Overall Satisfaction with KickFire LIVE Leads
We use VisiStat as part of our core success metrics for marketing. A number of the reports and graphs go directly to our executive team each week to measure the effectiveness of the website and marketing efforts. PageAlarm gives us the ability to reduce downtime and detect threats and outages. The StatCaster Ticker tells us who is on the site right now, and helps inform our sales team of real time activities.
- Real time analytics shows who is on the site right now
- Simple and well-designed interface is far superior to Google Analytics and others
- Reports and graphs are boardroom-ready
- Simple and easy to get started
- Support could be more proactive to make sure we are getting the most out of our subscription.
- Reduced time spent collecting data and reporting on traffic to nearly zero
- Provides clear visibility across all departments in the organization
- Allows faster follow up by sales reps
Google Analytics is clumsy and has an extremely complex user interface. We're also wary about Google having access to our website data. We did not evaluate other solutions.
They are very good at solving cases that I bring to them. I'd like to see more proactive support to make sure we are getting the full value out of the solution.
Using KickFire LIVE Leads
3 - VisiStat is used by Marketing, Sales, and Products. Marketing wants to track website usage, unique visitors, and returning visitors. Sales wants to see who is on the site right now. Products wants to have a sense for which areas within our product are the most popular and how long people spend in each module.
- The emails that get sent when someone hits a landing page are a real bonus
- The website monitoring is key for us
- The Pulse score is something we've started checking more
Evaluating KickFire LIVE Leads and Competitors
Yes - We were using log-based web analytics from Urchin, which was later purchased by Google and turned into Google Analytics.
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
The real time web analytics were something we could not get anywhere else. VisiStat nailed it with that functionality.
KickFire LIVE Leads Implementation
KickFire LIVE Leads Training
The tutorials are very good and they explain how to get started using the system. The online webinars are very good for advancing your knowledge of the product.
Configuring KickFire LIVE Leads
The product is very easy for novice users to get in and start using. For more advanced users, the system allows a flexible API and other advanced features.
Some - we have done small customizations to the interface - We've created a custom website summary that goes to our executive team every week. It shows the KPIs we care about.
KickFire LIVE Leads Support
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Using KickFire LIVE Leads
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- The graphs are perfect for distribution to an executive audience
- The heat map shows us the most interesting places on the page
- The transition messages are a great way to pass the time when data is loading. They are great!
- Tracking down an individual website visitor can be tough
- Sometimes the date settings revert back to defaults when you go from page to page
KickFire LIVE Leads Reliability
We've gone from a few thousand unique visitors per month to nearly 200,000 unique visitors. VisiStat doesn't miss a beat.