proof of an agents statement they stand on
  • Deliver best information to patient.
  • Further internal knowledge for all who use it
Because it gave us the power to make sure our agents have knowledge at their fingertips.
There was no other as we currently owned the product of Verint and wanted to grow the size of it's opportunities.

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

Yes

Did implementation of Verint Knowledge Management go as expected?

Yes

Would you buy Verint Knowledge Management again?

Yes

Best suited would be any size organization that has many many avenues of how the business is run. Especially in a business isn’t standaried. Secondly, it’s less important for small knowledge based places of employment. Say a very small healthcare facility that everyone knows everyone. Knowledge management tool would help, but the reward vs cost would be minimal.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 years ago
    Hi there – thank you so much for taking the time to write a 10/10 review for Verint Knowledge Management! We’re thrilled to hear that Verint KM has improved your agents’ workflow and helped your teams find information more easily, thus adding more value to their calls. Also, thank you for your feedback on the training and Advice Line limitations you experienced. We continuously strive to improve your experience and address issues. When you get the chance, please expand on your feedback so that we can better pinpoint areas to improve. If you are looking to dive deeper into product know-how, feel free to visit Verint Academy and start a new learning journey. Keep up the great work! Cheers

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