Overall Satisfaction with WalkMe
WalkMe is being used to help our customers learn to effectively use the autoTRADER.ca dealer inventory platform.
- It has the ability to provide perspective on a particular scenario and walk you through the steps on exactly how to accomplish that scenario. Perspective and steps.
- It can meet the demands for all user types. So, therefore, if a user likes to go through help content from A-Z, or learn on their own and only utilize help content for quick answers to quick questions, Walkme is able to accommodate these situations.
- It can integrate with PDFs and videos for deeper knowledge about the platform or scenario being authored.
- Their training course on using JQuery selectors left the impression that there were only two types of selectors available, when in reality many other selectors are available, which I've definitely learned to utilize, but not before some confusion and little frustration.
- The WalkMe Editor was not initially loaded with certain tools I use now. Therefore, at the beginning of my authoring experience, when attempting to solve a complex issue, I struggled with the tools available to me, and when I had to "give up" and reach out to my CSM, he was able to just activate a particular tool for me. Therefore I had to "learn" that when I hit a wall, instead of spinning my wheels, to reach out quickly to my CSM in case the solution was simply to activate a tool for me.
- WalkMe helps our trainers by having to spend less time training our customers. Customers one learn in their own time and get the proper perspective they need.
- WalkMe eliminates tech support calls. The previous platform had poor Help content, and therefore the first instinct of the user was to pick up the phone. Now, the clean, informative, and well-organized layout of WalkMe makes finding answers a lot easier.
- WalkMe eliminates "churn" for internal users. They now know the one place to go for the answers rather than reaching out to other users, or creating and maintaining their own content.