WalkMe review
September 14, 2017
WalkMe review
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with WalkMe
WalkMe is being used as an adoption and training tool. It's mainly being used by the customer support team for my business unit but not across the entire organization.
My company offers a relatively robust media planning and buying platform. WalkMe allows us to proactively provide step-by-step instructions for users of our platform as well as generate important messages on site without relying on our development team.
My company offers a relatively robust media planning and buying platform. WalkMe allows us to proactively provide step-by-step instructions for users of our platform as well as generate important messages on site without relying on our development team.
- WalkMe allows us to generate very specific step-by-step instructions on certain workflows within our media buying platform.
- WalkMe allows us to look in on a user's experience to trouble shoot user reported issues.
- WalkMe allows us to easily connect our web-based knowledge center into our application.
- The set up of Walkme is very time intensive and requires a great deal of effort to implement effectively.
- WalkMe only offers a firefox extension to use their tools.
- WalkMe's insights aren't as useful as I'd like.
- WalkMe made us take a deeper look at how easily our day to day users can navigate the different modules within our platform.
- WalkMe forced the creators of the walkthrus we created to learn how our users interact with our platform.
I haven't utilized any other tools similar to WalkMe so it would be difficult to compare.