It works and its pretty | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

We use it on a daily basis to forecast the day, adjust forecast when needed and send automated alerts

Pros and Cons

Pros

Auto Alerts
Graphic Representation
Ease of Use
Graphing

Cons

Exporting
Real Time
Mobile App

Return on Investment

Positive clarity of data
Negative - Exporting

Alternatives Considered

It was part of the organization

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

No

Multi-Channel Forecasting

We don ot use this feature

Mobile Application

We have not..we are pushing for it

Likelihood to Recommend

Well suited for basic usage. More in-depth data requires upgrades.

Comments

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Adrienn Tordai
(Vendor Representative) commented 2 years ago
Hi there, Thomas! We highly appreciate you taking the time to review our WFM solution. It seems that you found real value in the flagship features, such as forecasting. We would love to know what we can do to elevate your experience further, especially when it comes to exporting and mobile app capabilities. I understand that your team has an onsite meeting scheduled with Verint in July. We are looking forward to the opportunity to hear more about your experiences and come up with next steps together. Feel free to update your review with new details any time before or after the meeting. Cheers!