Verint Workforce Management Performance
Updated June 13, 2023

Verint Workforce Management Performance

Raymond Sequeira | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

The Verint Workforce Management product is the backbone that is mainly used for forecasting call volumes and patterns. It is also used mainly for scheduling and a lot of reporting. I have been supporting this product for the past 15 years. It is very intuitive in planning operations and effectively scheduling staff.
  • Scheduling
  • Adherence
  • Forecasting
  • Tracking call volumes.
  • Making it a little more effective in moving agent schedules.
  • More user friendly UI.
  • Bring back the old adherence tracking screen.
  • Based on factors, employee sizing between high and low periods.
  • Scheduling

Do you think Verint Workforce Management delivers good value for the price?


Are you happy with Verint Workforce Management's feature set?


Did Verint Workforce Management live up to sales and marketing promises?


Did implementation of Verint Workforce Management go as expected?


Would you buy Verint Workforce Management again?


Based on the analytics the ops team can effectively forecast call volumes and patterns, which in turn helps in effectively scheduling staff to better allocate resources.
Certainly in mid to large-scale companies. Companies that have multiple departments and/or lines of business. It is certainly robust when used with quality monitoring and the analytics piece as well. Gives a holistic view of employee performance, room for improvement in employee training, and detailed reporting.

Using Verint Workforce Management

500 - All Contact center related departments
5 - Technical and administrative
  • Work Force Management
  • Call Recording
  • Contact Center call volume
  • Not Applicable
  • Desktop and Speech Analytics
It is a great product with very few issues

Evaluating Verint Workforce Management and Competitors

  • Scalability
  • Integration with Other Systems
  • Ease of Use