It will keep your customers happy
May 31, 2021
It will keep your customers happy
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with WalkMe
WalkMe is used as a walkthrough learning tool on our website to guide our end users about basic application flow. This is used across the organization for all of our customer-facing web products.
- User friendly.
- Support system is great.
- Efficient tool to improve Adoption graph.
- Customization options are available.
- Easy integration with slack, AWS and our identity provider OKTA. This saves a lot of time.
- Sometime it's less responsive.
- Learning curve is high.
- Expensive option.
- custom options for dealership domain are not available.
- Analytics are not that great.
- Easy integration with web application.
- Support system.
- Increased efficiency.
- Increased adoption.
- with better understanding customers are able to use software's efficiently . This reduce number of support tickets.
- Easy onboarding of dealers on the platform.
- Client retention.
Do you think WalkMe delivers good value for the price?
Yes
Are you happy with WalkMe's feature set?
Yes
Did WalkMe live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of WalkMe go as expected?
Yes
Would you buy WalkMe again?
Yes