Good functionality, but slow issue resolution
September 30, 2024

Good functionality, but slow issue resolution

Rodney Schulz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

We user Verint Workforce Management to optimize our call center workforce to create schedules, account for vacation days and absences. We are also very happy with the mobile app too.

Pros

  • Schedules
  • PTO
  • Mobile

Cons

  • Issue Resolution
  • Defect Management
  • Speed to Market
  • retire prior proprietary vacation bid process
added capacity

Verint Strategic Planner has been a very difficult challenge. After paying for PS calibration, we are still unable to use
scheduling
ease of use

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

same as before, good functionality, but slow issue resolution

Verint Workforce Management Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented a year ago
    Hi Rodney – thank you for taking the time to submit a review for Verint WFM. We were very happy to read that you were satisfied with flagship features such as scheduling, managing PTO, and the mobile app. However, I understand that you have a few concerns regarding issue resolution, defect management and speed to market. Our teams are continuously working to improve on these aspects for this solution. Your feedback is invaluable as we continue to enhance our solution to better meet your needs. Regarding issues with the Verint Strategic Planner – if you haven’t already, please do reach out to your CSM or customer support to get help with implementation. Once these matters are resolved to your satisfaction, please revisit this review and update your insights to reflect your latest experiences. Have an excellent day! Cheers

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