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WalkMe makes change management a breeze!
July 03, 2018

WalkMe makes change management a breeze!

Joshua Hickey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with WalkMe

Using WalkMe, AssetMark is building on-screen guidance so first time engagement with new functionality is more meaningful.
  • TRAINING: Reduce the need for time-intensive training manuals with next-generation contextual help.
  • SUPPORT: Reduce the number of support tickets related to learning new functionality.
  • ADOPTION: Increase adoption of new features.
  • I would like to see WalkMe's search provider integration enhanced to allow searching websites using SSO (i.e. trusted search for authenticated users).
Our firm rated WalkMe as best in class compared to alternatives. In addition to functionality, WalkMe university and professional services set us up to own the product and continuously improve.
WalkMe is well suited for change management and next-generation self-service. WalkMe is less appropriate for relationship management where concierge demonstrations to interact with your user base in a live demo is better white glove service.