Verint Workforce Management Rocks
September 11, 2025

Verint Workforce Management Rocks

Trudy Leslie | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Our organization uses Verint for tracking purposes, such as agents scheduling, call monitoring and leave. The problem the product addresses is allowing the agents to compare their AHT from previous days in order to set new goals to either continue meeting AHT or setting goals to meet it if the system displays that they have not been meeting their AHT goal.

Pros

  • AHT
  • Scheduling
  • Call Monitoring
  • Time off Requests

Cons

  • More features to make the time off request process less tedious
  • Prior to Verint agents were not able to view their own AHT. They had to wait for the data to be sent to them. Since, Verint, this has been accessible to them on a day to day basis.
Since Verint is new to our organization, this has been a tedious process, but once fully calculated and worked out, this process will be a smooth transaction.
Verint has a lot of features that our organization may not have already had or offers a more easier and self sufficient way for staff to enter leave or track their own performance.

Do you think Verint Workforce Management delivers good value for the price?

Not sure

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

In our organization, Verint is well suited. As a supervisor, it is a plus to be able to go into Verint and track my staff's days off because that is not always communicated to the supervisor. Staff is allowed to enter leave request without supervisor approval.

Verint Workforce Management Feature Ratings

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 7 months ago
    Hi Trudy thank you for your review of Verint Workforce Management Were glad to hear that the solution is helping your organization with agent scheduling call monitoring and performance tracking. We appreciate your feedback on the time off request process and understand the importance of making it more efficient. Our teams are continuously working to streamline workflows and improve usability. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work Cheers

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