The right work gets assigned to the right people, in real time.
September 10, 2025
The right work gets assigned to the right people, in real time.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Workforce Management
WFM addresses agents scheduling which is hard for them to adjust at short notice leading to low employee satisfaction and high attrition.
Pros
- reduces operating costs
- boost customer experience
- enhancing contact centers
Cons
- delegation skills
- presentation confidence
- process adaption
- improved patient outcomes
- enhanced patient experience
- Operational efficiency
Fair and Flexible Scheduling, reduced burnout and Transparency
- vCenter Operations Manager (vCOPS) and discontinued
WFM focuses primarily on staffing optimization, forecasting labor demand, scheduling, managing shift swaps, attendance, and overtime. ITs core goal goal is to ensure the right people are scheduled at the right people are scheduled at the right time to meet customer demand efficiently. Operations manager aims to manage work execution and flow rather than just setting staffing. It ensures that the right work gets assigned to the right people, in real time.
Do you think Verint Workforce Management delivers good value for the price?
Yes
Are you happy with Verint Workforce Management's feature set?
Yes
Did Verint Workforce Management live up to sales and marketing promises?
Yes
Did implementation of Verint Workforce Management go as expected?
Yes
Would you buy Verint Workforce Management again?
Yes
Comments
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