It is rough on a day to day basis but its usable | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

We manage 8 call center, the software has alot of issues with basic issues

Pros and Cons

Pros

RTA
Forecasting

Cons

Basic copy and paste features in calander
Latency issues

Return on Investment

helps reduce overhead

Automation and Capacity

Yes this has helped us and created a big need that we had

Workforce Planning

Long term planning is not very detailed but it works

Usability

3

It is rough on a day to day basis but its usable

Alternatives Considered

It works and has been our software for 2 years.

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

No

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

Likelihood to Recommend

not user friendly

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented a year ago
Hi there! Thank you for taking the time to leave a review for Verint WFM. We were pleased to hear that you were happy with the real-time adherence and forecasting features and that our solution has helped reduce overhead. However, we understand that you have concerns regarding usability, latency, and day-to-day use. We genuinely appreciate your feedback and would love to discuss these issues in more detail to help you maximize your output from the solution. As we are unable to see your name or company from this review, could you please reach out to your customer service representative at your earliest convenience? This will allow us to address your concerns more effectively and work towards improving your experience with Verint WFM. Thank you again for your valuable feedback. Have an excellent day!