Item: Verint Workforce Management
Rating: 8
Author: Verified User

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

Currently utilizing for forecasting and scheduling and request management. Verint Workforce Management has allowed us to connect to our CRM to provide better forecasting and schedule optimization.

Pros and Cons

Pros

Schedule optimization
Adherence monitoring
Tine off balance calculation

Cons

Connection to Verint messaging for adherence
Ease of adjusting schedules

Return on Investment

Improved placement of schedules

Automation and Capacity

Focus on other key goals

Most Important Capability

Time off pools

Usability

Schedule channel movements

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Did implementation of Verint Workforce Management go as expected?

Would you buy Verint Workforce Management again?

Yes

Other Software Used

Gladly

Likelihood to Recommend

Forecasting and schedule optimization is well suited with opportunity to make movement of schedule activities easier

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented a year ago
Hi there – thank you so much for taking the time to review Verint WFM. We were happy to read that you were most satisfied with scheduling, adherence monitoring, and the CRM integration. It also seems that you’ve ran into some issues with integrating with Verint Messaging and that you are looking to more effectively adjust schedules. As we are unable to see your name and your company’s name from this review, could you please reach out to your customer service representative at your earliest convenience (if you haven’t already)? This will allow us to address your situation specifically and work towards improving your experience with Verint WFM. In the meantime, feel free to visit Verint Academy to learn about available courses on Verint functionalities.Thank you again and have an excellent day!