Game-Changer
July 28, 2025

Game-Changer

Kwanele Gumede | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Vista Social

At a company such as ours, keeping guests and social media enquiries can get extremely overwhelming. I genuinely feel as if Vista Social has changed the game for us, being able to see all your comments and mentions across all social platforms in one place, and in real time, is genuinely a game changer. One feature that makes them quite different from the rest would be the DM automation feature, as it allows us to focus on operational duties, such as check ins and guest requests at the busiest times of the day. The listening tools have also helped us keep tabs on what guests and potential customers are saying, without needing extremely costly enterprise plans, and it's also surprisingly very budget-friendly

Pros

  • Advanced Automation & DM Responses
  • All your social messages in one place, in real time
  • Social Listening at a very reasonable price

Cons

  • Post Preview Accuracy
  • The DM automation feature means we're not missing out on important messages when we're off the clock (after hours essentially), which is a huge advantage in hospitality where response time is everything.
  • In most cases, time is money, and being able to manage all our platforms from one place has cut down hours of switching between apps and tabs. That in itself has boosted our company's productivity and allowed the team to respond faster to guests and potential leads.
  • The real-time insights and mentions helps us tweak content and react to trends quicker, which has increased our visibility and bookings.
I gave it a 10 oy of 10 because everything just works so smoothly. It’s genuinely easy to navigate, even for someone like me, who has to juggle multiple tasks like I often do at Prymeo. The layout is clean, the features are interactive, and I didn’t need hours of tutorials to get the hang of it, which is a huge win when time is tight.
It is genuinely just a better deal for your money, trust me!

Do you think Vista Social delivers good value for the price?

Yes

Are you happy with Vista Social's feature set?

Yes

Did Vista Social live up to sales and marketing promises?

Yes

Did implementation of Vista Social go as expected?

Yes

Would you buy Vista Social again?

Yes

When we have multiple guest inquiries or reviews coming in across all social platforms like Facebook, Instagram, TikTok, Threads, and LinkedIn, the unified inbox helps us respond quickly without hopping between tabs, a total time-saver!

The DM automation has been great for setting up instant replies for our FAQs or common short term stay related messages, which helps us maintain quick response times, especially helpful outside of UK office hours

Vista Social Feature Ratings

10.0
Boolean keyword searches
10
Filtering out noise/spam
10
Sentiment analysis
10
Broad channel coverage
10
10.0
Content planning and scheduling
10
Audience targeting
10
Content optimization
10
10.0
Automated routing and prioritization
10
Customer interaction histories
10
Bulk actions
10
9.3
Lead generation
8
Content marketing
10
Paid media management
9
Campaigns and promotions
10
9.0
Twitter
8
Facebook
10
LinkedIn
10
Google+
8
Instagram
10
Pinterest
9
YouTube
8
9.3
Campaign success analytics
10
Real-time tracking
10
Competitor analysis
8
9.0
Role-based user permissions & privileges
9
Mobile access
9

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