UKG Pro

Score8.2 out of 10

1,627 Reviews and Ratings

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UKG Pro

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What is UKG Pro?

UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.

Categories & Use Cases

Media

Screenshot of included workforce analytics.

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Screenshot of included workforce analytics.

Employee demographic data
Administrators have the ability to enter detailed demographic data for each employee.
Category average: 8.4
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.9
Update personal information
Employees can update personal profile with change of address, dependents, or other personal data.
Category average: 8.7

Performance improvement plans
Supervisors can track disciplinary actions such as performance improvement plans.
Category average: 7.4
Ability to combine HR data with external data
Ability to bring data from external systems like CRM and combine with HR data.
Category average: 6.9
Create succession plans/pools
Managers can create and manage pools of potentially high-performing individuals.
Category average: 8

#1 most frequent

Manufacturing

17.3%

1,092 installations of 6,310

“We use UKG for everything from onboarding to termination including payroll, benefits coordination (with Navigator), LMS, Document Manager and more.”
— HR Director, GRFT (201-500 employees)

#2 most frequent

Health Care and Social Assistance

16.3%

1,026 installations of 6,310

“We use UKG Pro for talent and payroll and performance.”
— Director of HR, MS Sports Medicine (201-500 employees)

#3 most frequent

Professional, Scientific, and Technical Services

9.8%

620 installations of 6,310

“Our engagement scores have jumped after we started using their feedback and talent modules more strategically.”
— Human Resource Generalist, Quantum Flairs (201-500 employees)

Roberto Adán Pérez View profile

Systems Consultant in Finance and Accounting at City of Houston (10,001+ employees employees)

Use Cases and Deployment Scope

Use UKG Pro for payroll and scheduling. In my opinion, it's terrible for Public sector operations that are 24/7, like police and fire. I would never recommend.

Pros

In my experience, give my organization a new technical problem every week
In my experience, overcharge for services not rendered
I feel it's outstanding in how it always has something wrong

Cons

Better implementation support, not steamroll with consulting
Better priority with technical tickets
Needs to provide cross-departmental super users the ability to view employees in different business units. i.e. Finance can see all Police employee timecards and schedules for auditing
Faster report generation for 1000+ employees
Better connectivity with ERP system
I feel there's too much nonsense to click for any action
In my experience, accruals are always a problem, giving errors
I infinitely wish for this system to crash and for UKG to be bankrupted to the stone-age so a better system can take its place

Return on Investment

Negative ROI, have to pay (In time, administrative hassle, accounting corrections) every month for something to be fixed
There is nothing to be said about increased engagement
There is nothing to be said about increased profitability
In my opinion, it's a money-Pit
In my experience, terrible business decision
I can't stand this GD solution
In my experience, we have to spend 100s of hours a month fixing what UKG Pro broke
In my experience, there's hundreds of Thousands of $ in mis-managed revenue due to silly accounting mistakes UKG Pro caused during payroll close

Usability

Alternatives Considered

Workday Workforce Management, SAP Fieldglass, SAP Core HR and Payroll and Oracle E-Business Suite

Verified User

General Manager (201-500 employees employees)

Use Cases and Deployment Scope

As a general manager I use UKG Pro to schedule my employees, complete trainings, check and update HR info, process payroll etc. I use it on almost a daily basis

Pros

i can not think of a single thing that, in my opinion, UKG Pro does better than anyone else
almost everything is difficult to use for us
and frankly I don't understand how they're so highly rated

Cons

In our experience, the page reloads every. single. time. you. do. anything. it's seriously infuriating and can make posting a schedule take 5 times longer than other scheduling platforms
shift types should be color coded and you should be able to view the shift type without clicking into it
please stop displaying the notification about the "new" drag and drop feature. it's not new. you've been saying this all year. and it doesn't really even work well.
In my opinion, the UX is not intuitive in the slightest, just in general it's very difficult to use
not having the option to change your schedule view to start on any day of the week other than monday is incredibly frustrating for us. our company starts the pay week on saturdays so calculating overtime for the week is difficult now that you've changed it.
week/month schedules should be able to be copied. and you should be able to both copy and delete a shift from the month view. I think it's crazy that you don't have this functionality
the fact that I had to hunt this survey down to give feedback because you have no direct support contact is also very inconvenient. In my opinion, UKG Pro doesn't care about the experience of their customers and this makes that evident
it's almost 2026 and the state of your mobile app is dissapointing at best. My team members almost exclusively use their phones to access their profile, and I think UKG Pro needs to put a focus on making the mobile user experience easier and more intuitive

Return on Investment

UKG Pro has significantly increased the amount of time I spend writing schedules, taking time away from other tasks that could use my attention more
UKG Pro has confused and frustrated my employees, again taking away time from other tasks to continuously troubleshoot and figure out how to access very basic information

Usability

Alternatives Considered

When I Work and Paylocity

Asja Gadlin

HR Coordinator in Human Resources at TDK Lambda America (201-500 employees employees)

Use Cases and Deployment Scope

So we basically use it for all the things, benefits, we use it for payroll, we use it for timekeeping. I think so that's all that we really use it for, but we would like to see if there's more of an easier way to just put everything together.

Pros

Well I would say recently the customer service has increased tremendously and I love that because when you put in a case and then you get the message maybe two to five minutes later and then someone's contacting you on the phone or an email. And I love that part because we are in customer service, so just be having that support is truly amazing.

Cons

Teachers that are hard functionality. Okay. I would say the most issues that we've had is the admins or the HR department losing their access and it throws us for a loop. It's like, what happened? What's going on? So that's the main thing. And then some of our employees struggle with the hourly employees try to struggle with timekeeping as in clocking in and clocking out. But we got that resolved. Thank you UKG Pro. And our employees are happy again. I would recommend UKG Pro.

Return on Investment

I would say the employee engagement has improved overall with UKG Pro. And I feel like over, since we've had it for about two, I think it's three years, we've officially had UKG Pro from where it started from beginning to now, it has very transformed through just the business objectives I guess you can say. And then employees at first hated it and then now it's like, okay, we like UKG Pro because they're problem solving. They're coming up, they're coming to be with us more, which is awesome.

Usability

Jade Pierce

Human Resource Generalist in Human Resources at Quantum Flairs (201-500 employees employees)

Use Cases and Deployment Scope

We use UKG Pro for everything from onboarding new hires to payroll, benefits admin and performance review. It really fixes the mess of having ten different tools doing one persons job ; It bring it all under one roof. Especially useful in compliance and track reporting. We are in IT so audit season is no joke.

Pros

Payroll is clean accurate and fast, No drama, no mystery deduction, just smooth and direct deposits every time.
On Boarding is amazing; new hires can get their docs, e-sign and are in the system before you can say compliance audit.

Cons

Some parts still give spreadsheet-era vibes. The UI can be clunky; like why does it take five clicks to run a basic report.

Return on Investment

We have shaved at least 20% off admin hours across HR and payroll real time back in our week, not just fluff
Our engagement scores have jumped after we started using their feedback and talent modules more strategically.

Usability

Alternatives Considered

ADP Workforce Now and BambooHR®

Other Software Used

Google Meet, Slack, Trello

Tara Gravlin

Payroll Manager in Finance and Accounting at Mimedx Group Inc (501-1000 employees employees)

Use Cases and Deployment Scope

I am the Payroll Manager. My team is responsible for processing any pay or time related items. We configure business rules related to payroll. We run standard and ad hoc reports for internal and external customers. We utilize payment services for tax filing, garnishments, and direct deposits.

Pros

Step by step payroll processing
User friendly for employee self service
Robust reporting

Cons

New feature rollouts need a bit more communication/training
Prior year adjustments and amendments have too many steps
Deduction start/stop at year end stressful

Return on Investment

Streamlined payroll processing
Reduced errors with analytics
Automated multiple processes
Audit ease

Usability

Alternatives Considered

Oracle PeopleSoft HCM, ADP Celergo, Workday Workforce Management and isolved

Other Software Used

QAD Adaptive ERP, Salesforce CMS, SAP Concur

Workday Human Capital Management

ADP Workforce Now

ADP Vantage (legacy)

UKG Pro

What is UKG Pro?

Categories & Use Cases

Media

Key Features

Top Performing Features

Employee demographic data

Direct deposit files

Update personal information

Areas for Improvement

Performance improvement plans

Ability to combine HR data with external data

Create succession plans/pools

Most Frequent Users

Manufacturing

Health Care and Social Assistance

Professional, Scientific, and Technical Services

Reviews

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Cons

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Usability

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Use Cases and Deployment Scope

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Use Cases and Deployment Scope

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Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

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