Honest Review - Not Happy
Carrie Pipkin | TrustRadius Reviewer
November 19, 2019

Honest Review - Not Happy

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Vista by Viewpoint

We use Vista as our ERP. Our operations team also uses the product for project management. It is used at our corporate level for accounting and payroll. Each branch uses it for purchasing.
  • Purchase orders by Job. You can manually upload large POs rather than typing them out line by line.
  • Reporting. Vista comes with many valuable reports. You can also create custom reports and design anything you might need.
  • AR/AP transactions are easy to create and track.
  • Security setup. There are many places to remember to add/remove and update securities. It would make more sense to have one place.
  • Standard Reports: depending upon the tables that are pulling data, the financial numbers can be different. You must really know what you are looking at and for to understand what the report is including.
  • Customer Support: Many times it takes several responses back and forth before the issue is escalated or resolved.
  • I believe our accounting department is very satisfied with the product as it is streamlined.
  • Our other departments feel it is VERY time consuming to enter data into the system.
For the ERP piece, Vista is a solid product. We are slowing moving to other products away from Vista for Operations, Estimating and Bidding as other products do it better.
Their support is close to non-responsive. If I can get an answer on the chat window, great! Otherwise, it will take several days to get routed and resolved.

Do you think Vista by Viewpoint delivers good value for the price?

No

Are you happy with Vista by Viewpoint's feature set?

Yes

Did Vista by Viewpoint live up to sales and marketing promises?

No

Did implementation of Vista by Viewpoint go as expected?

No

Would you buy Vista by Viewpoint again?

No

If you only needed an ERP, Vista does a good job. My main reason for scoring a 4, is the product sales reps really push a complete product umbrella with Viewpoint One. They push for Vista to be in the cloud and sell the other products such as TEAM and Field View which are not a complete product yet.

Vista by Viewpoint Feature Ratings

Jobsite reports
Not Rated
RFI tools
Not Rated
Collaboration & approvals
Not Rated
Takeoff tools
Not Rated
Job costing
Not Rated
Cost databases
Not Rated
Cost calculator
Not Rated
Bid creation
Not Rated