Item: Verint Workforce Management
Rating: 9
Author: Verified User

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

We use Verint Workforce Management to efficiently manage employee schedules, time off requests and forecast our staffing levels for approximately 800 of our employees.

Pros and Cons

Pros

Manage, edit and approve adherence
Scheduling
forecasting

Cons

Simplify some of the integration and document better

Return on Investment

It has positively impacted service goals
Reduced time needed for scheduling

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

Multi-Channel Forecasting

With enough history they are very accurate

Mobile Application

Have not used the mobile application

Likelihood to Recommend

Perfect for managing large groups of employee schedules by department

Comments

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Adrienn Tordai
(Vendor Representative) commented 2 years ago
Hi there! Thank you for leaving a splendid review of Verint WFM! We're thrilled to hear that the solution has helped you stay on top of the schedules of 800+ employees. Glad to hear that the flagship features, such as forecasting and scheduling have supported you and your team for your everyday needs. We hope that you'll give the mobile application a try in the future, too. In the meantime, keep up the good work! Cheers!

Great workforce product with many features