Quick and Responsive
September 10, 2025

Quick and Responsive

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Mostly focused on agent scheduling and adherence.

Pros

  • Reliable
  • Increased WFM productivity
  • Bulk editing of agent profiles

Cons

  • Setting security and access control if difficult. Better naming conventions and descriptions.
  • Functions for agents, such as flexing and swap requests. Our agents do not like the Verint platform.
  • Better visibility and alerts for WFM, in real time. Next day data is often too late.
  • Have not seen at this time.
Mixed reviews. Interface feels dated. Not as much customization as we would like.
The language used in some areas is confusing. Would like more definitions within the interface, and not a help guide.

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

The cloud based platform has been responsive, and quick to make updates for the WFM team.

Verint Workforce Management Feature Ratings

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