WalkMe Reviews

20 Ratings
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Score 8.8 out of 100

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Reviews (1-9 of 9)

Aaron Goldstein | TrustRadius Reviewer
August 22, 2019

A fabulous tool for improving customer experience

Score 10 out of 10
Vetted Review
Verified User
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Return on Investment

  • Based on calculations performed with the WalkMe account manager, we were able to determine that this software saved our company 1,800 support and training hours, translating to roughly $45,500 for the business.
  • Every digital walkthrough, smart tip, and library resource created has reduced the number of support tickets generated by confused customers.
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Anonymous | TrustRadius Reviewer
September 20, 2019

Will never use again; there are better alternatives

Score 1 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • They cost us tens of thousands of dollars by strong-arming us and refusing to cancel our contract because we missed the cancellation window by a few days. We had zero use for their product since it had been replaced with another product we already used, so if anything, they slowed down our ability to re-invest in our business.
  • Their NPS score feature was very buggy the first few months we started using it. The reports almost never pulled up in the admin panel, and when they did, the data was clearly inaccurate. The admin panel functionality was not even what we'd consider a minimum viable product. Clearly shipped too early. This prevented us from providing accurate NPS reports to our leadership.
  • Their walk-through product helped us get things off the ground, but looking back, we should have used better alternatives from the beginning.
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Kevin Uhlig | TrustRadius Reviewer
December 22, 2018

WalkMe - a Beginner's Experience

Score 9 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • WalkMe helps our trainers by having to spend less time training our customers. Customers one learn in their own time and get the proper perspective they need.
  • WalkMe eliminates tech support calls. The previous platform had poor Help content, and therefore the first instinct of the user was to pick up the phone. Now, the clean, informative, and well-organized layout of WalkMe makes finding answers a lot easier.
  • WalkMe eliminates "churn" for internal users. They now know the one place to go for the answers rather than reaching out to other users, or creating and maintaining their own content.
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Pat Effinger | TrustRadius Reviewer
September 14, 2017

WalkMe review

Score 6 out of 10
Vetted Review
Verified User
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Return on Investment

  • WalkMe made us take a deeper look at how easily our day to day users can navigate the different modules within our platform.
  • WalkMe forced the creators of the walkthrus we created to learn how our users interact with our platform.
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Anonymous | TrustRadius Reviewer
April 01, 2016

WalkMe, a memorable name because of what it does.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Return on Investment

  • 79% of our customers using a walk-thru agree that it has made it easy to handle their issue.
  • WalkMe has helped us lower costs associated with phone and ticket based support. Using WalkMe to promote self help over ticket creation has reduced our ticket contacts by 50%.
  • Many on our development team are leery of WalkMe. It is allowing someone outside of their department access to modify the user experience. However our leadership teams have been onboard with it.
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About WalkMe

WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.



WalkMe Features

Has featureGuidance
Has featureEngagement
Has featureInsights
Has featureAutomation
Has featureOn-Screen Recording
Has featureEmployee Training
Has featureOnborading
Has featureChange Management
Has featureSupport

WalkMe Screenshots

WalkMe Integrations

WalkMe Competitors

Appcues, Iridize, Inline Manual

Pricing

  • Does not have featureFree Trial Available?No
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

WalkMe Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Social Media
Walk-Thru's
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

WalkMe Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: All
Mobile Application:Apple iOS, Android, Mobile Web
Supported Countries:All Countries
Supported Languages: All Languages