Verint Workforce Management Performance
Updated June 13, 2023
Verint Workforce Management Performance
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
The Verint Workforce Management product is the backbone that is mainly used for forecasting call volumes and patterns. It is also used mainly for scheduling and a lot of reporting. I have been supporting this product for the past 15 years. It is very intuitive in planning operations and effectively scheduling staff.
- Scheduling
- Adherence
- Forecasting
- Tracking call volumes.
- Making it a little more effective in moving agent schedules.
- More user friendly UI.
- Bring back the old adherence tracking screen.
- Based on factors, employee sizing between high and low periods.
- Scheduling
Verint is far better
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Based on the analytics the ops team can effectively forecast call volumes and patterns, which in turn helps in effectively scheduling staff to better allocate resources.
Not applicable
Using Verint Workforce Management
500 - All Contact center related departments
5 - Technical and administrative
- Work Force Management
- Call Recording
- Contact Center call volume
- Not Applicable
- Desktop and Speech Analytics
Evaluating Verint Workforce Management and Competitors
- Scalability
- Integration with Other Systems
- Ease of Use
Not applicable