IOP Verint
March 02, 2026

IOP Verint

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Workforce Management

Verint is used to schedule staff to Voice and non-voice FAST queues.
Previously we used to schedule for voice and non-voice separately. Using Verint we have adopted Integrated Operations Planning.

Pros

  • Forecasting of work based on historical volumes
  • Ability to vary staffing profiles
  • Scheduling constraints visibility

Cons

  • What-if scenario modelling
  • Availability of more variable user inputs in Strategic Planner
  • More reporting tools
  • Increased forecasting accuracy
  • Integrated Planning
It is still a work in progress with teething issues.
Not yet noticeable, we are reviewing post-implementation stage.
Lot of room for improvement to Strategic Planner including ability to vary more inputs than allowed and ability to model project queues.
Getting there.
Ability to forecast and model non-voice queues needs to improve.

Do you think Verint Workforce Management delivers good value for the price?

Yes

Are you happy with Verint Workforce Management's feature set?

Yes

Did Verint Workforce Management live up to sales and marketing promises?

Yes

Did implementation of Verint Workforce Management go as expected?

Yes

Would you buy Verint Workforce Management again?

Yes

It is well-suited for Voice, however for work that is non-voice and exists in other vendors' software like FAST enterprises, there needs to be better modelling and forecasting options. Project Queues need better functions and need to be able to be modelled in Strategic Planner.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 8 days ago
    Hi there! Thank you for taking the time to review of Verint Workforce Management! We're glad to hear that Verint is helping forecast work and provide clear visibility into scheduling constraints. We also appreciate you noting areas that could be improved, including what-if scenario modelling, more flexibility in Strategic Planner, and additional reporting tools. Feel free to expand on your feedback so we can continue improving the solution in meaningful ways. Have a great day!

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