Full-featured alerting platform that's priced well and reliable
January 10, 2020

Full-featured alerting platform that's priced well and reliable

Adam O'Connor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with VictorOps

We use VictorOps as our tool for managing our on-call services. We have a system where everyone in Engineering shares a rotational role to be on call for our infrastructure uptime. We have used other tools but VictorOps works well for us so we've been a customer for a couple of years now.

Pros

  • Team tools that can be dedicated to various areas of focus.
  • Overriding tools to help cover those who are out.

Cons

  • The UI is fine but is a bit bland.
  • It runs our on call rotation so it makes it easy for us.
  • It integrates with Slack so it makes it easy for us to manage through Slack.
We really liked PagerDuty but it got too expensive for us. In my opinion, PagerDuty has a nicer UI/UX and iPhone app as it's done well and has some fun associated with it. However, the pricing model became too expensive for the features we needed. VictorOps is one of several that we tried as a replacement and so far it's worked out well for us.
I am going to give this an 8 because I actually haven't had to reach out to customer support. I am using an 8 because the app itself is clear on how to use it so they have done a fine job on allowing me to find answers without having to reach out to support.

Do you think Splunk On-Call delivers good value for the price?

Yes

Are you happy with Splunk On-Call's feature set?

Yes

Did Splunk On-Call live up to sales and marketing promises?

Yes

Did implementation of Splunk On-Call go as expected?

Yes

Would you buy Splunk On-Call again?

Yes

Metricly (formerly Netuitive), 1Password, Intercom
I would recommend VictorOps because it offers the majority of tooling that other paging services offer. However, it's more affordable than some others and has a nice pricing model. Although the UI is not as clean or intuitive as some others we've tried, it works well and is satisfactory. Keep in mind, UI/UX can be subjective so I critique this cautiously knowing that to me it's not perfect but to someone else, it may be stellar. Overall though the service is great and has not let us down so I would definitely recommend it to my colleagues. Also - forgot to mention it integrates well with other services.

Comments

More Reviews of Splunk On-Call

  1. Home
  2. IT Alert Management Software
  3. Splunk On-Call Reviews
  4. User Review of Splunk On-Call