Item: Verint Workforce Management
Rating: 9
Author: Verified User

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

Publishes schedules quickly. Able to make schedule updates quicker.

Pros and Cons

Pros

Fast schedule creation
Copy schedules per week
Filters in Orgs

Cons

In small skills see a stacking of lunches/breaks

Usability

I gave Verint Workforce Management this usability rating because, in my experience, Verint Workforce Management is Great for my role as a scheduler

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

Yes

If asked, I think I am likely to recommend Verint Workforce Management to a colleague because, in my experience, Verint Workforce Management is Good for quickly creating schedules and pulling data for analysis. I think it Would be better to be able to swap schedules for a day or week between agents.

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented a month ago
Hi there! Thank you for your review of Verint Workforce Management. We're glad to hear it's been helpful for fast schedule creation and updates. Feel free to update your review anytime to reflect current experiences.

Fast schedule creation