TrustRadius Insights
WalkMe is a versatile software that has been utilized in a wide range of use cases by different organizations. Users have employed WalkMe …
Overview
What is WalkMe?
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
N/A
Unavailable
What is WalkMe?
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
58 people also want pricing
Alternatives Pricing
What is Appcues?
Appcues is online software for creating in-product experiences such as user onboarding, feature announcements, etc. without writing any code. (The vendor believes it's the non-technical people who oftentimes have the best information about a software user's needs and desires.) The goal of using…
What is Userpilot?
Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey. Users can track product growth goals, nudge users to increase engagement, and analyze feedback at scale.
Product Demos
WalkMe demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is WalkMe?
WalkMe is a Digital Adoption Platform (DAP) that promises to transform the user experience in "today’s overwhelming digital world." Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe offers a transparent overlay that assists users to complete tasks easily within any enterprise software, mobile application or website. Founded in 2011, WalkMe software is used by more than 1,500 enterprises globally, including over 30 percent of Fortune 500 companies.
WalkMe Features
- Supported: Guidance
- Supported: Engagement
- Supported: Insights
- Supported: Automation
- Supported: On-Screen Recording
- Supported: Employee Training
- Supported: Onborading
- Supported: Change Management
- Supported: Support
WalkMe Screenshots
WalkMe Video
Learn more: https://www.walkme.com/
WalkMe Integrations
WalkMe Competitors
- Appcues
- Iridize
- Inline Manual
WalkMe Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | All |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | All Countries |
| Supported Languages | All Languages |
Comparisons
Compare with
Reviews and Ratings
(58)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
WalkMe is a versatile software that has been utilized in a wide range of use cases by different organizations. Users have employed WalkMe for various purposes such as onboarding and user education, automation, and new feature adoption. The software has proven effective in guiding users through processes, providing system overviews, and offering shortcuts to administrators. Additionally, it has been used as a training and change management tool during new system implementations, reducing the need for additional training resources and facilitating smooth transitions for users. Furthermore, WalkMe has enabled organizations to create comprehensive walkthrough tutorials and build a library of digital knowledge-base assets, saving valuable time and resources for support teams. It has also served as an engagement software, simplifying the online user experience by providing step-by-step guidance through every process.
Many users have found WalkMe to be easy to use and get up to speed with in just a few days. They appreciate the intuitive user interface, which makes it extremely quick and easy to implement the software within their platform. Users appreciate the many advanced features that WalkMe offers, allowing power users to explore and create innovative solutions. These features provide users with the flexibility and customization options they need for their specific workflows. The great analytics provided by WalkMe have been praised by users. These analytics give insights into platform usage, adoption by users, and surveys. Users find these insights valuable in understanding how their customers are using the product and making data-driven decisions.
Lack of Detailed Analytics: Some users have expressed the need for more work on analytics and more detailed reports, indicating that they feel the current analytics capabilities are lacking.
Editor Improvements Needed: Reviewers have mentioned that the editor needs improvements such as tracking edits by multiple users, locking some content, and undoing changes made by others. This suggests that there is room for enhancement in terms of collaborative editing features.
Poor After-sales Support: Several customers have expressed dissatisfaction with the after-sales support provided, especially when it comes to scaling and operationalizing. This indicates that there is room for improvement in providing comprehensive support throughout the customer journey.
The common recommendations from user reviews for WalkMe are as follows:
-
Take advantage of WalkMe training and think outside the box when building solutions. Users suggest attending training sessions and exploring creative approaches to fully utilize WalkMe's capabilities.
-
Engage with the WalkMe support team and ask questions. Utilize the support offered by WalkMe and seek guidance from developers, UX/UI designers, and customer success managers (CSMs) for a smooth implementation process.
-
Incorporate frequent in-depth training and invest in the development of a knowledge base. Offer regular training sessions and build a repository of information to maximize the return on investment with WalkMe.
These recommendations highlight the importance of training, support, and ongoing learning for effective use of WalkMe in addressing process challenges and driving digital adoption within organizations.
Attribute Ratings
Reviews
(1-25 of 27)Companies can't remove reviews or game the system. Here's why
August 12, 2022
The wonders of WalkMe
- Increase in feature adoption
- Decrease in support time on how to type tickets
- Decrease in time taken to train staff
August 04, 2022
WalkMe helped us increase the Customer Satisfaction Rate
Score 8 out of 10
Vetted Review
Verified User
- Cut support cost.
- Reduce onboard timing.
- Increase feature adoption.
July 31, 2022
Walk thru WalkMe
- Training time was saved since it is self learning
- Number of frequently asked questions were reduced in service now
- For all queries in Success Factors we built WalkMe solutions
Score 10 out of 10
Vetted Review
Verified User
- Saves developer time at our organization
- Makes our system easier for our clients to use
- Difficult to tell a complete story using reporting data
Score 10 out of 10
Vetted Review
Verified User
- We can show our stakeholders excellent truthful analytics on how users are adopting the system quickly and easily using the built-in and customized reports available.
May 05, 2022
WalkMe helps us walk our user to success
Score 9 out of 10
Vetted Review
Verified User
- It is too early to assess the business impact, but internally, WalkMe has been very well received. Development now requests WalkMe support to help users more readily understand and be successful with our software.
May 03, 2022
Best Digital Adoption Platform
Score 9 out of 10
Vetted Review
Verified User
- It has reduced the number of support tickets
Score 9 out of 10
Vetted Review
Verified User
- Has saved a lot of hours and dollars that we would have otherwise invested into creating trainings, coaching sessions, etc. Also, provided support to users in their flow of work without burdening them to remember every feature from coaching sessions
- Saved a lot of clicks for our users using automation and auto steps in our tutorials, giving them productive hours back in their day
- Correct data from different systems by ensuring users are blocked or guided properly in critical forms
November 04, 2021
Disappointed Decision Maker
Score 1 out of 10
Vetted Review
Verified User
- With a promise to help onboard, we found that as people interacted with the walk throughs they didn't get any significant value. Self-service wasn't improved, in fact, we got more complaints from the walk throughs than help from them.
- NPS surveys were a nightmare to try and integrate with our CRM so we could action the results. Lost time and energy without much support from the WalkMe team
- No improvement to our Product Adoption, so all cost and time and energy spent on implementation was a loss.
- Walkme is one of the most advanced and stable digital adoption platform available in the marketplace as a big solution.
- Another great feature which is integration with other platforms. Integration with other platform is amazing.
- It easily integrated with the other software that I have been using for the longest time in my platform to get more insights on products.
- WalkMe gets along with them easily and gives us a single platform to work on easily. Customer support of WalkMe is amazing. They are always available for the solution of problems. Very much professionals and listen to the problems very carefully.
- Integration with other tools is easy and reliable.
- By adding single or two-liner codes to change the whole feel of the platform is a great feature to have in advance.
- Customer support of WalkMe is the most satisfying thing I found in it.
June 01, 2021
Helpful in-the-moment tech support that frees up your platform managers and customer service department
- WalkMe has reduced the workload of our Client Services department significantly
- WalkMe has allowed our customers to onboard their program participants into our learning platform more easily and efficiently
- WalkMe has saved time for the platform product management team by allowing them to document and train on more complex processes than the ones WalkMe addresses.
May 31, 2021
It will keep your customers happy
- Increased efficiency.
- Increased adoption.
- with better understanding customers are able to use software's efficiently . This reduce number of support tickets.
- Easy onboarding of dealers on the platform.
- Client retention.
May 01, 2021
WalkMe for institutes
- Building smart walkthroughs.
- Consistent growth.
- Updating and refreshing issues.
April 30, 2021
All in one solution, but doesn't come cheaply!
- It's helped promote new features to customers and get them to use them. This is important for retaining customers.
- We probably haven't had a return on investment yet due to the product being very expensive and requiring a lot of time to set up and maintain.
- We have become a market leader in the customer experience.
- Loyal customers have become more worth and provide more revenue.
- Less expensive service channels and higher customer satisfaction.
April 24, 2021
WalkMe - good for managers
- [A] standardized way of working across business divisions
- Clarity of requirements/steps
- User adoption
April 23, 2021
WalkMe is like a 24/7 Customer Support Rep!
- It has increased the productivity of our Customer Support Teams
- It has made our Application more valuable
- It has increased the amount of times a client logs into the application
- Decreased repeated sales education training sessions.
- Enabled our sales education team to work on new projects.
- Created better sense of roles and responsibilities.
December 20, 2019
WalkMe does more than just guided walkthroughs
- Flexibility in deploying temporary workarounds between releases in the development cycle.
- Data cleanliness through form validation.
September 20, 2019
Will never use again; there are better alternatives
Score 1 out of 10
Vetted Review
Verified User
- They cost us tens of thousands of dollars by strong-arming us and refusing to cancel our contract because we missed the cancellation window by a few days. We had zero use for their product since it had been replaced with another product we already used, so if anything, they slowed down our ability to re-invest in our business.
- Their NPS score feature was very buggy the first few months we started using it. The reports almost never pulled up in the admin panel, and when they did, the data was clearly inaccurate. The admin panel functionality was not even what we'd consider a minimum viable product. Clearly shipped too early. This prevented us from providing accurate NPS reports to our leadership.
- Their walk-through product helped us get things off the ground, but looking back, we should have used better alternatives from the beginning.
August 22, 2019
A fabulous tool for improving customer experience
- Based on calculations performed with the WalkMe account manager, we were able to determine that this software saved our company 1,800 support and training hours, translating to roughly $45,500 for the business.
- Every digital walkthrough, smart tip, and library resource created has reduced the number of support tickets generated by confused customers.
December 22, 2018
DISA’s new website launch is a success with WalkMe!
Score 10 out of 10
Vetted Review
Verified User
- Website adoption rate.
- Training and material costs.
- Client retention.
December 22, 2018
WalkMe - a Beginner's Experience
Score 9 out of 10
Vetted Review
Verified User
- WalkMe helps our trainers by having to spend less time training our customers. Customers one learn in their own time and get the proper perspective they need.
- WalkMe eliminates tech support calls. The previous platform had poor Help content, and therefore the first instinct of the user was to pick up the phone. Now, the clean, informative, and well-organized layout of WalkMe makes finding answers a lot easier.
- WalkMe eliminates "churn" for internal users. They now know the one place to go for the answers rather than reaching out to other users, or creating and maintaining their own content.
September 14, 2017
WalkMe review
- WalkMe made us take a deeper look at how easily our day to day users can navigate the different modules within our platform.
- WalkMe forced the creators of the walkthrus we created to learn how our users interact with our platform.