To Infinity and Beyond | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

Verint Workforce Management has helped us manages our schedules, breaks and lunches. This has helped addressed our peaks with call volume.

Pros and Cons

Pros

Schedule Setting
Flexibility of Activities
Call Volume Prediction

Cons

A bit more flexible depending on service line
User dasboard ease

Return on Investment

Has Helped us with prediction of Call Volume

Alternatives Considered

Verint Speech Analytics

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Multi-Channel Forecasting

We have been able to staff accordingly for our peeks .

Mobile Application

No

Other Software Used

(EOL) Cisco Cloudcenter, NICE Back Office Performance Management

Likelihood to Recommend

The training process for our Verint Workforce Management piece was excellent. Kudos to the staff.

Comments

Please log in to join the conversation

Adrienn Tordai
(Vendor Representative) commented 3 years ago
Hello Jorge! Thank you so much for writing a review of Verint WFM and rating us highly! Very happy to hear that scheduling and call volume prediction were features that helped you in your line of work. Also thank you for mentioning a few areas that need improvement. If you can, please submit more information about the flexibility and dashboard issues you've encountered. You can update your review right here on TrustRadius any time. In the meantime, I'll be sure to forward your kudos to the staff :) Reach for the sky!