You will never figure out on the website how to cancel your subscription and there is no support phone number. Anywhere.
June 05, 2023

You will never figure out on the website how to cancel your subscription and there is no support phone number. Anywhere.

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with Vimeo

I use Vimeo to host videos and to save videos I have captured on my own PC.
  • Quality of video is good
  • They make it virtually impossible to cancel your subscription online and there is no phone support either.

Do you think Vimeo delivers good value for the price?

No

Are you happy with Vimeo's feature set?

No

Did Vimeo live up to sales and marketing promises?

No

Did implementation of Vimeo go as expected?

Yes

Would you buy Vimeo again?

No

Be certain you want to use Vimeo for the rest of your natural life because I have found it impossible to cancel my subscription online. I wanted to attach screenshots I have taken but there in no way to do that on this site which is unfortunate. You can't believe it. Here are the first five pages. 1. Login 2. Resources (Menu Option) drops down to "Help Center". 3. Account and Billing 4. Cancel My Subscription 5. End of the road. You have lots of options but they are creatively pre-planned dead ends.
1. Dead end number one. This one I wouldn't even count it is nothing compared to what happens next but they put in the left column a button to "Cancel my Subscription". Just refreshes the page you are on.
2. Another hyperlink under a large heading reading Cancel My Subscription. This link also just refreshes the same page you are on.
3. After the words: "To cancel the automatic renewal of your subscription, you are given another hyperlink and screenshots of the wonderful place where you actually cancel your subscription. But guess what. It doesn't go to the screenshot pictured. It goes to an Upgrade Plans web page.


Vimeo Feature Ratings

Lead generation
2
Video personalization
2
eCommerce
3
Support for advertisements
3
Video SEO
3
Integration to Marketing Automation
2
Integration to Salesforce.com
Not Rated
Integration to Marketo
Not Rated
Integration to HubSpot
Not Rated
Integration to Eloqua
Not Rated
Integration to LMS
Not Rated
Video access controls
Not Rated
User management
Not Rated
Video link sharing
Not Rated
Internal video
Not Rated
External video
Not Rated
Not Rated
Player customization
Not Rated
Embedded videos
Not Rated
Video quality / Bandwidth controls
Not Rated
Mobile compatibility
Not Rated
A/B testing
Not Rated
Streaming quality reports
Not Rated
Per viewer tracking
Not Rated
Per video tracking
Not Rated
Video analytics dashboard
Not Rated
On-Demand video
Not Rated
Live streaming
Not Rated
Impact of streaming on network
Not Rated
Video upload & format support
Not Rated
Video library / File management
Not Rated
Video portal
Not Rated
Audience polling
Not Rated
Audience Q&A / Live chat
Not Rated
Video comments
Not Rated