Undecided | TrustRadius

Overall Satisfaction with Verint Workforce Management

Use Cases and Deployment Scope

We use WFM on a daily basis for scheduling and forecasting.

Pros and Cons

Pros

Calendar creation
agent management
user profile and data

Cons

forecasting and analytics
capacity planning
meeting allocation

Automation and Capacity

The auto approval on PTO has been very positive for employee engagement

somewhat, we still have a manual process for attendance but wanting to implement the mobile app

Workforce Planning

poor. this is the hardest area for use and understanding in a separate planner

Usability

6

Not user friendly or intuitive to a new user.

Alternatives Considered

Five9 WFO

It was already installed

Key Insights

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

No

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Workforce Management again?

No

Other Software Used

Playvox, Dialpad Connect, Five9 WFO

Likelihood to Recommend

Generally good at creating user profiles and schedules, however not user friendly for forecasting and analytics.

Verint Workforce Management Feature Ratings

Comments

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Adrienn Tordai
(Vendor Representative) commented 2 months ago
Hi there thank you for your review of Verint Workforce Management. Its great to hear that features like calendar creation agent management and auto-approval for PTO have had a positive impact on your daily operations and employee engagement. It seems that some areas such as forecasting analytics and workforce planning havent fully met expectations. We understand that usability and intuitiveness are especially important for new users and were continuously working to improve the experience. Your feedback is appreciated and helps guide future enhancements. Wishing you continued success