58% more volume with the same number of agents, 70% reduction cost
September 10, 2025

58% more volume with the same number of agents, 70% reduction cost

Iker Urionaguena Oraa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Verint Knowledge Management

We add Virtual AI Agent in live agent platform, connected to our LMS, policies, landing pages to give agents accurate answer on spot for customer request

Pros

  • Acurate Asnwer
  • On sport Answer
  • Same language from customer request

Cons

  • lack of sinonimous, we have to add manually
  • lack to follow customer conversation
  • Reduce Handling TIme
  • Reduce First Response TIme
It work well, it has opportunity areas with lack of follow customer conversation history

Do you think Verint Knowledge Management delivers good value for the price?

Yes

Are you happy with Verint Knowledge Management's feature set?

Yes

Did Verint Knowledge Management live up to sales and marketing promises?

Yes

Did implementation of Verint Knowledge Management go as expected?

Yes

Would you buy Verint Knowledge Management again?

Yes

More efficient agents reducing Average handling time

Comments

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