Performance management with Verint Workforce Management
September 10, 2025

Performance management with Verint Workforce Management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Mainly use DPA and performance management but also use some scheduling

Pros

  • Performance management
  • Scheduling

Cons

  • Long term forecasting
  • DPA SETUP
  • Queue management, please add a search function
  • Saving me of 10+ mil the first 2 years
This actually has been a poor experience for me. I have not been able to get it to work
United at this time
Ease of use and the data it provides but there are some features that need to be added or improved.
Each system has their pros and cons

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

No

Would you buy Verint Workforce Management again?

Yes

DPA is great, performance management is very well done. Would like to see a search option for queues.

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